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Lumi Support Coordination and PRC

Offering Specialist Support Coordination in Victoria for NDIS participants.

5.0 (22 reviews) Company ABN 80680304545
1 service Serves Victoria 1 location
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About Lumi Support Coordination and PRC

Viewbank, Victoria

🌟 Lumi Support, Your Personal NDIS Assistant! 🤝 We advocate for you, simplify your NDIS journey & connect you to the right supports. 💙 Family run, multicultural & ready to help + no waitlists! We specialise in personalised NDIS support coordination, advocacy and psychosocial recovery coaching to help participants gain confidence, independence, and a brighter quality of life. Based in Melbourne and Geelong, we provide flexible support coordination throughout Victoria and offer recovery coaching Australia-wide via Telehealth.

As a family-run business with a mission to offer genuine, one-on-one support, we’re dedicated to helping participants connect with the right resources, providers, and community supports that align with their goals. 🌟 Our Services Lumi Support provides comprehensive services, including: ✔ NDIS Support Coordination – Simplifying your NDIS journey by helping you understand and make the most of your plan. Our coordinators assist with connecting to suitable providers and managing daily activities, ensuring your support aligns with your goals.

✔ Specialist Support Coordination – Assisting participants with complex needs by navigating high-level challenges, coordinating multiple services, and ensuring their plan delivers the best possible outcomes. ✔ Advocacy & Peer Support – Providing dedicated advocacy to help participants secure the right NDIS supports, challenge plan decisions, and achieve fairer outcomes. We empower individuals by ensuring their voices are heard and their needs are met.

✔ Psychosocial Recovery Coaching – Fos2tering resilience and self-management for participants with psychosocial disabilities. Our recovery coaches work closely with you to build skills for lasting, meaningful recovery. 🎯 Our Mission At Lumi Support, we believe in quality over quantity. We keep our participant-to-coordinator ratios low to ensure each participant receives dedicated, attentive support. Our team values real connections and advocates passionately for every participant, treating each person like family.

🌈 What Sets Lumi Support Apart? We are proudly multicultural, connecting with participants from English, Greek, and Spanish-speaking backgrounds. Our culturally diverse team brings a unique, inclusive approach, allowing us to engage with participants and communities on a deeper level. Additionally, our expertise in NDIS appeals and funding disputes empowers us to champion participants’ needs, ensuring they receive fair and comprehensive support.

💡 Success Stories A memorable success story involved assisting Dianne, a 61-year-old participant with a neurological condition. After her initial NDIS application was mishandled, we managed her reapplication from start to finish, enlisting legal and therapeutic support to secure the funding she needed. Today, Dianne enjoys a significantly improved quality of life, which drives our commitment to every participant. 🚀 Immediate Capacity With no waitlists, Lumi Support is ready to assist you immediately, providing a smooth onboarding process to get you the support you need without delay.

Let Lumi Support be your partner in building a brighter, more empowered future. Reach out today and begin your journey toward independence and confidence.

Support at a glance

Delivery options

We come to you

Age groups

All ages (0 to 60+)

Languages

Greek, Spanish, English

Service area

Victoria

Services (1)

Supports listed by Lumi Support Coordination and PRC, including where and how each service is delivered.

Specialist Support Coordination

We specialize in advocacy, AAT, home modifications, hospital discharge + more

Victoria View all 14 regions Hide regions
We come to you
0-7 yrs8-16 yrs17-21 yrs22-59 yrs60+ yrs

Greek, Spanish, English

Location

Lumi Support

12 Kallay Ct, Viewbank VIC 3084

info@lumisupport.com.au

Reviews (22)

5.0
22 reviews
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Chase · 14 May 2025
5.0 Verified review

Dani is such an amazing lady and an incredible support coordinator. It’s nice to have someone you connect with and actually communicates with you, yes they pick up the phone. Thanks for everything

Natalia Nova · 4 April 2025
5.0 Verified review

Dani and Luisa has been providing me a high quality service, good coordination team. Me and my family highly recommend them!

Jhomaduran · 4 April 2025
5.0 Verified review

LUMI support coordinator treated my family like no others. We are so grateful and blessed to have her in our lives.

Michael · 4 April 2025
5.0 Verified review

The advice and support we have received has been exceptional. Firstly, I had no idea but my daughters plan was way under what it should have been, Luisa has handled everything regarding the NDIS and we ended up getting an increaed package. Secondly, we got connected to an awesome support worker, before that we couldn't find anyone who would help us.

Jessica.alvarez91 · 1 April 2025
5.0 Verified review

Danielle is very diligent we are very happy with LUMI coordination

Xinyu · 18 March 2025
5.0 Verified review

Really grateful for the help I have received. Luisa goes above and beyond and has taught me so much that I didn't know, very happy with my coordination 😁

Elaine · 3 March 2025
5.0 Verified review

Incredible help, they have guided us and handled everything

Bradley · 24 February 2025
5.0 Verified review

Finding a good Support Coordinator has made my life so much easier, really nice family business that has been very helpful.

daniel · 20 February 2025
5.0 Verified review

Reccomend 100% - they helped us with a plan review and we ended up getting access to more support which we really needed. Everything was easy they took care or it all.

Anna · 19 February 2025
5.0 Verified review

Who knew how much easier support coordination could make your life

Response from Lumi Support Coordination and PRC

So glad we could help simplify your life :)

linvel1 · 17 February 2025
5.0 Verified review

The psychosocial recovery coaching has been really helpful achieving my goals.

Response from Lumi Support Coordination and PRC

That has made our day!

Rina · 17 February 2025
5.0 Verified review

Love my support worker

Response from Lumi Support Coordination and PRC

She loves you too!

Paul · 7 February 2025
5.0 Verified review

The NDIS process was daunting, honestly I had no idea. Lumi have been like a personal assistant helping me with everything.

Response from Lumi Support Coordination and PRC

That's what we are here for! We really appreciate that incredible fedback

mikejo79 · 29 January 2025
5.0 Verified review

NDIS can be really confusing, but Luisa was able to explain things and really helped us out

Response from Lumi Support Coordination and PRC

It is such a common theme with new participants andtheir families, so glad we could simplify things

Jack · 14 January 2025
5.0 Verified review

Lumi helped me apply for more funding from the NDIS and we got it. The extra hours are making a huge difference in my week, it is really appreciateed.

Response from Lumi Support Coordination and PRC

Amazing result, and much needed!

Haruki · 12 January 2025
5.0 Verified review

Couldn't recommend higher, Lumi advocated for me and helped me get some much needed supports from the NDIS. Really appreciate it!

Response from Lumi Support Coordination and PRC

We are thrilled that you received the supports you needed :)

Jordan Treloar · 3 December 2024
5.0 Verified review

Couldn’t recommend them enough! The team was always responsive and supportive, guiding me through the entire process with care and expertise. I was apprehensive about the entire process, NDIS can be overwhelming buy Luisa is an angel

Response from Lumi Support Coordination and PRC

This is so lovely, this has made our day!

Jack · 2 December 2024
5.0 Verified review

Finding the right Support Coordinator is not easy, i've had some bad luck. These guys listen, and most of all they genuinely care.

Response from Lumi Support Coordination and PRC

Thanks Jack we are blessed to be apart of your journey :)

Jason Schewmarker · 25 November 2024
5.0 Verified review

Luisa is professional and highly qualified. And most importantly, She has a heart that cares about the participant and family...not many like this around. Furthermore, we've also went through many service providers/ agencies for support coordination...in the end, because of the trust built, Luisa from LUMI Support has been wonderful. I really recommend her guidance and support.

Response from Lumi Support Coordination and PRC

You are too kind Jason :)

Gwen · 25 November 2024
5.0 Verified review

I had the pleasure of working with Lumi from the NDIS, and I cannot speak highly enough of the support they provided to my family member. From the very beginning, they took the time to really understand our needs and goals, offering personalized guidance that was tailored to our unique situation. One of the things that stood out the most was the ability to explain the often-complex NDIS processes in a way that was clear and manageable. They made sure my family member understood all the options available and helped us navigate the system with ease. They were always patient, approachable, and responsive to our questions, no matter how big or small. They went above and beyond in sourcing the right services , ensuring we had access to the best possible supports. Their proactive communication and attention to detail made the entire experience much less stressful and far more empowering. I am so grateful for their professionalism, care, and commitment to making a positive difference in our lives. I highly recommend Lumi support to anyone looking for reliable and compassionate NDIS support.

Response from Lumi Support Coordination and PRC

You are the best Gwen!! Thank You :)

Audrey Nova · 19 November 2024
5.0 Verified review

We have been working with Lumi, and I must say, the experience was nothing short of exceptional thanks to Luisa, our NDIS support coordinator. Luisa has been absolutely amazing , her professionalism, dedication, and genuine care set her apart. From the start, she made the entire process seamless, handling every detail with efficiency and precision. Her communication was always clear and timely, which made everything so much easier. Whether it was navigating personal challenges or offering NDIS guidance, Luisa consistently went above and beyond to ensure the best possible outcome. Thank you, Luisa, for your incredible work, it’s truly appreciated!

Response from Lumi Support Coordination and PRC

It has been an awesome jounrney working with you and your amazing family :)

Jhomaira · 18 November 2024
5.0 Verified review

Amazing NDIS support coordinator. Very professional, good job

Response from Lumi Support Coordination and PRC

Thank you for the kind words :)

Contact Information

Phone

Service Areas

Victoria

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Provider Details

ABN
80680304545
Organisation type
Company

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