Hireup

Review Update Hire Up have improved their registration process and it only takes a few days instead of a few weeks to process new applications for clients needing support. First review – 4 Star May 1, 2018 I've found some wonderful support workers through Hireup. It's great to be able to contact someone in my local area and speak to them about what help they can give us. I get to meet interesting people and Hireup does all the administration and security checks. The rates are cheaper than the NDIS price list which means our limited funded hours go a lot further than the original plan. Setting up the account (on my side)took longer than the website implied but I figured it all out in the end. The Hireup admin side took a couple of weeks to set up but it can be done faster if you ring the office number. I like the flexibility of being able to choose my own support workers and have multiple ways to contact them.

We self manage and have been for awhile. We use HireUp to add carers to our pool. They are useful if you don't want the burden of admin + insurance. What I don't like is weekly invoices + short period to pay invoices – it adds admin.

Hireup are very easy to deal with. You go online and find someone that matches what youre looking for. Overall one of the best companies ive dealt wuth. I can pick whats suits my person.

We’ve found our team through hireup and they’ve been great. Makes all the paperwork and everything easy. They’re really reliable and are offering staff training which is great.

I am a support worker with HireUp. I think the guy that set up HireUp had a really good framework and the idea to the give the control back to the families with self management is a really good one. Families are able to do it at a cheaper cost than the agencies so that the families could benefit more. A specific package that gives you 80 support hours somewhere else could give you 120 hours with HireUp. Once you sus out their system it's so easy to organise my shifts. HireUp need a Canberra office so we can claim leave through the long service authority. They are still a Sydney-based business and are still looking into it. I can do this with the other Canberra-based agency I work for. They do have people come down regularly for meet and greets and workshops but they could do more of these for both clients and staff. You don't get to meet other staff very regularly and hear other experiences. There may be something you could improve on or something you shouldn't be doing that you might not know about. HireUp need more social outings as the other support workers are very open and friendly when you get to meet them in person.

I work for HireUp. You put a posting up and I can go read about you so I get a sense of what you need. I like that we agree on the job, and it's done. I log in, do the job and I get sent an invoice. I like that there are few steps. For my clients with limited mobility, they use HireUp because the process is more seamless and there's less to type.

We use HireUp for carers for my sisters. HireUp is good but very often the workers aren't trained properly. A lot of the time the workers just end up being babysitters but the flexibility of the system is good. More training for workers is needed.

They’re good. I had a few issues with billing but they were resolved.

I love the diversity of the people to choose from. There are so many networks to tap into, for example students who are studying occupational therapy, or people in their 70s who were teachers. I love all their different skills. The internet platform is really easy to use, to set up my son’s profile and match with people. I like that they’re linked in with Fighting Chance and Jigsaw too because it gives us other options and I like their values that they also had someone in their family with disability.

My support coordinator contacted them last year but didn't get a response. I have dyslexia so it's hard to use the site. It's confusing that they're providing a portal for matching rather than an actual service. It wasn't clear that I still had to make my own team of workers. It would be good to have the right information when I first get to the website in a way that I can understand it.

I find it hard to use the platform and to match. People said yes but then they said no because it wasn't convenient for them to do the work. It might be better in the future when they have more workers. It's a good idea in theory but I prefer to know who I'm dealing with in person.

Great system that gains good traction for families. Really good flexibility and creative developmental support. Good admin staff who can support far well. Wonderful entrepreneurial approach and supplementary support like popups. I would like a better meet up system to help me choose good workers.

Great online platform with an ever increasing database of support workers. We mostly directly hire our own staff but have found Hireup really useful when going away on holidays or for short term staff gaps. Many support workers on the database don't actually have a whole lot of availability though and just want the occasional shift to fit in with other work &/or studies. Fabulous philosophy and genuine understanding of people with disabilities and their families. I think their weekend and holidays rates are a bit too steep. The gap between what the worker is paid & what the client pays should be the same regardless of the day of the week rather than a %. I would be more inclined to use them if this was changed.

The idea of the service is great, and once workers are set up its effective. However, getting a carer that I have located and vetted who meets all the requirements, approved, is a very lengthy and disappointing process.

This is a fantastic organization very professional and quick to respond to any issues Highly recommend

They are amazing and very supportive.

Great service, easy to use and our Support Worker is wonderful