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Arliam Allied Health logo

Arliam Allied Health

Offering Occupational Therapy, Speech Therapy, Early Childhood Intervention Specialist in Australian Capital Territory, New South Wales, Northern Territory for NDIS participants.

4.0 (66 reviews) Company ABN 22 729 829 472
NDIS Registered Early Childhood Registered Accredited 3 services Serves 8 states 1 location
Connect with Provider Website

About Arliam Allied Health

Scoresby, Victoria

At Arliam Allied Health, we provide Occupational Therapy and Paediatric Speech Pathology support for NDIS participants, Home Care clients, those accessing other funding pathways, and private clients – working with children, young people, and adults across Bayside, East, South, South-East Melbourne. We know that every person’s journey is unique and that’s why our approach is always person-centered, combining evidence-based strategies with real-world experience and compassion.

Whether you’re navigating the NDIS, managing daily challenges, or supporting someone you care about, our experienced team is here to help you build independence, achieve your goals, and create your own story – your way. Our welcoming clinic in Scoresby is designed to be a safe, supportive space for families and individuals. With easy access and flexible appointment options, we make it simple for you to get the care you need. We’re proud of the trust our community places in us, reflected in the many positive reviews from families and clients who value our compassionate, professional care.

Our team thrives on collaboration and positivity, because we believe a strong, supportive culture leads to exceptional care for every client. Whether you’re a parent seeking support for your child, a school looking for tailored programs, or an NDIS participant navigating your plan, we’re here to walk alongside you every step of the way.

Support at a glance

Delivery options

Telehealth

Age groups

All ages (0 to 60+)

Languages

English

Service area

Australian Capital Territory, New South Wales, Northern Territory, Queensland, South Australia, Tasmania, Victoria, Western Australia

Specialisations

Disability types this provider specialises in supporting. Counts show community endorsements.

Intellectual Disability 2

Services (3)

Supports listed by Arliam Allied Health, including where and how each service is delivered.

Occupational Therapy

Direct connect

Arliam Allied Health offers Occupational Therapy services

Australian Capital Territory · New South Wales · Northern Territory · Queensland · South Australia · Tasmania · Victoria · Western Australia View all 88 regions Hide regions

Australian Capital Territory — Capital Territory

New South Wales — Capital Region, Central Coast, Central West, Coffs Harbour - Grafton, Far West And Orana, Hunter Valley Exc Newcastle, Illawarra, Mid North Coast, Murray, New England And North West, Newcastle And Lake Macquarie, Richmond - Tweed, Riverina, Southern Highlands And Shoalhaven, Sydney - Baulkham Hills And Hawkesbury, Sydney - Blacktown, Sydney - City And Inner South, Sydney - Eastern Suburbs, Sydney - Inner South West, Sydney - Inner West, Sydney - North Sydney And Hornsby, Sydney - Northern Beaches, Sydney - Outer South West, Sydney - Outer West And Blue Mountains, Sydney - Parramatta, Sydney - Ryde, Sydney - South West, Sydney - Sutherland

Northern Territory — Darwin, Northern Territory - Outback

Queensland — Brisbane - East, Brisbane - North, Brisbane - South, Brisbane - West, Brisbane Inner City, Cairns, Central Queensland, Darling Downs - Maranoa, Gold Coast, Ipswich, Logan - Beaudesert, Mackay - Isaac - Whitsunday, Moreton Bay - North, Moreton Bay - South, Queensland - Outback, Sunshine Coast, Toowoomba, Townsville, Wide Bay

South Australia — Adelaide - Central And Hills, Adelaide - North, Adelaide - South, Adelaide - West, Barossa - Yorke - Mid North, South Australia - Outback, South Australia - South East

Tasmania — Hobart, Launceston and North East, South East, West and North West

Victoria — Ballarat, Bendigo, Geelong, Hume, Latrobe - Gippsland, Melbourne - Inner, Melbourne - Inner East, Melbourne - Inner South, Melbourne - North East, Melbourne - North West, Melbourne - Outer East, Melbourne - South East, Melbourne - West, Mornington Peninsula, North West, Shepparton, Warrnambool And South West

Western Australia — Bunbury, Mandurah, Perth - Inner, Perth - North East, Perth - North West, Perth - South East, Perth - South West, Western Australia - Outback (North), Western Australia - Outback (South), Western Australia - Wheat Belt

Telehealth
0-7 yrs8-16 yrs17-21 yrs22-59 yrs60+ yrs

English

More Occupational Therapy providers in Australian Capital Territory

Speech Therapy

Direct connect

Arliam Allied Health offers Speech Pathology Services

Australian Capital Territory · New South Wales · Northern Territory · Queensland · South Australia · Tasmania · Victoria · Western Australia View all 88 regions Hide regions

Australian Capital Territory — Capital Territory

New South Wales — Capital Region, Central Coast, Central West, Coffs Harbour - Grafton, Far West And Orana, Hunter Valley Exc Newcastle, Illawarra, Mid North Coast, Murray, New England And North West, Newcastle And Lake Macquarie, Richmond - Tweed, Riverina, Southern Highlands And Shoalhaven, Sydney - Baulkham Hills And Hawkesbury, Sydney - Blacktown, Sydney - City And Inner South, Sydney - Eastern Suburbs, Sydney - Inner South West, Sydney - Inner West, Sydney - North Sydney And Hornsby, Sydney - Northern Beaches, Sydney - Outer South West, Sydney - Outer West And Blue Mountains, Sydney - Parramatta, Sydney - Ryde, Sydney - South West, Sydney - Sutherland

Northern Territory — Darwin, Northern Territory - Outback

Queensland — Brisbane - East, Brisbane - North, Brisbane - South, Brisbane - West, Brisbane Inner City, Cairns, Central Queensland, Darling Downs - Maranoa, Gold Coast, Ipswich, Logan - Beaudesert, Mackay - Isaac - Whitsunday, Moreton Bay - North, Moreton Bay - South, Queensland - Outback, Sunshine Coast, Toowoomba, Townsville, Wide Bay

South Australia — Adelaide - Central And Hills, Adelaide - North, Adelaide - South, Adelaide - West, Barossa - Yorke - Mid North, South Australia - Outback, South Australia - South East

Tasmania — Hobart, Launceston and North East, South East, West and North West

Victoria — Ballarat, Bendigo, Geelong, Hume, Latrobe - Gippsland, Melbourne - Inner, Melbourne - Inner East, Melbourne - Inner South, Melbourne - North East, Melbourne - North West, Melbourne - Outer East, Melbourne - South East, Melbourne - West, Mornington Peninsula, North West, Shepparton, Warrnambool And South West

Western Australia — Bunbury, Mandurah, Perth - Inner, Perth - North East, Perth - North West, Perth - South East, Perth - South West, Western Australia - Outback (North), Western Australia - Outback (South), Western Australia - Wheat Belt

Telehealth
0-7 yrs8-16 yrs17-21 yrs

English

More Speech Therapy providers in Australian Capital Territory

Early Childhood Intervention Specialist

Direct connect

Arliam Allied Health offers Occupational Therapy and Speech Pathology services

Australian Capital Territory · New South Wales · Northern Territory · Queensland · South Australia · Tasmania · Victoria · Western Australia View all 88 regions Hide regions

Australian Capital Territory — Capital Territory

New South Wales — Capital Region, Central Coast, Central West, Coffs Harbour - Grafton, Far West And Orana, Hunter Valley Exc Newcastle, Illawarra, Mid North Coast, Murray, New England And North West, Newcastle And Lake Macquarie, Richmond - Tweed, Riverina, Southern Highlands And Shoalhaven, Sydney - Baulkham Hills And Hawkesbury, Sydney - Blacktown, Sydney - City And Inner South, Sydney - Eastern Suburbs, Sydney - Inner South West, Sydney - Inner West, Sydney - North Sydney And Hornsby, Sydney - Northern Beaches, Sydney - Outer South West, Sydney - Outer West And Blue Mountains, Sydney - Parramatta, Sydney - Ryde, Sydney - South West, Sydney - Sutherland

Northern Territory — Darwin, Northern Territory - Outback

Queensland — Brisbane - East, Brisbane - North, Brisbane - South, Brisbane - West, Brisbane Inner City, Cairns, Central Queensland, Darling Downs - Maranoa, Gold Coast, Ipswich, Logan - Beaudesert, Mackay - Isaac - Whitsunday, Moreton Bay - North, Moreton Bay - South, Queensland - Outback, Sunshine Coast, Toowoomba, Townsville, Wide Bay

South Australia — Adelaide - Central And Hills, Adelaide - North, Adelaide - South, Adelaide - West, Barossa - Yorke - Mid North, South Australia - Outback, South Australia - South East

Tasmania — Hobart, Launceston and North East, South East, West and North West

Victoria — Ballarat, Bendigo, Geelong, Hume, Latrobe - Gippsland, Melbourne - Inner, Melbourne - Inner East, Melbourne - Inner South, Melbourne - North East, Melbourne - North West, Melbourne - Outer East, Melbourne - South East, Melbourne - West, Mornington Peninsula, North West, Shepparton, Warrnambool And South West

Western Australia — Bunbury, Mandurah, Perth - Inner, Perth - North East, Perth - North West, Perth - South East, Perth - South West, Western Australia - Outback (North), Western Australia - Outback (South), Western Australia - Wheat Belt

Telehealth
0-7 yrs8-16 yrs17-21 yrs

English

More Early Childhood Intervention Specialist providers in Australian Capital Territory

Location

Arliam Allied Health

Level 3, 42 Lakeview Drive, Caribbean Park, Scoresby VIC 3179

hello@moira.org.au

Reviews (66)

4.0
66 reviews
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44
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gaby · 24 February 2025
5.0 Verified review

As the CEO of GRP Speech Pathology, I cannot speak highly enough about Moira Plan Management. This team truly stands out from the crowd with their unwavering honesty, integrity, and commitment to going above and beyond for both their providers and clients. They consistently deliver exceptional service, always prioritizing clear communication and seamless processes. A special shout-out to Kim Nguyen, who ensures we always have a reliable point of contact. She makes managing invoices a breeze by ensuring they are processed quickly and without hassle. It's a relief to know we can always count on Kim and the entire Moira Plan Management team to keep everything running smoothly. We are proud to work alongside such a dedicated and professional team and wholeheartedly recommend their services to others!

Response from Arliam Allied Health

Thank you for your review! We are so pleased to hear about your experience with our team. Kim is a star! We look forward to working with you and continuing to provide a seamless service. The MOIRA team

Hadeel_hindi · 5 July 2024
2.0 Verified review

I regret to chose them as plan managers they are horrible and very bad service. I sent many emails and they don’t answer, I called them multiple times they promised to get back and they didn’t. The invoices is very basic not much details in .

Response from Arliam Allied Health

Dear Hadeel, Thank you for your feedback. We have attempted to call you to discuss your experience and was not able to reach you. Our records indicate that your invoices are paid well within NDIS guidelines. Please contact our team on [phone hidden] with any queries. Thank you.

secondchance · 1 September 2023
5.0 Verified review

Moira has been wonderful and have been assisting me with managing my NDIS plan. I find their staff approachable and know the NDIS system well. They take the hassle out of having to deal with the bills and always inform me of what's happening every step of the way. My support worker and coordinator is also happy that their invoices are paid quickly.

Response from Arliam Allied Health

We appreciate your feedback and look forward to continuing to deliver a great experience for you all.

beccafence · 27 January 2023
5.0 Verified review

Very happy with Moira as my plan manager. They help and pay my invoices very quickly and give me a good idea on how I am spending. Great service. I can't imagine my life without MOIRA.

Response from Arliam Allied Health

Hi beccafence. Thank you for taking the time to let us know we are meeting your expectations. We are delighted that you have shared your experience with us.

PatrickOC · 27 May 2022
5.0 Verified review

after being with another plan manager for a couple of years, i made the move to moira earlier this year after speaking to both my support worker and coordinator. i should have moved earlier and avoided all the headaches. what i did learn is that i could move providers any time and not have to wait until my plan finishes. what a world of difference it has been with moira. i now have full visibility of my invoices. they have a app that i can see a copy of my invoice. i can review and authorise invoices and am in control. they have one simple graph that shows how my plan is being used and none of the confusing multiple graphs the previous plan manager had. the service is great, patient and they very understanding. thank you and i hope others get to experience moira services.

Response from Arliam Allied Health

Hi Patrick, Thank you so much for your kind words, our aim is to help all our customers to feel in control of their NDIS plans and make things as simple and easy for them so we are happy to hear that you feel we are helping you to achieve this. thanks again Patrick.

jamiet · 19 April 2022
5.0 Verified review

I feel Moira is very compassionate in how they deal with me. I never have with Moira. I just know my bills gets paid on time every time. My workers and family are happy. I feel safe how I get to say yes or no for bills to be deducted from my NDIS account. I trust Moira completely as they have always done the right thing for me.

Response from Arliam Allied Health

Thank you, Jamiet, for your kind words and for taking the time to write a review. We work hard to build trust and are very passionate about helping our participants feel safe and in control of their NDIS funds, so your comments really mean a lot to us. If you ever have a question, please don’t hesitate to contact us at: fpm@moira.org.au or [phone hidden] Thanks once again, Jamiet.

AJay · 19 April 2022
5.0 Verified review

I can’t rate Moira any better. They provide excellent guidance on any of my NDIS queries since I’ve been with them about 3 years ago. They are thorough and very responsive. The ladies I have spoken to are always courteous and knowledgeable. I had issues with my previous NDIS plan and they worked closely with my coordinator and the NDIS made some changes shortly. Moira followed up and kept me and my coordinator updated. Even my coordinator says only great things about Moira and has other people he looks after with Moira, so I know I’m in good and safe hands.

Response from Arliam Allied Health

AJay, a big thank you for taking the time to write a review. We've been part of the NDIS since the beginning, so it is great to hear that our experience and knowledge have helped you navigate the NDIS and solve issues you were having with your previous NDIS plan manager. As always if you have any queries or questions, please don't hesitate to contact us at: fpm@moira.org.au or [phone hidden] Thank you once again, AJay.

PaulaY · 3 December 2021
5.0 Verified review

My experience with Moira has been great for over 4 years. Very courteous and polite people. Never given me any hassles and all my invoices get paid very fast. They ensure things are done correctly and they check with me first. I am grateful I have them. Thanks. Paula

Response from Arliam Allied Health

Thank you for your kind words Paula. Great to hear you've had such a good experience with us over such a long period! We work hard to make sure our support services are as smooth and easy as possible, and love when we're able to make a positive impact. We look forward to continuing to assist you with your NDIS plan management. If you have any questions in future, don't hesitate to reach out to us via email: fpm@moira.org.au or phone: [phone hidden]

elim · 29 September 2021
5.0 Verified review

Great service and i do not have to worry about how my providers get paid. i had to pay something first and moira paid my bank account next day. very good service. moira provides me with all the information i need. what matters most is they are always available when i ring and NEVER have to wait or talk to a robot or press all the confusing options. i feel they care not just rush things.

Response from Arliam Allied Health

Hello Elim and many thanks for your lovely words. It's fantastic to hear we have been able to help remove the hassle of NDIS claims and payments to providers. We like to think our experience and genuine, person centred approach to everything we do sets us in good stead and always nice to hear how it can help. If you ever have a question please don’t hesitate to contact us at: fpm@moira.org.au [phone hidden]

L Baker · 21 July 2021
5.0 Verified review

Its an understatement that the NDIS is extremely convoluted and complex. My last phonecall with MOIRA made me decide to share my experience. I moved to Moira about 10 months now from a another big plan manager who was hopeless and made me feel not valued and their system was so complicated. I asked around and a mate suggested Moira. Service has been generally good and I never had an issue. They kept me informed every step of the way for one particular invoices that had to be escalated to the NDIS. In their last call the Moira lady (can't remember her name) was so polite and patient with me. She explained things clearly and didn't make me feel like I was burdening her. She said it was a complex issue with the invoice and the NDIA was still reviewing the decision which Moira escalated a week before and would follow up again and get back to me, which she did in a couple of days and resolved the matter. She explained it a complex issue in a simple way to me and had also told my provider of the delay given the matter had to be escalated to NDIS. I really feel Moira takes the time and effort to explain things to me. I am not that good with computers but the lady also helped me access their portal. The single chart with colours is simple to understand and the how their system tells me on how I am going and using my funds is really handy. I still also get a statement each month. Everything is simple, clear and easy. Thank you Moira and God bless.

Response from Arliam Allied Health

Thank you for taking the time to share your experience with MOIRA Financial Plan Management. It is great to hear that the team have been able to support your NDIS plan and resolve the invoicing issue mentioned. Proving information and updates in clear and accessible way always remains a focus for the team and its wonderful know it has helped you and your NDIS experience. If you ever have any questions or queries please don’t hesitate to contact the MOIRA team via: email: fpm@moira.org.au or phone: [phone hidden]

Whitepicketfence · 29 April 2021
5.0 Verified review

My experience with Moira is that their team is always available to answer my queries. I have been with them for over a year as suggested by my service coordinator and they have always been helpful and friendly. Their recent portal is so easy to use and gives a simple and detailed summary of my plan. They also pay my invoices relatively quickly. I have found the extra activities like free yoga and stretching exercises quite useful.

Response from Arliam Allied Health

Thank you for taking the time to share your experience with MOIRA Financial Plan Management. It is great to hear that our latest online portal is helping you track and understand your NDIS plan. Making information accessible and clear was a priority throughout development. Good on you for joining our online yoga and stretching programs too! We have lots more exciting supports and activities planned throughout the year ahead. It has been an honour to offer this additional value and connection to families and carers we work alongside and the response has been fantastic. If you ever have a question please don’t hesitate to contact us at: hello@moira.org.au or call [phone hidden]

Clickability Phone Review · 6 November 2020
5.0 Verified review

Pat says: Moira is a great organisation. They are very supportive and I feel confident with their services. If I have any questions I just give them a call and they point me me in the right direction and provide me with the correct information. This extremely helpful. The staff are always available and they answer the phone. They always provide updates on my son's NDIS plan which are easy to read and navigate. The graph they us make it clear to understanding. I would recommend them to anyone.

Response from Arliam Allied Health

Thanks Pat! Wonderful to hear from you and thank you for sharing your experience with the Financial Plan Management team. With over 60 years of experience in disability and community services we understand just how important it is to provide clear communications. Glad we have been able to support your families NDIS journey. If you ever have a question please don’t hesitate to contact us at: hello@moira.org.au or call [phone hidden]

Clickability Phone Review · 5 November 2020
5.0 Verified review

Anonymous says: MOIRA Youth, Disability, Family is an exceptional Disability Services and Support Organization situated in Scoresby, Victoria. MOIRA has always paid my invoices in a timely manner and the staff at MOIRA has always been professional, helpful and pleasant to deal with. I am confident to utilize MOIRA's services as my financial intermediary into the future. Well done MOIRA - keep up the good work!!!

Response from Arliam Allied Health

Thank you for the feedback. It is great to hear that the MOIRA Financial Plan Management team have been able to support your NDIS plan and alleviate any pressures associated with paying invoices and managing your NDIS funds. We look forward to continuing to work with you.

Trunk · 5 November 2020
5.0 Verified review

MOIRA is a place to look for, for those who need a plan manager. I have no complaint because everything is too good. The service is the best

Response from Arliam Allied Health

Hello Trunk Great to hear from you and thanks for the review and recommendation. We like to think Financial Plan Management sets the standard in plan management service delivery and it's always great to hear positive feedback from the people we work alongside. Thanks again and If you have any questions or queries please don’t hesitate to contact the Financial Plan Management team via: email: hello@moira.org.au or phone: [phone hidden]

Rafiq · 5 November 2020
5.0 Verified review

I have been with MOIRA since 2018 as MOIRA is a plan manger for my daughter NDIS funding. The team of MOIRA are nice and very effective team,whenever i called them they attand the call and reply to my emails.they have the abilitities to deal with the most vulnerable families in the community.they are managing NDIS funding perfectly.

Response from Arliam Allied Health

Hello Rafiq Thanks for taking the time to share your experience with MOIRA. We are delighted to hear that we have been delivering great results and making a positive difference in your family’s life. MOIRA understand that the NDIS transition is a potentially challenging time for families and are here to help. We have been actively involved with the NDIS since trails began in 2013 and developed a wealth of knowledge and experience that help us provide the best plan management service possible. We look forward to continuing to work with you and supporting your families NDIS goals.

jjaye · 22 September 2020
5.0 Verified review

Can't speak highly enough of Moira. Have dealt with them for years, even pre NDIS. Moira are always in tune with changes in government policy and needs of carers and those they care for. Their service is very simple and streamlined and it regularly adapts to continue with clear help and information but to also keep the job simple for carers so we can continue looking after our special people. Moira staff are always very helpful, approachable and friendly when you call as well. It's like chatting with a good friend. Moira even stepped up during the covid pandemic offering three free counselling services to carers as they were rightly concerned we were doing it particularly tough during this difficult time. Spot on. Very thoughtful and appreciated. Can't thank Moira and its staff enough. Thank you again Moira Jenny J

Response from Arliam Allied Health

Hello Jenny and many thanks for your lovely words. We like to think our experience and genuine, person centred approach to everything we do sets us in good stead. It's wonderful to hear that the team and plan management service has given you the freedom and time to concentrate on the important things in life. It has been a tough year for many households, and MOIRA appreciate the unique stresses the pandemic has put on the carer community we work with. It has been a honour to offer additional supports to families and carers and the response has been fantastic. We look forward to continued efforts to connect and uplift the disability community and really appreciate your support. Thanks again Jenny and keep safe.

allansanderson · 2 April 2020
5.0 Verified review

MOIRA has been exceptional in assisting and working with me despite my son's NDIA plan being incorrectly formulated - the light touch review the NDIA was meant to complete took too long. MOIRA assisted with liaising with our Coordinator and NDIA. They then formulated a solution and ensured our urgent claims for consumables went through quickly and smoothly during this stressful COVID crisis. Much love to MOIRA and their amazing staff.

Response from Arliam Allied Health

Hello Allansanderson Many thanks for the positive review and it is great to hear that things are back on track for you. Its always great to hear from the NDIS participants and families we are able to assist. Looking forward to continuing to support your NDIS plan and goals. Regards

Basketball Fan · 8 January 2020
5.0 Verified review

Every time I need to call always end up chatting with a competent caring and considerate staff member it is always helpful to be able to have a quiet laugh amongst the daily challenges of supporting someone with multiple disabilities

Response from Arliam Allied Health

Hello Basketball fan. Sounds like we have been able to score a three pointer :P Great to hear from you and thank you for taking the time to leave a review. Great customer service and putting people at ease is really important to the team at MOIRA and we always enjoy the opportunity to engage with the NDIS participants and families we work alongside. Regards

CEMM87 · 14 November 2019
5.0 Verified review

MOIRA have been an excellent organisation to do business with over the past four months. They give detailed instructions on how best to send invoices to them, which helps eliminate confusion. The one time I have had to call with a query about an invoice the staff member I spoke to was friendly and professional and explained the issue I was confused about quickly and clearly. At this time I have had no issues with MOIRA, my experience has been great.

Response from Arliam Allied Health

Hello CEMM87 Fantastic to hear from you. We love getting feedback from the disability service providers and suppliers we work alongside. MOIRA Financial Plan Management understand that informing and supporting the disability sector creates a smoother, more positive experience for everyone involved. Looking forward to a continued relationship as we work alongside mutual NDIS participants. Regards

Douglas · 14 November 2019
5.0 Verified review

I've been with Moira for about 6months. I chose them when I started with the NDIS. I've found them good. Some things I was concerned about but the information they gave was very helpful. They've explained why information is being sent to me and how to respond to it. Sometimes I don't understand everything and they explain it all to me. I know I don't have to be concerned because I can call them and speak to them.

Response from Arliam Allied Health

Hello Douglas Thanks for your kind words and great to have you onboard with Financial Plan Management. It's great to hear we have been able to support your first six months within the NDIS. We look forward to continuing to meet your invoicing needs. If you ever have a question regarding you plan or need anything explained please get in touch. MOIRA is always happy to help you feel confident and in control of your NDIS funds. Regards hello@moira.org.au [phone hidden]

Pat · 8 November 2019
5.0 Verified review

I used MOIRA for my son for Plan Management. If I have any problems I can call them up, because I don't understand NDIS very well yet. They answer my questions about statements which is really good. The best part about them is they answer the phone and I don't have to leave a message. If they can't answer my question, they'll find an answer and call me back when it's good for me. They also keep an eye on things, and if they don't look right they'll contact people to find out any issues. All the staff are so helpful, and delightful to deal with. They make things so much easier.

Response from Arliam Allied Health

Hello Pat Wonderful to hear from you. Thank you for taking the time to get in touch and leave a review. It is great to hear the team have been able to assist with all your NDIS questions quickly. We understand how important it can be to speak with someone over the phone when you have a question about your NDIS plan and make sure our customer service is always to a high standard. Regards

neeka · 5 November 2019
5.0 Verified review

We have previously used Moira back when my partner had an ISP – now we're using them for NDIS. They've been fantastic. They're really responsive if I ever have any questions and concerns. Even when I've called without leaving a voicemail, they called me back just to make sure everything was OK. If we've had issues with setting things up they've been able to fix it then and there. It's been exceptional service.

Response from Arliam Allied Health

Hello Neeka Thank you for getting in touch. Its always a pleasure hearing from the participants and providers we work alongside. Your positive feedback is great to hear and it's fantastic to know that our team has been able to resolve any issues that arise quickly and continue to support you and your partner. Regards

PRS · 5 November 2019
5.0 Verified review

I've been using Moira for about 3 years. I've found all the staff I've had contact with very helpful. Sometimes I've called without knowing too much details about what I've needed and they've been able to understand and clarify it for me. They're very knowledgeable and have even been able to explain some of the rationale as to why things are the way they are. Their response has been very quick and at times they've emailed me while I'm still on the phone with them. Whether it's a yes/no answer or something more detailed, they've been able to help. Their manner is always pleasant. They're efficient and organised. It's been a good experience.

Response from Arliam Allied Health

Hi PRS Thank you for taking the time to leave your feedback, always appreciated. Its wonderful to hear your experience over the last three years has been so positive. We look forward to continuing to work alongside you. Regards

Wendy · 1 November 2019
5.0 Verified review

I was referred to Moira after my son had been allocated an NDIS package in June. It was my first experience of having support and I was learning about the NDIS and was all unknown. I had a Support Coordinator from Moira at the time and they also managed the account for my son. Moira are now concentrating on the plan management. The Support Coordinator had been fantastic and she referred me on to another organisation. I couldn't speak more highly of the support I had from them. Since continuing on with Moira for the accounting aspect, it has been very good. I don't have any face-to-face, but I have never had any problem. If i've had to call up they've been more than understating, they have been very courteous and helpful, Everything has been very smooth.

Response from Arliam Allied Health

Hello Wendy It is great to hear from you and thank you for the kind words. It is always wonderful to hear such a positive experience from those we support. We look forward to continue to work alongside you and your son. Regards

Petra · 29 October 2019
3.0 Verified review

Whenever I incur a cost, Moira sends me a message and asks me to call them. The message used to be short, however now they are sending two pages of information which is too much. When I told them, they don't think it's responsibility to change it. Otherwise they are quite good.

Response from Arliam Allied Health

Hello Petra Many thanks for the feedback regarding communications. Thankfully we have been able to contact you individually regarding this issue and resolve the matter quickly. As discussed these was a technical glitch within our automated SMS alerts which has now been fixed. Thank you again for bringing it to our attention and we look forward to continuing to working with you and support your NDIS Plan. Warm regards

KenS · 28 October 2019
5.0 Verified review

We've had Moira for my daughter since her NDIS plan kicked off in June. It's been first class for my daughter's support. Things roll seamlessly. They send stuff to us to make sure its all the invoices are correct and services were used. We also get monthly summaries which are always on time. As far as we're concerned, it's been terrific.

Response from Arliam Allied Health

Hi Ken Thanks for taking the time to share your review. We are delighted to hear that this program is delivering great results for you and is making a positive difference in your family’s life. If you have any questions or queries please don’t hesitate to contact the Financial Plan Management team via: email: hello@moira.org.au or phone: [phone hidden]

Anonymous Reviewer · 24 October 2019
5.0 Verified review

Moira have some good people and they are genuinely interested in providing assistance for any plan management matters. I've had to call Moira a couple of times and my experience has been great. Moira are fairly good in paying service providers' invoices on time and I've had no complaints at all from the three health professionals who I deal with regularly.

Response from Arliam Allied Health

Thank you for the kind words and review. We understanding how important prompt, accurate payments are to both service providers and participants and are glad to hear your experience has been so positive. If you ever have a question please don’t hesitate to get in touch. hello@moira.org.au [phone hidden]

Lynne · 23 October 2019
5.0 Verified review

I'm a family member for a customer of MOIRA plan management. They are always giving me information on plan matters and give me options. They are polite, well mannered, and attentive. They are very heartwarming and kind, and they always to help when they can. Overall I would recommend this service.

Response from Arliam Allied Health

Hello Lynne Great to hear from you and many thanks for the positive feedback, always appreciated. We pride ourselves on providing personal, attentive customer service and responding with experience, flexibility and care.

Moppet · 23 October 2019
5.0 Verified review

I use Moira to manage plans for both my teenagers. They are helpful and great at working with us if any complications arise. They keep me well informed on funding remaining. So much easier than trying to manage things myself. Hassle free!

Response from Arliam Allied Health

Hello Moppet Thank you for your review and kind words. We value your feedback and appreciate you for taking the time to leave a review. Its great to hear that you feel informed and supported! Hassle free NDIS payments is what we aim to deliver and its great to hear we have been able to support you and your family. If you ever have a question please don’t hesitate to get in touch. hello@moira.org.au [phone hidden]

Speedy · 15 October 2019
4.0 Verified review

The plan management is very good, they pay services on my behalf very quickly.

Response from Arliam Allied Health

Hi Speedy. Thank you for the kind words. We understand just how important getting invoices paid quickly can be to both participants and service providers. That's why we perform payment runs every business day, resulting in industry leading payment times. Glad you noticed! If you ever have a question please don’t hesitate to get in touch. hello@moira.org.au [phone hidden]

A · 11 October 2019
5.0 Verified review

We use MOIRA for my daughter and have found their plan management service to be very good so far. They're prompt and polite, and always listen to my feedback. I would like to get itemised codes for invoices, they dealt with my query in a very helpful way. They send me invoices to authorise and everything has been good!

Response from Arliam Allied Health

Thank you for taking the time to share your experience with MOIRA. It is always a pleasure to hear from the families we are working alongside. If you ever have a question please don’t hesitate to contact us at: hello@moira.org.au. [phone hidden]

Nola · 8 October 2019
5.0 Verified review

We use this service on behalf of my daughter to pay all our related invoices. In the beginning, there were a few hiccups, but now they're absolutely fantastic. They pay invoices in three days and all the staff are really pleasant to speak to. Even if you leave a message, they get straight back to you. It's really, really good!

Response from Arliam Allied Health

Hi Nola Fantastic to hear from you and many thanks for the kind words. We believe that great communication and quick payments are essential and its great to hear your experience with MOIRA reflects our commitment to providing a high quality plan management service.

tsamson · 7 August 2019
5.0 Verified review

I have dealt with MOIRA for a number of years prior with ISP and currently with their plan management team. They are great at what they do. The key thing is that their call centre is always available and lovely. They pay invoices very quickly within a few days. There has been previous issues with NDIS which resulted in delays with invoice payments at no fault of MOIRA, but they keep me and our therapist informed every step of the way. They do a great job and I would certainly recommend them.

Response from Arliam Allied Health

Hello T Thanks for taking the time to share your review. We are delighted to hear that MOIRA Financial Plan Management is delivering great results and appreciate the positive feedback. If you ever have a question please don’t hesitate to get in touch. hello@moira.org.au 1300 6 MOIRA ([phone hidden])

jstrum · 18 July 2019
5.0 Verified review

Always been very happy with the service and disability experience from Moira. The payment times are great and I always recommend Moira when asked about finding a reliable plan manager. Keep up the great work.

Response from Arliam Allied Health

Hello Jstrum Great to hear from you and thanks for the support! We love hearing from the service providers we work with everyday. You can rest assured we will continue to offer industry leading NDIS payment times and customer service to create the best outcomes possible for everyone involved. If you ever have a question please don’t hesitate to contact our dedicated relationships team, supporting service providers and support coordinators resolve problems fast. hello@moira.org.au. [phone hidden]

CarolCorp · 16 May 2019
5.0 Verified review

I have had to call MOIRA for any advice I have always received professional attention on any enquiry relating the NDIS...All staff members I have spoken to are understanding and helpful though sorry but some support coordinators are not always professional and have empathy.. The newsletter is very helpful also. No bad words from this satisfied customer.

Response from Arliam Allied Health

Hello Carol Thank you for the feedback. It's great to hear that the MOIRA Plan Management team have been able to answer your questions and support your NDIS transition. That's great news that you find the newsletter helpful also! We are always looking for ways to share our expertise and support both NDIS participants and providers.

Robert Susan · 2 April 2019
5.0 Verified review

The team at Moira are easy to deal with, caring and very accurate in all my dealings. The team are helpful, very quick to action items and super friendly, they also explain things in an easy to understand manner. Reporting is spot on, documentation provided if additional is requested. I recommended Moira to anyone needing a great plan management provider. They are a great team.

Response from Arliam Allied Health

Hello Robert Many thanks for the kind words and for taking the time to share your experience with MOIRA. Providing trustworthy, person-centred services, including MOIRA Plan Management, is a core value that supports our vision for all people to lead rewarding lives as valued members of society. We are delighted to hear that we have been delivering great results. If you ever have a question please don’t hesitate to contact us at hello@moira.org.au.

crewther · 10 January 2019
5.0 Verified review

My experience is from a provider point of view. Initially invoice payments were slow but usually resolved with a phone call. Over the past 2 months payment turnaround has dramatically improved and usually within 3 business days. Throughout my dealings with Moira, the phone staff have always been great to speak to and always willing to help.

Response from Arliam Allied Health

Hello Crewther Thank you for taking the time to leave your feedback, much appreciated. We are delighted to hear you have had such a positive experience with our Plan Management service and the MOIRA team. MOIRA have invested a lot of time and resources into providing the most efficient and valuable service possible for the NDIS participants and service providers we support. It is fantastic to hear that our continued upgrades and improvements have translated into a better service for you and strengthened our relationship. If you ever have any questions please don’t hesitate to contact MOIRA at hello@moira.org.au.

oljohnnybravo · 30 November 2018
2.0 Verified review

This Plan Management Provider is slow and payment to Service Providers is delayed, sometimes by months. This creates tensions between all parties involved. I am changing my PMP and I would not recommend. However, to their credit, they have made significant improvements over the past couple of months.

Response from Arliam Allied Health

Hello oljohnnybravo Many thanks for your feedback. We are sorry to hear that you experienced service delays when working with MOIRA in the past. The delays you mention may have been a result of a variety of factors beyond MOIRA’s control however we acknowledge that the increased growth and demand of our service may also have contributed to your experience with MOIRA. MOIRA have indeed made several significant improvements to our plan management service in the last several months and are currently processing and paying authorised invoices with an average turnaround of 5 days. We hope that your NDIS plan is progressing well with your new plan management provider and wish you all the best in the future. If you ever have a question please don’t hesitate to contact us at hello@moira.org.au.

Jince · 19 November 2018
5.0 Verified review

As a provider, we have been attending a few participants whose plans are managed by MOIRA. Initially, our team was a bit skeptic about onboarding those participants due to perceptions about MOIRA's delay in payments. However, while there is about 2 weeks delay in releasing payments, we were quite surprised by the quality of their processes. They have robust systems in place to ensure that the interests of the participants are always protected best. We had to contact Moira over the phone a few times and the people answered were generally helpful and honest. I would give 5 star rating to MOIRA

Response from Arliam Allied Health

Hello Jince. Thank you for getting in touch. MOIRA is committed to both protecting the participants we support and collaborating with providers to ensure the best outcome for everyone. Its great to hear such positive feedback and that we have been able to support your NDIS transition. Keep up the great work! We look forward to working with you for many years to come.

SallyPetersen · 10 November 2018
1.0 Verified review

I am a provider for NDIS-funded therapy services and there is always a problem with Moira paying invoices. Every invoice seems to be lost or just ignored. There are many other plan managers available who provide a timely, professional service. It is also pointless spending time on the phone following up unpaid invoices, it’s never followed up. Please avoid, avoid!

Response from Arliam Allied Health

Hello Sally We are sorry to hear about the invoicing issues you have been experiencing. A member of our customer relations team will contact you directly to help resolve your specific invoicing concerns. It is important to note that MOIRA can only make payment on invoices which have been authorised by the relevant NDIS participant. Trust and security is a constant priority for our team and requiring authorised invoices is a measure which protects both our Plan Management participants and the service providers they engage. We acknowledge that there have been some issues in meeting the increased demand of our Plan Management service in the last several months however we are confident in our service and have the best interests of everyone involved at the forefront of everything we do. A wide range of upgrades and improvements have been made throughout September and October including: • A one third reduction to invoicing processing turnaround times; • Improved communication around specific invoices that experience an unsuccessful claim from the NDIA portal; • Upgrades to our telephony infrastructure; As Victoria’s leading Plan Management provider we will continue to work with both service providers, participants and the NDIA to improve processes and provide the best service possible.

Denim · 19 October 2018
1.0 Verified review

Moira declined to pay for a piece of equipment that one of my client's had been approved & funded for. The person I work alongside didn't get it and couldn't leave the hospital. They're awful and we're leaving them.

Response from Arliam Allied Health

Hello Denim Thank you for your feedback and we are sorry to hear you are disappointed in the service provided. It sounds like the problems you have experienced are due to a common misunderstanding and not unique to MOIRA Plan Management. A chosen plan manager can only pay invoices as per the NDIS price guide and invoices must reach certain criteria before a claim can be made to the NDIA. MOIRA cannot pay for something until the NDIS has approved it there are numerous issues that can prevent this from happening beyond our control. Please contact MOIRA directly via [phone hidden] or email hello@moira.org.au. If you can provide some further information regarding the particular invoice in question we will be happy to help explain your particular situation in greater detail.

Jason · 12 October 2018
1.0 Verified review

Hard to imagine a worse provider - I've been utterly disgusted with my experiences. Trying to organise invoices to get paid, each week was told 'yep, I can see the invoice, it will be paid next week', next week came and went, called up again: 'what invoice? We never received an invoice'. Seems like they're more likely to delete an invoice than pay it - I've never encountered an organisation that has been repeatedly...well, it only looks like dishonesty at this point. Looks like I'm not the only one with that specific issue. Seen service provision stop because Moira have taken months to pay invoices, kept breaking promises about the payment status, and just completely ignore emails. 1 star is too high. Utterly appalling.

Response from Arliam Allied Health

Hello Jason We are sorry to hear about the invoicing issues you have been experiencing. MOIRA treat all customer feedback as a priority and would appreciate the opportunity to discuss your particular circumstance further. Can you please provide you contact information to hello@moira.org.au and we will attempt to resolve grievances as soon as possible. MOIRA has invested heavily in growing our Plan Management service to provide a high quality program to Victorian NDIS participants. There are a number of issues beyond MOIRA's control in regards to making prompt NDIA claims and paying invoices however we continue to work with both service providers, participants and the NDIA to improve processes and continue to improve.

charleechien · 5 October 2018
1.0 Verified review

My Rating = ZERO This is the worst Plan Manager - I.M.O. Very hopeless at explaining anything. Bills paid very late, or not at all. Chase them up all the time. Spoke in a defensive way to me, treat me like I did something wrong? Refuse to discuss account. No monthly statement as promised in Service Agreemt. No welcome pack as promised. No Explanation of things.

Response from Arliam Allied Health

Hello Charleechien Thank you for taking the time to share your experience with MOIRA. We sincerely value participant feedback to help MOIRA provide the best service possible for the NDIS participants we work with. We would appreciate the opportunity to gain a further understanding of the issues raised. Please contact pmp@moira.org.au or call [phone hidden] to discuss. There are a number of possible reasons for the dis-satisfactory service you have received and we look forward to speaking soon to resolve the situation.

Sophia · 7 September 2018
4.0 Verified review

I've been with MOIRA for years, they support me to manage the finances for my child. I find them excellent. They have the best services and they go above and beyond their role to satisfy the needs of participants. They also source information and work out NDIS stuff where they have to. When they say they'll ring back, they always do. They're so efficient. I know a lot of them by name now, and have been able to develop some really good rapport. They introduce themselves when they speak to you, and tell you what's going on before they launch into questions. They'll check out anything that doesn't seem quite right – and let me know. Such good customer service. They're going through some changes recently as they've had a massive influx of customers, and brand new systems, and there have been some delays – but they've manged it all beautifully. The long term has been really good. They've helped us navigate a range of difficulties like service providers over-charging us, or charging for things they shouldn't. They're constantly reliable, a quality service provider, have great integrity, and it makes me really confident in their services.

Response from Arliam Allied Health

Hello Sophia Thank you for getting in touch, it is wonderful to hear about your positive experience. MOIRA is dedicated to providing support to people from all walks of life. Regards

Dlynn · 28 August 2018
5.0 Verified review

The NDIS finance team have been superb in making sure that our invoices are paid. Some hickups at the start that turned out to be a problem with the Plan not Moira. I recommend them to others looking for invoicing support.

Response from Arliam Allied Health

Hello Dylnn Thank you for the feedback. It is always great to hear that the MOIRA Plan Management team have been able to support your NDIS plan and alleviate the pressures associated with paying invoices. We look forward to continuing to work with you to support your NDIS goals.

Ian · 27 August 2018
5.0 Verified review

They are managing our invoices for my son. I have nothing but nice things to say about them. Amongst all the people in the NDIS, they are the best helper you can have. From the start, they were very helpful, they had a great understanding of all the codes and giving the information I've needed. The people there are wonderful.

Response from Arliam Allied Health

Hi Jess, Thanks for taking the time to share your review. We are delighted to hear that MOIRA Plan Management is helping build your capacity and understanding of the NDIS and making a positive difference in your family’s life. If you ever have a question please don’t hesitate to contact us at hello@moira.org.au.

Jess · 27 August 2018
4.0 Verified review

During the NDIS process, I heard people talk about Moira. I did a bit of a search and thought they would meet our needs. I contacted them, they were very friendly and the process was very straight forward to start. They now process our accounts. It's a fairly streamline process and we had no issues. I then got a few calls from some services where accounts hadn't been processed so I contacted them with a bit of a concern, and they were very prompt in responding and sorting it out. After I discussed it with them, within the day I had a call from a supervisor who sorted it out and they quickly got the funds through. I'm pleased with where we're at with them – it certainly makes our job easier. I'll keep giving them feedback because they respond, which is good.

Response from Arliam Allied Health

Hello Jess Its great to hear from you and we appreciate your positive feedback. We look forward to continuing to support your NDIS goals and providing you with peace of mind that provider invoices are processed efficiently and paid in a timely manner.

Sandrea · 27 August 2018
1.0 Verified review

No stars should be given or deserved. Moira have failed to pay invoices for over 2 months and then claim they didnt recieve them when my accounting package gives a time and date stamp of when the invoice is recieved. So dishonest and operate out of greed rather than providing a quality service. Shame! Should be deregistered.

Response from Arliam Allied Health

Hi Sandrea Thank you for getting in touch, we appreciate your feedback. We can understand the frustration you may have experienced as a result of unpaid invoices and welcome the opportunity to speak further and resolve the issue directly. Clear and accurate communication is a constant priority at MOIRA and we will continue to improve as the National Disability Insurance Scheme continues to roll out. MOIRA have a dedicated customer relationship officer ready to assist with queries regarding our Plan Management service. Please let us know if you would like to receive a phone call to discuss the matter further. You can also contact MOIRA via: hello@moira.org.au [phone hidden]

PurpleSparkles · 24 August 2018
5.0 Verified review

We use MOIRA to manage our NDIS Plan. They pay all of our invoices, but they also add an extra layer of customer service listening to and caring about what we really want. Colour is really important to us – it brings so much joy and has such great meaning to us every day. More than anything we really wanted to get mobility aids that were bright and colourful too. We were told by our first provider that all we could get were standard black, grey, or white – which was really disappointing. I then found a walker and wheelchair on a random outing that were bright, sparkly and amazing! MOIRA Plan Management worked with us to setup the new organisation as a vendor, and help us to purchase the item through the NDIS funding we had. It was so great! And it all took less than a month. Whenever I call they answer, and it doesn't matter who I talk to because they have great systems to capture our information so everyone is able to help us out. I've never had any problems with invoices or payments. They've helped us set up other services too like property maintenance and homecare, which has been integral in supporting us. Having them manage all the invoices and payments for us is so helpful. All we do is send the invoices through and they check-up to see if it's been paid, and check in with the providers for us. It's such a new thing for us to have to do, and having one less task to have to worry about is fantastic. Its such a relief for our family.

Response from Arliam Allied Health

Hi Purple Sparkles Thank you for getting in touch and for your kind words, it is wonderful to hear about your positive experience and that MOIRA has been able to add some additional colour to your life. MOIRA understand that the NDIS transition is a potentially challenging time and its a pleasure to hear that the MOIRA Plan Management team have been able to ease your worries and assist you and your family.

Not Happy Jan · 21 August 2018
1.0 Verified review

Moira is the most ineffective Plan Management agency around. As a Registered Service Provider, we have waited for well over 65 days to have invoices paid and this is a common occurrence. As a small provider, we are almost at the point of refusing new clients who want to use Moira PM as their FI because we can't keep the cash flow going while Moira holds up paying invoices.

Response from Arliam Allied Health

Hello Jan Thank you for getting in touch and your feedback. We can understand the frustration you may have experienced as a result of unpaid invoices however it is important to note that MOIRA do need hold any of the funds associated with an NDIS plan. Our plan management team make claims on behalf of NDIA participants via the NDIS portal once we have received an authorised invoice. There are a number of common reasons preventing MOIRA from claiming money from the NDIA and paying invoices. Reasons may include: – The invoice date falling outside of NDIS plan dates – The invoice does not provide the necessary information required to have it processed – Your plan differs to what the NDIA has in its computer system – A participants funding has been exhausted for the applicable support area – The invoice does not relate to a support area within the NDISA plan – MOIRA is not the FI for the particular support area MOIRA have a dedicated customer relationship officer ready to assist with any further queries regarding our Plan Management service. Please let us know if you would like to receive a phone call to discuss the matter further. You can also contact MOIRA via: hello@moira.org.au [phone hidden]

Mazza · 16 August 2018
5.0 Verified review

The plan management team have been great. Communication by email has always been easy and invoices paid on time.

Response from Arliam Allied Health

Hello Mazza Thanks for taking the time to share your review. It is great to hear that MOIRA Plan Management is supporting your NDIS plan and delivering great results.

MANNYCRIPPS · 13 July 2018
1.0 Verified review

Started 2018 with MOIRA Fin. Management: OMG! Took 9 emails + 7 calls to set up originally! Given conflicting advice - often. Very confusing. Very slow to pay, takes me many calls + emails to encourage MOIRA staff to pay an invoice. So confusing. So complicated.

Response from Arliam Allied Health

Thank you for getting in touch, we appreciate your feedback. Regarding payment delays, It is important to note that MOIRA does not hold the funds of any NDIS plan. Funds must be processed and claimed from the NDIA against the support area where the good/s and service/s have been included in the plan. We can understand the frustration you may have experienced as a result of unpaid invoices however there are a number of common reasons preventing MOIRA from claiming money from the NDIA and paying invoices on your behalf. Reasons may include: – The invoice date falling outside of your plan dates; – The invoice does not provide the necessary information required to have it processed. Your service provider will be contacted in this instance; – Your plan differs to what the NDIA has in its computer system; – Your funding has been exhausted for the applicable support area; – The invoice does not relate to a support area in your plan; – MOIRA is not the FI for the particular support area; MOIRA will always communicate with you in the event of a claim being unsuccessful. MOIRA have a dedicated customer relationship officer ready to assist with any further queries regarding our Plan Management service. Please let us know if you would like to receive a phone call to discuss the matter further. You can also contact MOIRA via: hello@moira.org.au [phone hidden]

rayman · 1 June 2018
1.0 Verified review

Feeling disgusted with the service or lack of from the PMP department. Took forever to send the contract form out. Then refused contract as there “wasn’t money in the NDIS budget”. Contract signed end of April. No communication after evidence there was. Invoices sent for payment 2x but nothing paid. Yesterday nothing still had been paid out of the budget. Today checking on the budget for a new plan manager since moira doesn’t seem to be managing this plan. It seems Moira is taking money out today their set up fee & 4 months worth of account fees. How they have the audacity to take four months of fees when they only got a signed contract end of April I have no idea.

Response from Arliam Allied Health

Hello Rayman Thank you for taking the time to share your experience with MOIRA. MOIRA value participants feedback and how we can improve our services. We would appreciate the opportunity to gain a further understanding of the issues raised. MOIRA have a dedicated customer relationship officer ready to assist with any further queries regarding our Plan Management service. Please let us know if you would like to receive a phone call to discuss the matter further. You can also contact MOIRA via: hello@moira.org.au [phone hidden]

JossBec · 14 April 2018
1.0 Verified review

Insensitive, incompetent, unresponsive, useless. Cannot think of a good thing to say regarding this service.

Response from Arliam Allied Health

Helllo JossBec Thank you for taking the time to share your experience with MOIRA. Here at MOIRA we value all feedback and how we can improve our services. We would appreciate the opportunity to gain a further understanding of your feedback and we kindly ask you to contact our pmp customer relations officer on either pmp@moira.org.au or 8552-2222.

Jeanet · 1 April 2018
5.0 Verified review

Updated Review Extremely prompt with the invoices refund. First Review - 5 star rating October 23, 2017 I think they're a very good company. They're very reliable and very thorough. They're very accommodating and make things easy.

Response from Arliam Allied Health

Hello Jeanet Thank you for the kind words. It is always wonderful to hear such a positive experience from those we support. Across our wide range of services, we always respond with experience, flexibility and care.

Phillip Chalker · 1 April 2018
2.0 Verified review

I Find the staff at this organisation very Helpful when NDIS mucked up with my funds for my seeing eye dog they did there best to resolve the issue with the help of my Support coordinator. Both me and my wife is using this organisation.

Response from Arliam Allied Health

Hello Phillip Thanks for taking the time to provide a review and some feedback. Its great to hear that MOIRA have been able to assist your NDIS transition. We look forward to continue working with yourself and your wife. If you ever have a question please don’t hesitate to contact us at hello@moira.org.au.

MoretheMerrier · 6 March 2018
4.0 Verified review

We have been happy with MOIRA and how they have helped us and our son with an intellectual disability. We are nervous about how things will change with NDIS.

Response from Arliam Allied Health

Thanks for taking the time to share your experience with MOIRA. We are delighted to hear that we have been delivering great results and making a positive difference in your family’s life. MOIRA understand that the NDIS transition is a potentially challenging time for families and are here to help. We have been actively involved with the NDIS since trails began in 2013 and developed a wealth of knowledge and experience. If you have any particular questions or concerns please feel free to get in touch on [phone hidden] or visit www.moira.org.au/ndis for more information.

cathydal · 23 February 2018
1.0 Verified review

I am incredibly disappointed with Moira as a Financial Intermediary for the NDIS. I had a terrible yr for my 1st plan. Payments to my services were always overdue. I had to cease service with 1 provider as they were not paid. Whilst they might be very good in other areas, as far as just financial assistance they have bitten off more than they can chew. Very unhappy at the levels of stress they caused me in my first plan. BEWARE

Response from Arliam Allied Health

Hello Cathydal Firstly, thank you for getting in touch, we appreciate your feedback. In regards to the issues raised it is important to note that MOIRA does not hold the funds of any NDIS plan. Funds must be processed and claimed from the NDIA against the support area where the good/s and service/s have been included in the plan. Some of the more common reasons preventing MOIRA from claiming money from the NDIA and paying invoices on your behalf may include: - The invoice date falling outside of your plan dates; - Your plan differs to what the NDIA has in its computer system; - Your funding has been exhausted for the applicable support area; - The invoice does not relate to a support area in your plan; - MOIRA is not the FI for the particular support area; - MOIRA has not received the required information as detailed in our sign up (induction) process. MOIRA will always communicate with you in the event of a claim being unsuccessful. MOIRA have a dedicated customer relationship officer ready to assist with any further queries regarding our Plan Management service. Please let us know if you would like to receive a phone call to discuss the matter further. You can also contact MOIRA via: hello@moira.org.au [phone hidden]

Batlady1 · 21 November 2017
1.0 Verified review

We signed a service agreement with MOIRA when our first NDIS plan was approved for financial intermediary unfortunately the organization was unprofessional. They weren't paying our services providers potentially risking cutting our sons services. Eventually we had to contact Victorian Disability Commission which helped for a while but they still couldn't sort things out. We are now with a new organization. Would not recommend Moira to anyone.

Response from Arliam Allied Health

Thank you for getting in touch and for your feedback regarding MOIRA's PMP / Financial Intermediary service. We welcome all feedback as we work towards creating the most beneficial service possible for the participants we support. We can understand the frustration you may have experienced as a result of unpaid invoices however there are a number of common reasons preventing MOIRA from claiming money from the NDIA and paying invoices on your behalf. Reasons may include: - The invoice date falling outside of your plan dates; - The invoice does not provide the necessary information required to have it processed. Your service provider will be contacted in this instance; - Your plan differs to what the NDIA has in its computer system; - Your funding has been exhausted for the applicable support area; - The invoice does not relate to a support area in your plan; - MOIRA is not the FI for the particular support area; In your particular instance the issue was unfortunately beyond MOIRA's control however we understand your decision to seek an alternative provider. Clear and accurate communication is a constant priority at MOIRA and we will continue to improve as the NDIS roll out continues. If you would like to discuss the issue further the MOIRA PMP team is available to contact with any questions via phone [phone hidden] or email pmp@moira.org.au.

Royda · 13 September 2017
4.0 Verified review

Using Moira for about 3 years with NDIS plan and they've been great. I've had no major issues. They've been very informative and let me review payments and confirm that I'm happy to pay before they go ahead with anything. Their customer service was incredible - they've answered any enquiries I've had and it was quick to get started with them.

Response from Arliam Allied Health

Hello Royda, Thanks for taking the time to share your review. We are delighted to hear that our plan management service is delivering great results and appreciate such positive feedback. MOIRA’s goal is to help make participants NDIS transition as easy as possible and it is great to hear that your experience has been so positive.

Winston · 28 August 2017
1.0 Verified review

I'm a support coordinator for NDIS participants - I'm in contact with MOIRA because participants use them. Most people have used Moira because they were initially using them to manage their ISPs and MOIRA was fantastic managing that. The transition to the NDIS has been difficult. There have been unpaid bills which has meant some people are worried about losing services. ISPs were more flexible and the NDIS packages are more rigid which isn't easy to navigate. Getting answers from MOIRA is much better when a key contact is given. When one hasn't been provided, it's been difficult to get answers.

Response from Arliam Allied Health

Hello Winston. Firstly, thank you for getting in touch, we appreciate your feedback and look forward to working with you as the National Disability Insurance Scheme transition continues. In regards to the issues raised, we acknowledge it has been difficult as participants make the journey from the established ISP environment into the evolving and dynamic world of the NDIS. MOIRA has invested in technology and people to meet participant’s requirements and to claim and pay their invoices as per NDIS guidelines. We have dedicated teams focusing on different aspects of the plan management service. This shared responsibility sometimes means a single key contact is not possible but ensures that we have specialists available within each area of NDIS funding. Clear and accurate communication is a constant priority at MOIRA and we will continue to improve as the NDIS roll out continues. The MOIRA PMP team is available to contact with any questions via phone [phone hidden] or email pmp@moira.org.au.

JamesA · 11 October 2016
5.0 Verified review

We are a provider who support many children and young people who have a disability, some of whom use MOIRA for their Plan Management Services. We find MOIRA easy to work with to support families, they have fantastic communication both with us and the families we support, chase up invoices, will contact us if they have queries, and pay invoices within a short timeframe. The staff at MOIRA are always friendly, personable, easy to speak with, and the interests of the people they support are the core focus of their work.

Response from Arliam Allied Health

Thank you for positive feedback James. It’s always great to hear that we can be of assistance. You are correct, our focus is centred on the interests of the individuals we support and we work closely with service providers to ensure a seamless experience.

Bill Holmer · 3 October 2016
4.0 Verified review

I'm a guardian for 2 individuals. I've found Moira to be exceptional, I've found them very easy to talk to, and I highly recommend using them. They check if people are being charged under the right NDIS rates and will check the funding the individuals have. I think they should have more power to investigate and ensure services have been carried out and people aren't being exploited - there needs to be more Moira's!

Response from Arliam Allied Health

Thank you for the kind words Bill, always a pleasure to hear from you.

Joyce · 9 September 2016
5.0 Verified review

I advocate for my grandson who is 19y.o. and has autism, an Intellectual Disability and is non verbal - he's a participant of the NDIA. When the NDIA put together his plan, we decided to have financial intermediary/plan management. Being new to all this, we didn't know who to choose - I had a friend who had used them and she recommended them. I don't use any accounting software and the process Moira has works well for me. I've found them very approachable - we haven't had any problems, but if I did, I would feel comfortable ringing. They also don't hesitate to contact me - I was late in signing off payments on one occasion and they contacted me to remind me. Having them around takes a lot stress of us, particularly when service providers are sending through lots of invoices.

Response from Arliam Allied Health

Hi Joyce Always wonderful to hear from you Joyce and thank you for the kind words. We certainly aim to relieve the stress of invoicing and are happy to hear we have been able to help.

Anonymous2 · 23 August 2016
5.0 Verified review

I use Moira plan management and they've been wonderful if i've ever had a problem, I can give them a call. They are very approachable and friendly. There have been times when I've not been sure what's happened with the portal and they've had a look and fixed it for me. I wouldn't ever hesitate to call them if I needed anything.

Response from Arliam Allied Health

Thank you for taking the time to comment. It is always great to hear that we can help. At MOIRA we aim to give you confidence that invoices are processed efficiently and paid on time. If you ever have a question don’t hesitate to contact us at hello@moira.org.au.

Sharon · 23 August 2016
5.0 Verified review

I run a small supported art studio and some of the people I work with use Moira as their financial Intermediary service. I create the invoice for the client and email it off to the client and Moira and once approved, Moira pay me. They’ve been terrific and the process runs smoothly. They’re very approachable and have good communication and have supported me with information to help navigate the NDIA – for example they’ve helped me find the right pricing and codes appropriate to what I’m doing. I’d recommend them to others.

Response from Arliam Allied Health

Hi Sharon, Great to hear from you and really good to hear we met your expectations. Making the entire invoicing and payment process as smooth as possible is a big focus for MOIRA. It’s wonderful to hear we have been able to assist with proper invoicing and client payments, letting you concentrate on your important work at the art studio. Keep up the great work! Don’t hesitate to get in touch at hello@moira.org.au if you need any help.

Contact Information

Phone

Email

alliedhealth@moira.org.au

Website

moira.org.au/arliam

Service Areas

Australian Capital Territory, New South Wales, Northern Territory, Queensland, South Australia, Tasmania, Victoria, Western Australia

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Provider Details

ABN
22 729 829 472
Organisation type
Company
NDIS registration
Registered
Early childhood
Registered
Accreditation
Accredited

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