Magnum Support Services

Unreliable and uncountable services. They caused lots of pain to my friend rather than making her life easier. They wasted her time, caused her stress, didn’t finish the job and didn’t even apologise!

I'm a nominee for my sister who's an NDIS participant. I found Magnum Property Maintenance on Facebook marketplace. My sister was coming up for a plan review. We were told we should use up the money remaining in the fund before the end of the plan. The provider did $27,000 worth of work on the house. I feel that we’ve been ripped off and I've been lied to. I’m unhappy with the whole procedure. It's still not finished. The worker uses words like it will cost "up to" this amount. I had a meeting with them and my support coordinator and it didn't go well. I felt that they tried to talk their way around it. It's costing more than they quoted from "unforeseen expenses" but when I called the contractors they had not charged more. They didn't cover the floors, and trampled soil into the house made a mess and didn't clean it up. I believe they have damaged my house. The job was supposed to be finished 7 weeks ago and it still isn't finished. I believe the only things that are finished were done by contractors. Magnum workers put on loud music that had a lot of swearing in it. It irritated my sister as well as me. I asked them to put headphones in and they refused and walked out. I was assertive but it made no difference. Everything they did they argued with me about and tried to justify it and made excuses. I believe they upsell and take advantage of vulnerable people. Note: they have changed their name to Magnum Support Services since I’ve made a formal complaint.

As a person with a disability living in Melbourne with an NDIS Plan I made contact with Magnum Property Maintenance. I have received exceptional service. They have listened to all my concerns and requests specific to my disability. They have made it easy to get the services that meet my needs. The team at Magnum that come to my home to provide the services are always exceptional. They provide great services and are always kind and respectful. I would highly recommend this service.

I like that this company advertises that they are a registered NDIS service provider. I do not, however, like that they can tell me they will not provide me with services because I self-manage and do not have support coordination. They are a business who offers services to anyone, whether they be an NDIS participant or not. I unfortunately approached them as a participant. If I had just asked them to do some work for me as a general member of the public, I probably would not have received the response which I did. Whilst the NDIA is not able to do anything about this, they did say it was not good practise. I rate them as low as possible