Instacare

I am extremely impressed by the efficiency of Instacare, as a recovery coach for NDIS clients I have found Instacare are incredibly fast in processing invoices, communication is professional and the Instacare team are responsive and very helpful. Excellent service, thank you.

No confirmation was given when submitting the online form (not on the form’s page nor via email), so I sought support via the chat button on their website. Apparently my forms had gone through, there was just no confirmation protocol. When I asked, kindly, to submit feedback that would help relieve the burden on their system that would come from multiple form submissions, the chat was immediately closed without any further communication. If this is a reflection on their service as a whole, I am going elsewhere.

Kristy is great

I have been dealing with Instacare for 3 years now. Both their Plan Management and Support Coordination Departments. Their staff are always accessible , well trained & have a wonderful caring manner. It appears to be an exceptionally well run Company And I have no reservations whatsoever in recommending their Services

I really love how my NDIS Case Coordinator Tammy from Perth WA is so passionate about her job and always willing to go 150%. It doesn’t seem to matter how much she has to do, she takes the time to chat with me and find out how I am going on a personal level. Tammy is not only my Case Coordinator but she has become my friend as well!

Love love love Instacare. Have 3 NDIS plans and use Instacare for all. Bid shout out to Tam, David, Sue and Emma in the Northlakes team.

I find Instacare to be fabulous! They are efficient, quick & extremely helpful. I highly recommend them.

The only service being provided by Instacare for my mum is plan management. They are currently have issues reading a the details on the plan I have sent them. The plan has been setup in their system but I have had to send photos of the plan. During the setup process Instacare have been in touch with me constantly and have been helpful.

I have recently signed up with Instacare for Plan Management. I have found their service to be great. They are helpful and informative. All staff are extremely polite. I can not speak highly enough of the team at Instacare. The staff have been trained brilliantly and they explained the technical and computer aspect to me in a way I understand.

Instacare is alway friendly and helpful. They never put me on hold when I call. I find them to professional and cooperative.

I am support worker I enjoy working with Instacare. They are efficient. They reply promptly if there are any issues. I would like to recommend after hours contact when submitting invoices. It can take up to seven days to receive payment once an invoice is submitted.

NEW REVIEW - 4 STARS Our current plan manager is efficient and pleasant. The invoice processing appears prompt and communication with client is good, particularly in such a rapid growth phase. The turnover of staff In the early months was a concern to me. I.wondered why this was it occurring. The updates on plan progress is very useful. Finally a view of who Instacare is would be useful. ORIGINAL REVIEW (12/02/2019) - 5 STARS I have been a client of Instacare for a few months. Prior to connecting with Instacare I had been living in a blur of stress, frustration and disbelief with the lack of processes and communication from the official departments. For the first time my plan is being delivered. Now I feel as though there is clarity emerging from chaos. All through the extraordinary efficiency of my plan manager. She has sorted problems, dealt with detail and made the system work for the client. At this stage I am hoping that the services will continue to expand as the NDIS settles. Maybe there is an opportunity to assist people prepare for the 2020 year through a series of newsletters.

I liaise with this service for my clients. I do the admin side of things for them, their service compared to everyone else is outstanding. The payment times and communication are great. They're terrific. I'm extremely happy with them.

From a provider perspective, I feel like they are very tick and flick and not interested in looking at the quality of invoice. They work with someone that I support and I have had to pull them up for paying for something they shouldn't have. I also have to follow them up for my own invoices, they are very slow to pay and have lost invoices which means the provider is waiting even longer to be paid.

It was initially a rocky staff due to staff turnover, but they quickly remedied this and my current support coordinator is excellent and goes above and beyond. We're very happy and also impressed with all the reports we get. Overall, they've been great.

We use Instacare's plan management service for my son and find them to be incredibly organised and efficient. They send regular reports, which are always very easy to read.

We use their support coordination for my son. We've only dealt with one support coordinator, but from day dot they've been brilliant. He's very good at relating with my son and sharing his knowledge. We're very happy.

I use Instacare's Support Coordination. I find the service to be very personable, with my support coordinator working on my behalf and very much in my corner. She's shows a lot of initiative, but also responds very quickly with my specific requests, whether that's in person, on the phone, or via email. I'm incredibly happy with everything they do.

I use Instacare's Plan Management service and have found they provide very clear cut information and are also highly professional. Every invoice is paid quickly, with Instacare advising me when invoices come through and when they are paid. They also send monthly reports, which I really value.

We approached Instacare on behalf of a client. I really valued their approachability, friendliness, and promptness. For attachments sent via email, it would be good to attain a receipt that those attachments have been received – maybe wise to ring up to ensure they've been received or send via mail. At this stage, however, all is well.

The team at Instacare have been amazing! From my first appointment through to continued support, I cannot fault them. The really know how to support those that are vulnerable and help carers make informed choices. Accounts are paid promptly, and my service providers are also impressed with their level of professionalism. Thank you Instacare!

I have been with Instacare for about 4-5 months now and they are my Plan Managers. I was referred to them through a friend and they have been wonderful. They are always friendly on the phone and never have any problems answering my questions, no matter how silly i think they are. They pay all of the invoices so quickly and that is such a relief as its one less stress for me. If you are looking for friendly and efficient plan managers for your NDIS plan then call Instacare. They are amazing. Thank you so much for your help and kindness and understanding.

Wow!! What an amazing company. I can't talk highly enough of Instacare and the wonderful service provided. We received ongoing support from way before my daughter's plan was approved. Great advice given over the phone and also sent us a Planning Workbook that was such a great assistance in preparing for our planning meeting. NDIS is so overwhelming so it was great to have a framework of how to get organised. We are now with Instacare for both Plan Management and Support Coordination. It's so easy having everything under the one roof! What we love most is that we know we don't need to stress about our providers being paid quickly. We have providers we've worked with for years and have ongoing relationships with, so efficient and accurate payment is so important to us. Our Support Coordinator is amazing and we feel so blessed to have a go to person who knows the answers to our questions and delivers them with patience, understanding, empathy and a great deal of expertise. We are so happy with Instacare. They've made a really confusing scheme, much simpler and stress free. Thank you a million times!!

My son is a client a Instacare, Prior to them, we'd had problems with our first plan manager and Instacare came highly recommended. I emailed them on a Sunday night and they replied first thing on Monday morning, and within two hours I'd completed all the paperwork. They're absolutely fantastic. I receive notifications when bills are paid and they keep me in the loop at all times. It might not be possible, but it could be beneficial to assign one person as a direct point of contact, just so they're always familiar with my particular scenario. It'd make things feel more secure. But that's only a small suggestion: everyone I speak to is lovely and they've been brilliant. I recommend them to numerous people.

My son is a client of Instacare,, receiving plan management. They're fantastic, I recommend them to so many people. All their staff are lovely, always on top of everything. If you ask something to be done, it's pretty much always done within 2 hours at most.

They are my and my son's coordinator and plan manager. I find they are very prompt and professional. I can ring up at any time, at short notice, and they always quickly return my calls or reply via email. We've been with them for over a year. We are more than satisfied. I used to self manage and it was very intensive, and they've made my life so much easier. They give me the options and do all the hard work, but they always give me choice and control.

My wife and I are clients of Instacare, who are our NDIS Plan Managers. They're very good, always being quick to respond, personable, and happy to engage in the adventurous world of the NDIS aged-care interface. They're very good at navigating the grey space between the two. We're trilled with their service.

I am support coordinator who refers participants to Instacare, Simply, Instacare is always very willing to help, being highly personable and easy to contact. They're ahead of the game in hiring new staff, so they don't have to react and fix things. The feedback I get from participants is always complimentary, with Instacare providing them with clear, concise reports and responding quickly to any queries.

I have been a participant of Instacare since 2018. I had immense difficulty becoming eligible for the NDIS, so there guidance & support in navigating the system was invaluable. Since meeting eligibility, they have continued to support me & enabled me to use my new plan in a means where I feel so much more empowered to independently carry out my day. Instacare's support in managing my plan, has also enabled me to use my time & energy to engage in life. Knowing that I have their guidance, also significantly reduces the burden on my other carers & supports - reassured that I'm continually supported. Despite feeling able to self-manage my plan, they seem to do this in a means were I still feel completely in control & always consult with me about where my services are at & what I need to be doing to make the most of my plan. Thank you instacare;)