NDSP Plan Managers

NDSP is good

NDSP have provided the services need for my client. They are prompt to respond and signed my client up quickly. They are very personable.

I am really happy with service from NDSP.

Great communication

There is actually nothing I would change. I have had great experiences with NDSP. They have been fantastic in helping us with so much. I honestly cannot speak strongly enough about the support we have received. I would also like to add that it is easy to speak to someone at NDSP. Calls are always returned within a reasonable time frame when needing to speak to someone who is unavailable at the time. You really do provide a great service.

Good response time to my messages. I enjoyed entering the photo competition, especially because I won a prize.

Anyone who I contacted or spoke to at NDSP was very helpful. As a first time participant the whole system is very daunting and confusing. I found as long as I reached out I would get more targeted information which assisted greatly in making the many decisions required for NDIS.

I like that the NDSP are very quick to respond to emails, pay invoices and claims. They have been very helpful and have acknowledged how the Coronavirus has a huge impact on people with disabilities and they were interested in how my daughter was going and how she has coped. I would recommend them as a wonderful service and great to deal with.

Being new to the whole NDIS system, I have found that NDSP have been fantastic as a first Plan Management experience. Supportive, informative and always on hand to answer any questions or sort out any problems, you feel supported and understood. The NAAPA site also lets you view your spending in a manner that is clear and easy to understand.

Was really thankful to have stumbled across the National disability support partners Facebook page a few weeks ago. My child was approved for NDIS funding but after many setbacks and hearing constant negative stories regarding both self managed and plan managed funds I was confused a little hesitant to finally make the next move. I did call another well know plan management company but decided against signing up with them after pretty disappointing phone call where I felt like I was treated like “Just another number” in their huge caseload. I had a lot of questions as I am still very new to NDIS but the staff at the other company didn’t seem to have time to answer any of my questions or even hear me out. They just kept pushing the sign up on me. It took weeks before I was ready to cal another company after that negative experience. I found NDSP on Facebook and read some of their positive reviews. I have them a call half expecting to be treated the same way as the first time I called a plan management company. NDSP not only spoke to me like I was a real person and not just another number to “Sign up” but they answered every one of my questions. What the lovely young lady on the phone couldn’t answer (I had some Very specific questions regarding a certain brand of medical supply for my child’s disability) she wrote down and after asking someone who has a medical background on the NDSP team got back to me within an hour with a response. I never felt rushed and by the end of the call we were chatting like old friends. I would recommend National Disability Support Partners to anyone who like I was s feeling confused by the NDIS.

As a small Service Provider with less than 10 staff. I manage a number of payments from an array of plan managers. I was disappointed with NDSP. Following a meet and greet with one of their employees I was excited to be able to give their information to my participants. It is true that their on boarding time if efficient however that is where it ceases to be efficient. . NDSP consistently pay later than 5 to 7 business days. NDSP do not manage phone calls well around chasing up outstanding invoices. And when I have rung them their manner is belittling. NDSP did not give the NAPPA sign in information to my client and when we made contact they took 2 days to get back to her and then someone told her that NDSP had sent the email. - they had not. It took a week to get this information to log in. NDSP advise that it takes 2 days to respond to emails. This is ridiculous. My previous role before I went out as a small provider was working closely with many other stakeholders. I am in constant communication with Support Coordinators and participants alike.. I have shared my concerns with them around the lateness of NDSP. I would not give NDSP my recommendation any more. There are many better Plan Managers out there providing a more client / worker focused approach. As a small Service Provider I am concerned with clients coming up for Change of Circumstance or out of Plan review with funds going to Provider Payments. Being that NDSP are slow to action any invoice - Even if I Invoiced regularly I feel that I would loose about 2 weeks of supports to Provider Payments then having to wait 6 months for payment,

Victoria Based Reliable, efficient and transparent service that promotes choice and control for the participants. Great people to work with. Payments on invoices are made in a very timely manner. From our communication with NDSP, participants are the centre of their work and our participants have also provided great feedback on their dealings with NDSP. NDSP are quick to respond to any queries. Their participant portal NAPPA provides real time access to participant funds to promote control of their funds

National Disability Support Partners (NDSP) provide an exceptional Plan Management service with a can-do attitude. They have a highly capable team who are not only knowledgeable but have excellent communication skills. NDSP are committed to providing an excellent service and are dependable in delivering results. Highly recommended

NDSP has been great. They are fast, problem solvers and have great service. I would recommend this plan manager.

The team at NDSP are the best! Would definitely recommend. Their client portal, NAPPA, is a big plus for anyone wanting to more closely manage their funds!

National Disability Support Partners are professional and friendly. They assisted with a speedy set up of plan management, pay invoices quickly and always happy to answer questions on funds and proposed expenditure. Their NAPPA portal provides participant and Support Coordinator access (with consent) makes monitoring budgets and targets very easy.

Great people, great service, great values! Passionate about changing lives and ensuring the best service possible for people with disability and service providers.

I have been working with NDSP now for approximately three months. I have referred many clients to this service and have been thoroughly impressed with how prompt and courteous their staff are. Always eager to assist, NDSP have made the change to PMA and NDIS smooth for participants living in the Wheatbelt. I will definitely be continuing to recommend them to my clients in the future.

As a Support Coordinator I have referred many clients to NDSP. My clients have been very happy with the service and the fact that the bills/invoices have been paid in a very timely manner. NDSP are easy to deal with and will always answer calls and queries that my clients or myself have. I would recommend NDSP to anyone who requires Plan Management.

I have great experience with NDSP and rate their service very highly. The staff are well qualified and very efficient and helpful at the same time.

NDSP are always efficient, reliable and have excellent customer service. Every interaction I have had with their team has been so positive and they always provide accurate information. Highly recommend using NDSP!

I love that NDSP has deep sector knowledge about the NDIS and has designed their customer service charter around YOU! By designing effective systems that allow NDIS participants invoices to be paid in a timely manner, it allows people to receive uninterrupted seamless support! Keep up the great work NDSP!

NDSP is a very efficient organisation. They are so quick they make my head spin. Within hours of referring to them they not only had made contact with my participant (I am a support coordinator) - they had all the paperwork done and were ready to go. Good job guys I'm impressed!

The willingness to offer support to my families needs & going the extra mile to ensure our needs are met in a respectful & timely manner is something I really appreciate. Nothing is ever a problem & is always handled in a professional yet compassionate way. The care, compassion & time given is something that really stands out. Very happy with our choice to have NDSP providing plan management to my loved ones. Thank you to the team at NDSP.

I highly recommend this organisation. I have referred a few clients for Plan Management and all clients have been set up and active within 24 hours of referral. The turn around time for invoice processing is fast and efficient and their customer service goes above and beyond to assist with any issues.

Although I have only been dealing with NDSP a very short period of time, their professionalism and level of service has been outstanding. They are prompt and well organised and I would recommend them for any NDIS participant who is seeking a competent and punctual Financial Intermediary.

I am very pleased and happy with the service that I receive from NDSP. They are a group of very sincere honest and most of all courteous people. They are very dedicated and I highly recommend their services to any service provider looking for Plan Managers

The new app is awesome at it gives the picture how much is remaining in the fund. Very helpful for managing and budgeting the allocation of funds.

We have not used the service much as yet, but all communications with staff, in setting up the account, have been excellent.

I am a participant in the NDIS. I really like the digital portal where I can easily access my plan and see where I have used the money and what is remaining. So I just wanted to say a big thank you and express my appreciation to the NDSP for setting it up

Really like the new online login, so that we can see where we are at with everything.

I love everything about this organisation, great customer service, fast response to changes in plans. Can't fault anything wrong with these guys

As a Support Coordinator, having the ability to ask questions and be supported to assist my clients is paramount. The level of service provided by all staff is excellent. In addition, the assistance provided in their role as Business Development is invaluable!!

Thank you for you help and assistance. Since you have come onboard to look after my husbands NDIS funding, I have had a lot less stress. One of the things that I really appreciate is the honesty of the team. Whenever I speak with one of your team, I am always impressed with their honesty and professionalism.

Very helpful in all aspects of the services given to us. Very good in paying providers on time.

Thankful for Assistance with providers and what category payment is to be taken out of the plan. Access to Nappa to see remaining NDIS funds in my plan. Very helpful over the phone. Thanking you kindly

I absolutely love the service that NDSP gives me, it assists me to make sure providers all get paid on time.

Happy with the service. I am particularly impressed with the online portal that NDSP have initiated. This gives clear and accurate documentation of the invoices that are applicable to the service providers. Well done NDSP!

Customer service is great. I wouldn't change a thing.

I like that you are responsive and easy to refer to I love that you value and refer to us as well, we feel that you value us as a company. Our participants report great things about your service.

Excellent service payments done promply easey to understand and follow portal very happy to use NDSP and recomend to everyone

NDSP provides our clients with a great service and we are always paid on time. Very friendly and efficient staff and systems.

I like the ease of service as well as the fact that they keep you up to date on your NDIS. plan budget. I think copies of receipts should be automatically emailed to the participants so that they can see what’s been paid. I also like how simple it is to signup and get NDSP linked to the other services and I hope that never changes.

I have recieved great service and help from NDSP in setting up providers, and clarity on what service fits into what part of my plan. Paymens are always made quickly. The new online system 'Nappa' to view what payments have been made is really good and so helpful, it will be such a useful tool in working out the budgets when we do a plan review for next year. Everyone that I have dealt with has been positive and easy to deal with and all my problems have been solved. Great work, I really appreciate your service.

I am only new to this, but the interaction i have had with NDSP has been nothing but pleasant. Always ready to help with any question no matter how simple or silly it sounds so to me, nothing is to small, or inconvenient to whoever you speak to. i really dont have anything negative to say, or so far anything I would stay that needed changing for better or worse.

Everything is fine 😊

I'm the plan nominee for my son, and we currently use NDSP. We've found them to be extremely helpful. Their service is brilliant and they walked me through everything over the phone. It's been great. I can't think of any improvements.

Service is great with very friendly staff. Easy to communicate. They handle issues lie professionals so there no need to change. I highly recommended

I use this service on behalf of my daughter. NDSP pay services really fast – and their new application, NAPPA, which they've put in place so that you can see invoices coming and going, is awesome. It's been great.

I am very pleased with the service I received, I feel nothing is too much trouble and always felt listen to and understood. The new online portal is a brilliant tool, knowing my budget helps me plan the year ahead with my providers. May I take this opportunity to say a big thank you for all you hard work and time.

I'm client of NDSP and have found them to be very compassionate and empathetic. They work very hard and respond very quickly and punctually. They really care about their clients.

This is my second year being supported by the NDIS, and after ongoing issues with Plan Management organisations I am thrilled to be in the hands of National Disability Support Partners. They provide exceptionally knowledgeable customer support who respond to all inquiries promptly. My providers are always paid very quickly which makes life less stressful for me. It was also simple to register with this company. I would highly recommend National Disability Support Partners.