MyIntegra

we have been with MyIntegra since 2017 had no promlems with then great company

Regular, clear and supportive

MyIntegra has always been an invaluable help in my life. If not for them, especially my first funding manager, I doubt I would even have a place to live. I'll be eternally grateful.

Each time I have entered data/ stats/ incorrectly or made an enquiry I have always received support by a patient non critical professional person at the other end of the line. I am grateful for their advice, information and support Thanking you

Very sympathetic and helpful staff member yesterday.

I have found My Integra and their portal to be easy to access and to navigate. Communication with My Integra is easy and queries are answered quickly. My Integra staff are friendly, well informed and efficient. I highly recommend My Integra as plan manager.

My Integra plan manage works for me and so useful, anyone on the team would do to help give advice solve any problems and very friendly team, keep up the good team work.

Always friendly, always helpful, always informative.

MyIntegra has made managing our NDIS plan far less stressful. Clear budgets, fast processing, easy-to-use portal, and very professional support throughout. As a busy parent, having a reliable and transparent plan manager makes a huge difference. Highly recommended.

The service I have received to date has been second to none and they have clearly fully explained how much I have left in each quarter Anyone who is in need of a new plan manager, please reach out to MyIntegra and once they have the information they will take care of the rest for you

Excellent service. Staff took their time to listen and respond to my queries and commenced the process straight away. Highly recommended organisation

We have been with Integra since we started going back now 7 or 8 yrs , very happy with the service, friendly staff over the phone and super helpful, so happy that we choose them and stress free . .

Excellent level of service provided by Peter at the Perth office. He was straight onto finding a solution and gave perfect advice on how to solve the query. Overall MyIntegraTeam is the best.

Excellent immediate help, an attitude of resolution. Ethical and professional guidance and advice. My Integra truly gives you peace of mind.

Can't complain service is excellent

My Integra has been so helpful on every occasion when I need to clarify payments as a provider. They pay in a timely fashion. The staff are so lovely and polite

I am more than happy with my choice of provider - MyIntegra. The staff know their stuff and are always keen to assist with a friendly and helpful approach. Invoices are paid promptly and there are no wait times for assistance.

Lovely helpful staff, organises my funding well and contact me when getting low. When I call and dont have my number on hand, they still can verify my account. So I can call wherever and whenever I need.

Great service

I have been using MyIntegra for both my plan management and support coordination over the past few months. Both services have been really great for me and I am very happy with the services, the good communication and the easy to use portal. I highly recommend.

5/5 The best ever and most convenient plan manager. I recommend to anyone and everyone!!

Very prompt in answering and resolving any issues ,questions or concerns. This is importance when caring for 3 family members in my care. I don’t have time to wait on my phone as you know time needs to be used in our care for those we love.

easy to communicate with and prompt payments of invoices

I have been using MyIntegra plan management for almost a year now and I have found them to be very good. The customer service has always been exceptional and I haven't had any issues to date. The only reason this is a 4 star review and not a 5 start review is because I find their app to be a little annoying at times.

My Integra have always been helpful with resolving any issues or questions. I have received prompt courteous help over the phone and assistance with making claims and reimbursements and navigating the system and its changes.

Easy to make contact. Person to person service, not a sub contracted custmer call service. Request actioned and explained promptly, clear conversation, no scripting, friendly staff with competent and confident responses. Great organisation to do business with.

Very quick to answer call. Have always been polite and patient and have full knowledge of their job. Each person treat you as if they have known you for ever. I have recommended to lots of people who have said the same about the service.

The staff at MyIntegra are so nice and very helpful always willing to help out and fix any problem that you have .

very professional, approachable, and helpful

It's a lot about luck when choosing a plan manager for the first time. I guess I just got lucky. I have found MyIntegra to be friendly, helpful, Informative and knowledgeable every time I have called. I wouldn't consider any other company. They are the best.

Exceptional customer service, professional and friendly staff. All my queries were answered and the onboarding process was completed efficiently thanks to C. B whom was extremely helpful and knowledgeable.

The MyIntegra team has introduced me to my daughter’s new plan and provided an explanation of the updated NDIS policies. I now have a clearer understanding of the changes and how they will support me and my daughter if we need any help.

Having dealt with My integra for many years i have always found them to be Courteous, Professional and have a empathy with our situation . i have confidence in recommending to those that need a Plan Manager / Support Coordination Kind regards Rob Burgess

I have been managed by My Integra for several years now. They have always been respectful and knowledgeable, regardless of the subject we are discussing. I also enjoy their on line plan management tool because I can monitor things when I want to.

Very nice to communicate with the staff. Explained clearly. Will stay with My intergra.

Very happy, always keep me up to date with invoices and statements and reports on the funds that are still available. Very friendly staff and very helpful. Always try to help me navigate NDIS. Highly recommend this company.

Always prompt and helpful

Knowledge is power, and thanks to Jody at MyIntegra, I finally feel empowered. After 18 months of confusion and frustration trying to understand my NDIS funding, one phone call with Jody changed everything. She was patient, clear, and explained things in a way that made sense, even while I was in hospital. Her guidance turned stress and vulnerability into clarity and confidence. Jody’s intuitive awareness meant she could sense when I needed extra explanation, rephrasing terminology so it became relatable and understandable. That single call was nothing short of educational and empowering. Knowledge truly is power! I highly recommend MyIntegra as your Plan Manager. Their team also offers NDIS Support Coordination, and so much more. If you’re stressed or confused about NDIS, don’t be, call MyIntegra. They will save you time, money, and stress. Thank you, Jody, for your incredible support!

Very happy always ready to help and communication us great makes my job as a carer easier not need to worry as all my invoices get looked after .👏👏

Great and quick service. Thank you so much.

I have been with MyIntegra from the very beginning and my experience with them is outstanding communication satisfaction and exceptional performance by all the staff on each and every phone call I have ever had. The knowledge and service and understanding and information they give, I cannot highly recommend MyIntegra they are Awsume and wonderful to deal with. Thank you guys for your great service and companionship ☺️☺️

Very professional,thorough and always approachable.

Very prompt friendly service, keeps me in the loop about everything in my sons plan. Would recommend them to anyone who is on ndis

I have been with MyIntegra for Plan Management for 2 years now. During this time they have always been courteous patient and accurate with their advice They have also been quiçk to pay my providèrs

I raised my concern about the incorrect codes used by the other provider, and MyIntegra was able to resolve the issue by requesting all the amended invoices to ensure the correct codes were applied.

My Integra help me get through my invoices inquiries and advise me how to manage my budget and really gave me good solutions to any of my issues. I’m so grateful they’re there to help me. Keep up the great team work

I love my integra services, so helpful, and so fast to process the invoices.

Integra we us for NDIS Accounting, their service is efficient & apps for paying easy use! Customer service on telephone second to none.

Every times I rang Integra to inquire or about invoices they’re there to help and advice me what’s the best thing for me, I’m so glad I have them to help me it’s a less worry in your mind. Keep up the good team work.

I raised my concern about my daughter’s fundings and they were able to resolve the issue. Thank you.

No time wasting help me with everything All the invoice paid on time hassle free thank you

Friendly staff. Always very helpful. Thank you My Integra

Myintegra are awesome, professional, friendly and a great service to anyone who wants to know their plan is safe and looked after with any questions answered promptly.

Staff at MyIntegra are always happy to help and have great advice when needed. Couldn’t have asked for a better company to manage our NDIS plan. Thanks guys Highly recommend

MyIntegra team is very friendly helpful to any of your inquiries and give you the best advice as possible. Keep up the good teamwork.

I have a good experience with My Integra. All or most staffs who attend to my calls are mostly patient and reliable and answers my question. The are nice to talk with so I prefer calling as I get answers to my question quickly and they always send me notification / update of my sons funding/ invoices. . I am happy with their services so I will stick to them and I give them 5 stars.

Staff are always friendly and helpful.

The customer service person was very helpful

your platform is very advanced and clickable compared to most providers.

Excellent transition from one screen to another.

I have been with my Integra for a few years. I have always known them to be friendly and helpful. I highly recommend them.

My Integra is only good for plan management but not for Support coordinator does Support coordinator was absolutely useless

very unprofessional and rude team leaders. Don't pay follow up and the invoices on time. DONOT recommend.

Let me be quick and to the point. 1. They don’t assign one or two dedicated staff to your account, but believing their staff should be “specialists dedicated to your Plan”. To this I say, “Ever heard of Jack-of-all-trades,-master-of-none-?!” The ball always gets dropped and the Participant loses out every time. 2. Staff, whilst trying to be helpful, make critical mistakes that eventually cost YOU your Providers/time/sanity/etc, etc. 3. No one offers training on their semi-complicated site, which you MUST use to pay Providers. One has to request it. 4. If you request a password, they don’t use it/ask for other information/ask for it within (the presence) earshot of others. 5. Pass on confidential information to Providers without first seeking your consent. 6. Do not attempt to rectify their errors before advising Providers of critical information, thus breaching trust. All of the above has been my experience of this company. By and large, whilst the majority of staff have been very pleasant to deal with, a combination of company policy and a handful of slackers, are costing me financially(!!)… and that will never do! And here I was thinking my babysitting days were long over…!

Avoid this company. They will over charge and fail to deliver of coordination services. My sons file was transferred to a Senior Support Coordinator a months ago under the guise of being closer and able to better support my son. I have not heard from her even after leaving phone messages and sending e-mails. Absolutely pathic service and before management send the generic "We are sorry to hear about your issue" response asking me to contact their support staff. I have numerous times.

Terrible service my support coordinator left with out getting me a new myintegra to replace her as I use myintegra for both my plan manager and support coordinator but now I have just a plan manager as myintegra have ignored myself, my support worker and my new NDIS funding manager as the new funding package includes more funding for coordinator. Luckily I have a good support worker who has advised me of another big company that do both plan manager and support coordinator but actually help you not ignore you. Thank you myintegra for making my life that much harder great job team.

Participants and support coordinators are always having to chase my integra for payment of invoices delaying services and assistive technology for participants. Even when chasing an invoice to be paid this has to be done 4 or 5 times before someone from My Integra actually helps and makes payment. At this point in time the participant is desperate for services as it has been months since the invoice was first lodged with my integra.

Communication is non existent. Always having to chase up invoices. They don't Communication when there are any issues with processing. They just let days, weeks go by with the invoice in a pending pile that no one addresses. Participants having to continually call them numerous times just to get things moving on one invoice, and each operator says one thing to the next. Nothing has changed in over a year after numerous similar situations.

So far, the service has been pleasant. The team was wonderful.

I have had a great experience with Myintegra. I was struggling to find a provider to fulfill this role, luckily I stumbled on to their Facebook page. The staff are enthusiastic, supportive and helped me get the best out of my program. The company is easy to deal with and seems to have a range of great people working for them.

They have been helpful throughout this NDIS journey by taking the pain out of our paperwork. They respond quickly to queries and ensure that we get our choice and still have control. They process paperwork quickly so our providers are happy too. Highly recommend them.

Excellent customer service. :D

So far I have been satisfied with their service in my region. My son's case manager has been very attentive.

My experience with MyIntegra was amazing. They are quick to respond. They are very easy to contact whenever I need help with my child’s plan. I spoke to John, he was friendly, understanding and very patient with me. He assisted me throughout the process. Thanks, John!

My daughter was qualified for NDIS funding. After going back and forth between self-managing or signing-up for plan management, I decided to sign-up with MyIntegra after stumbling across them on Facebook. Checked their website, signed-up. Fairly simple process.

Myintegra’s staff has been diligent and thorough with everything. I am grateful for the experience with them. I’ll be using their service for a long time.

Myintegra has been helpful throughout this NDIS journey by taking the pain out of our paperwork. They respond quickly to queries and ensure that we get our choice and still have control. They process paperwork quickly so our providers are happy too. Highly recommend them.

MyIntegra was recommended to us by an acquaintance. I looked around their website and checked some reviews. Found some favorable comments. Gave them a shot, best decision I’ve made about my NDIS.

I would recommend this provider. Their service is great. They have an app that helps you manage your funds which is very easy to use and intuitive. Saves me a lot of time. Will continue using their service.

I’m from another plan management service before, which had an absolutely terrible service. I made a switch to MyIntegra not expecting much, but I was pleasantly surprised by the service they provided. They made the whole experience so much better. I was so glad to have made the switch.

everything is excellent

useful, responsive and reliable. will continue using this service.

Fantastic team of people. They are very active in making appointments and they would do almost everything for you. Would definitely recommend to those looking for NDIS plan management service.

Very reliable and fast service, friendly and helpful staff.

Payments are always on time. Invoices are also available for review. All my queries were addressed within a day. Great customer service. No complaints so far.

MyIntegra was very helpful when I was trying to find a service provider for my son. One of their staff gave me a detailed explanation of the regulations of NDIS. They helped me decide in a timely manner of the choices I had to make. I really appreciate their professionalism every time.

I was managing my NDIS plan myself, but it is much easier with a plan manager. I recommend MyIntegra, their portal is easy to use and they are friendly. Invoices paid on time etc.