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SpotOnCare

Offering Support Work in Australian Capital Territory, New South Wales, Victoria for NDIS participants.

4.5 (8 reviews) Company ABN 58 648 935 620
NDIS Registered Early Childhood Registered 1 service Serves Australian Capital Territory, New South Wales, Victoria 1 location
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About SpotOnCare

Docklands, Victoria

We make sure that our team members are continually supported and nurtured through their work experience at SpotOnCare. We believe in creating an environment of mutual respect, open communication, and trust for all employees and clients alike. Our rigorous training program ensures that each team member is properly equipped to serve customers with the highest level of care and professionalism. We also provide ongoing feedback and mentorship opportunities for our employees in order to help them reach their fullest potential.

As a result, we take pride in fostering long-lasting relationships between our employees and our participants that transcend beyond transactions or services - truly providing an experience that’s worth remembering! We’re committed to providing the best care and service possible, so that our customers leave SpotOnCare with a smile. This commitment carries through in the way we do business. We strive to be transparent in all aspects of our operations, from pricing models to customer-service policies, and go above and beyond in upholding industry standards for quality assurance.

In addition, we foster a culture of inclusivity and belonging so that employees across the organization feel valued for their contributions. Our commitment to employee experience also extends into our dedication to providing quality training, regular feedback and mentorship opportunities for our employees in order to help them reach their fullest potential. We understand that each customer has unique needs, and believe that a personalized customer service approach is the key to success.

Our team of dedicated customer-service representatives are always available to provide prompt and helpful assistance, while our support staff can help address any issues that may arise with our services. We also offer tailored pricing plans for all types of customers so they can find a suitable option that works best for their individual needs.

Support at a glance

Delivery options

Group · Online service · Telehealth · We come to you · You come to us

Age groups

All ages (0 to 60+)

Languages

Yoruba, Japanese, Fulu, Croatian, Dzongkha, Fijian +36 more

Service area

Australian Capital Territory, New South Wales, Victoria

Services (1)

Supports listed by SpotOnCare, including where and how each service is delivered.

Support Work

High-quality support with our NDIS-trained Support Workers

Location

Melbourne Office

L23 Tower 5, 727 Collins St, Docklands VIC 3008

info@spotoncare.com.au

Reviews (8)

4.5
8 reviews
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Lorainne85 · 5 September 2025
5.0 Verified review

It is one of the best companies I have worked with. I am a support coordinator, and they have gone over and beyond any job I have asked of them. The team is very responsive. Issues occur but rest assured they are handled promptly.

patersoniabear1 · 27 August 2025
5.0 Verified review

I began working with Adrian in September, two years ago, through Spot On Care. Since then, I have had the privilege of supporting him in his daily life and working alongside his family and support network to ensure he receives the best possible care. My journey with Adrian has been both rewarding and meaningful, allowing me to grow not only in my professional skills but also in my understanding of compassion, patience, and resilience. Throughout this time, I have been fortunate to receive guidance and assistance whenever needed. The administration team at Spot On Care has always provided support when I have asked for it, ensuring I felt confident and well-equipped in my role. Adrian’s two sisters have also been a vital part of this journey, offering encouragement and direction during both positive and challenging moments. Their dedication has made a significant difference in ensuring consistent care. In addition, the follow-up and ongoing support from groups within Spot On Care have been very helpful in maintaining a strong, reliable framework around Adrian’s needs. My main goal is to continue supporting Adrian in a way that promotes his independence, dignity, and quality of life. I aim to help him achieve small, meaningful milestones that encourage his wellbeing, while always respecting his personal choices and preferences. Another goal is to strengthen communication with his family and the wider support network, so we can ensure Adrian’s care remains consistent, positive, and focused on his best interests. Looking ahead, I am committed to continuing my work with Adrian in a compassionate and professional manner. I see my role as not only providing care but also building trust, stability, and encouragement in his life. With the combined efforts of his family, Spot On Care, and other support groups, I believe Adrian will continue to make progress and enjoy meaningful experiences. I remain positive about the future and am dedicated to supporting him every step of the way.

patersoniabear1 · 27 August 2025
5.0 Verified review

I began working with my client in September, two years ago, through Spot On Care. Since then, I have had the privilege of supporting him in his daily life and working alongside his family and support network to ensure he receives the best possible care. My journey with my client has been both rewarding and meaningful, allowing me to grow not only in my professional skills but also in my understanding of compassion, patience, and resilience. Throughout this time, I have been fortunate to receive guidance and assistance whenever needed. The administration team at Spot On Care has always provided support when I have asked for it, ensuring I felt confident and well-equipped in my role. My clients sisters have also been a vital part of this journey, offering encouragement and direction during both positive and challenging moments. Their dedication has made a significant difference in ensuring consistent care. In addition, the follow-up and ongoing support from groups within Spot On Care have been very helpful in maintaining a strong, reliable framework around his needs. My main goal is to continue supporting him in a way that promotes his independence, dignity, and quality of life. I aim to help him achieve small, meaningful milestones that encourage his wellbeing, while always respecting his personal choices and preferences. Another goal is to strengthen communication with his family and the wider support network, so we can ensure his care remains consistent, positive, and focused on his best interests. Looking ahead, I am committed to continuing my work with him in a compassionate and professional manner. I see my role as not only providing care but also building trust, stability, and encouragement in his life. With the combined efforts of his family, Spot On Care, and other support groups, I believe he will continue to make progress and enjoy meaningful experiences. I remain positive about the future and am dedicated to supporting him every step of the way.

Talktorem · 20 August 2025
5.0 Verified review

Really good company

shinyandnat · 27 September 2023
1.0 Verified review

I have had nothing but issues with the cleaners from this business - tasks left incomplete or not done, including not mopping or cleaning the shower despite this being clearly listed on the requested task list.

RodFoster1964 · 17 July 2023
5.0 Verified review

great job on supporting us for years. will continue service

RodFoster1964 · 17 July 2023
5.0 Verified review

great service. been with them for years. will continue doing so

queenie91 · 19 June 2023
5.0 Verified review

It's great how fast they respond. I requested my service at midnight, and it was accepted immediately. They fulfilled my request for service by Saturday. The support worker is already waiting for me on Monday. The team did a great job. Thank you again for a professional and responsive process.

Contact Information

Phone

Service Areas

Australian Capital Territory, New South Wales, Victoria

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Provider Details

ABN
58 648 935 620
Organisation type
Company
NDIS registration
Registered
Early childhood
Registered

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