OnSide

I would like to thank Sheree Hogan from Onside for completing my review earlier this year. Sheree definitely made me feel at ease whilst the process was successfully undertaken. She has always been highly professional in the manner in which she communicates with me as she goes about putting my review in place. Sheree is only a “phone call” away at all times if I need to talk about my plan or anything else I may need assistance or require guidance from. Thank you so much Sheree…..

I cannot speak highly enough about Shaunee Baker our sons co ordinator. She has gone over and above to support our son with all his needs.Shaunee has kept us ( the family)included and informed at all times. Shaunee is always willing and available to discuss and find solutions to any problem or situation that arises.It Is difficult to put into words what a positive impact Shaunee has had on our son and our lives. We are very grateful to have Shaunee to help umy son and our family with our situation. .

I have found working with Jessica from OnSide to be a pleasure, and nothing is a challenge. Service is with a smile and comes with understanding, empathy and plenty of support. Thank you for continually being the best!

Super happy with the level of care we receive as a family from Onside. From the very start Jessica has been caring, respectful, informative and helpful. If I have any concerns or questions Jessica has always been a phone call away to help with everything and anything. Our plan review process is made so much easier, and smoother knowing we are so well supported. I highly recommend Onside to any one who is under ndis. M x

Fleur has supported me in the management of my Mum’s NDIS plans for more than two years now and I couldn’t recommend her more highly. She is always very responsive and genuinely cares about what she does. Invaluable in helping me with what can be complicated tasks at times. No hesitation in recommending Fleur and OnSide.

Although relatively new with OnSide, our experience has been first-class from the first phone call. We have been working with Sheree, who is an absolute delight. She is patient, listens and is very understanding of the needs of my niece. Her follow up and suggestions for moving forward are encouraging and most helpful. I can't speak highly enough of the service that has been provided to date.

Sheree is an excellent coordinator and we thank her for professionalism, hard work and efforts in supporting our daughter.

The team at Onside have been really helpful and attentive. The new support coordinator who is working with us is professional and proactive. The handover between previous coordinators has always been efficient and hassle-free (not always the case with other care providers). Issues, when they arise, are clearly communicated and quickly and efficiently dealt with. They always try to accommodate our wishes in the final outcome. I am really happy with their service and would recommend Onside to other NDIS clients.

Thank you to OnSide and especially our support coordinator Natasha, who saved me from despair after our previous coordinators had mismanaged my brother’s NDIS supports and funding and we were feeling desperate. OnSide got to work even before a new Plan could be approved and they could be appointed as a service provider and turned things around for us. Natasha has continued to work effectively, efficiently, professionally and confidentially; always keeping to task and keeping her cool. She has always been available when needed, while knowing the value and purpose of everyone in the team. Natasha is understanding and supportive while at the same time honest, frank and task-oriented. OnSide administration has similarly always been caring and efficient. I speak from my own background as a doctor (GP), extensive experience as a patient and as a carer/enduring power of attorney for my younger brother with a chronic, deteriorating and eventually fatal neurological condition requiring NDIS services.

I have found Shaunee Baker to be very professional, dedicated, knows her position extremely well and will go above and beyond to help me with anything to do with my son Jacob. He is quite complex with his need and I work alongside Shaunee to get the best possible outcomes for him. A very lovely, kind, caring lady, so much experience and knowledge and would recommend her for outstanding work.

I am a carer for an NDIS participant. Fleur has been absolutely amazing at managing his needs and assisting me with supporting him. Always answers questions, always advocates for the best interest of the participant and has always supported me in any situation I have needed help in. I highly recommend Onside and have had nothing but a positive experience with them.

I am the full time carer for my husband Michael. His Support Coordinator is Fleur Redshaw. Fleur has been amazing, walking us through what was to me the minefield of NDIS. We would have floundered, and probably missed out on several services we not only need but are entitled to, without her guidance. She is knowledgeable, engaged and approachable. She always responds promptly to any questions or requests, and makes us feel she is actually invested in as well as interested in us, as people, and our needs.

It has been a pleasure to work with Fleur at Onside. She has been exceptionally helpful and professional in a her dealings. She is great at following through and getting results and I love that quality. Her support and assistance has been invaluable.

My son’s Support Coordinator is Shaunee Baker, and I cannot express how happy we are with her service. She is professional, approachable, reliable, and always friendly and kind. Nothing is too much to ask, and her response is prompt. She follows through with what she says she’ll do, and offers alternatives if the request isn’t possible. I cannot recommend her any more highly.

Shaunee is the most experienced and knowledgeable person I’ve had the privilege of working with

Eden says: The customer service team at Onside is very personable. I feel very supported with the support they provide for my son and myself. All the staff are fantastic. They make us feel like we are important. I have complaints or concerns with the service provided.

OnSide have been brilliant - already connected with my son by phone and done referrals for OT and physiotherapist - which will all be done as soon as they can get into his facility when restrictions are lifted.

The team at Onside have been really helpful and attentive. The support coordinator who is working with us is professional and kind. If they say they are going to perform at task they action it that day and get to me in a prompt manner. I appreciate their professionalism and the time frame they work in. I am really happy with their service and would recommend Onside

I have recently been guided through the process of setting up my clients NDIS support plan and helping my clients engage with a support worker. The staff at Onside have been an absolute blessing for both of us. My client is new to the NDIS with this being her first experience with accessing her funding. The expertise and people skills by the staff at Onside during this daunting process have been more than incredible. Thank you for the support and guidance to ensure the best outcomes.

We recently we received the first NDIS package for my sister. Prior to that I was totally independent and looked after my sister myself. It took me a long time to ask for help. Once connecting with Onside everything changed for the better. They made it easy for me to ask for help. Their suggestion to find services have been amazing. I like everything about Onside. There isn't anything I would change – They are the best!

Onside are very professional and worked everything out to get the best value out of the NDIS funding for my sons. I am very happy with the service as they inform me first of what is happening and keep me notified at all time. They are very competent in the services they provide. They have arranged the all the necessary services for my boys and I can sleep well at night now knowing they are being looked after.

I would like to compliment Onside for their professionalism. I was on the phone with them yesterday for over an hour and we had a lovely chat. They to the time to thoroughly explain everything to at a nice easy pace (as there was a lot of info to take in). I could feel their kind and genuine nature through the phone and it was very reassuring for me to know that my father (and our family) will get the best service possible. I really look forward to working with Onside and seeing what we can achieve. Thank You :)

I am writing to thank Onside, in particular my support person for looking after myself and my needs. My support person has at all times been very professional, right from when she took me in as a client. She has been exceptional in drawing up my plan. She always takes the time for managing the endless questions I ask. She is always prompt, efficient and comforting and I look forward to her being my support worker.

I had the privilege to meet with Onside for advice regarding planning for the first NDIS meeting for my son. They were so knowledgeable about NDIS, how to start going about planning, how to set goals to enable maximum funding rather than minimal, how to word things in a more holistic way rather than looking at things with tunnel vision. They were able to put my mind at ease and explain things in a very easy to understand, layman way. They helped me to set broad goals for my son. They gave up some of their time to attend the NDIS meeting which made me feel a lot more confident. They offered advice during the meeting which helped clarify certain issues. I would highly recommend using Onside from pre-planning all the way through. I am so glad that Onside was recommended to me and I know their help will make my life a lot easier and less stressful going forward

They are friendly and very good at a job. They just know what do. Also very quick.

It's so long since I've heard from them. I get the impression that it's up to me to get in contact and if not "bye bye, good luck"

For what I need so far they've managed to do what I've needed. They've been helpful.

So far they've been good. They come out to the house and explain everything properly before you commit to anything. They have helped get me some services and other things that I need. The cleaning service I'm using isn't great, I don't like the person who comes out. Last I heard they were working on getting a ramp, but I haven't anything.

I am satisfied with all my dealings with them so far. I am kept well informed and I trust them.

They're not very pro-active. I have to prompt them to do stuff, rather than them coming back with information, I'm chasing them up. Might as well do it myself.

They have helped with nothing I would have been better off being my own plan manager.

Very responsive and they worked really well and tried really hard. They're always able to be contacted. I had been using other services and they have liaised well with them – they've fit in well. I've had no problems.

They have a great understanding of the NDIS process. If I contact them with any requests they willing help and they are always available and get back to me.

They communicate on a regular basis and are prompt in returning calls and emails.

They've been doing a job, I haven't had any problems with them, they're easy to talk to.

They're very quick to respond and have helped me find providers. They seem to have a lot of knowledge.

They've been alright to me but I don't have anything to compare it to. They matched with what I needed and my financial criteria. We all still learning about the NDIS system.

I have recommended OnSide to a couple of people already. I like the staff I have, I've had two coordinators and both were friendly and approachable.

They've initiated things and done more in 2 weeks than what my previously coordinator did in 12months.

Absolutely the worst support ever! We have been with Onside just over a year. In that time we have had 7 support coordinators who all left this provider abruptly. All of them seemed very proficient at their job, but none of them stayed long enough to have any kind of cohesive plan for my son. Only one of them told us he was leaving. The rest we found out when our emails went unanswered and I eventually phoned. Even the seventh one is only staying short term until they find a replacement which will make it 8 support coordinators. Onside talks the talk, but doesn’t walk the walk. There is something seriously wrong with this place as they can’t seem to hold onto staff for any longer than three months, often much sooner than that. We are on a waiting list for another provider.

Onside have been professional, reliable and timely in their services. They provide a client and family centred focus and are a pleasure to deal with.

OnSide has always gone above and beyond to make sure services can be provided and obtained even with short time frames. They have been very helpful and I would recommend the service purely for the prompt and efficient action to requests.

The team at Onside are second to none. They made our NDIS transition so easy with their understanding, kindness and respect. They are always helpful , contactable and nothing has ever been a problem however large or small. They have found us fantastic contacts and have always followed up to make sure we have been happy with the services. We cannot recommend highly enough !

My support coordinator is very committed to her job. I find really easy to talk to if any issues come up and generally. I find it extremely difficult to complete things like this but wanted to make sure that she is acknowledged for her hard work. She has made the NDIS easy to navigate and I have benefited greatly from her experience and knowledge. We have built a strong rapport and I trust her which is something I don't do easily. She has assisted me to set and achieve goals and I feel that since meeting her I feel more positive and less anxious.

This company is super supportive. It has an amazing team!

I have been so impressed with our co-ordinator. He has made our lives so much easier as a result of his professionalism and genuine care. I can highly recommend this company.

My support coordinator has been very helpful and is very responsive. He always shows a great attitude, always happy and very attentive. Thank you onside.

Onside was fantastic. Very prompt with getting onto things and following up services. They linked us with extremely suitable people. Support coordination does seem to be a very expensive service though..!

Everything is good at the moment I like it this way I hope it stays that way my family are happy with all of this thanks a lot👍👍

I run a building and maintenance business called NDIBUILD and have worked in the NDIS space for 12 months, working alongside Onside for 6 months. I've found them to be great listeners. highly professional, empathetic, and trustworthy. I commend their ability to stay in regular communication, which is really, really helpful in this space. In the NDIS world, there's a lot of uncertainty in how the system works, and from a provider perspective, there's a great deal of clarity and reliability with how Onside do things. The clients I deal with are also always very impressed with Onside. When they give you a price or explain what someone can get out of their plan, it's always accurate. They know exactly how to see plans through.

I'm a client of Onside Support Coordination. They're great. I email them or phone them – they always get back to me within a day and sometimes even within an hour. They solve the problem no matter what is always; they go above and beyond, nothing is too much. They're super friendly. I only changed to them last year; before that, I wasn't getting good supported coordination. But since I went to Onside, my whole living dynamic has changed for the better. I'd highly recommend them.

I was impressed with OnSide’s website and service philosophy, so I approached them about support coordination. Perhaps it was because it was over Christmas and New Year but it was hard to get responses and I had to follow up repeatedly. When I got my NDIS plan OnSide staff didn’t sound overly enthusiastic about taking on the support coordination for it - perhaps they wanted a plan with higher funding. There were a few delays and my first meeting with a support coordinator was cancelled and rescheduled for much later, due to limited availability. Overall this didn’t suit me and I have chosen a different provider who was available, enthusiastic and knowledgeable enough, but perhaps not with the same in depth knowledge of scheme design and inception.

So far so good. They've been really supportive in helping me find the right people to set up my NDIS plan. They've been good at communicating and making things happen. They're really easy to talk to – very polite. Looking forward to the next meeting as we're doing some review planning at the moment. I would like a little more communication while things are happening just to keep me up to date.

Onside were guest speakers at a meeting we held and gave us really useful and practical advice to preparing for our NDIS planning meetings and explaining the process. Their years of experience in the working with the NDIS was very beneficial and I would highly recommend them to friends.

The guys at OnSide made our NDIS experience easy. They held our hands the entire way through from meeting our family, understanding our needs and knowing how to communicate them within the NDIS framework. They produced a plan for us, joined us at the planning meeting and literally handed over the recommended plan to make it easy for the planner. The OnSide staff we deal with have oodles of NDIS experience (more than the planners), they are a professional team with intimate knowledge of the nuances of the system. They check in with us regularly and have already provided invaluable advice I could not have gotten anywhere else. We’re still waiting for the support co-ordination to commence (yet to receive our plan), but we have requested OnSide do the support co-ordination for us as well. No out of pocket charges, can’t complain! I couldn’t recommend OnSide highly enough, they have created a gold class NDIS experience!

OnSide currently support our employees at GDP Industries with their NDIS plans. I am very happy with the way that they handle themselves and help our employees to work out their plans.They are very professional but also very relaxed, which is important for our employees. Nothing seems to be too much to handle for them, which is a great thing. It is a new partnership and so far we're happy with their service and what they are providing for our employees. At the moment we can't see any way they could improve their service but maybe in a year down the track we will have some suggestions for them. So far it's been a very successful partnership so we hope it continues.

Give a Care partners with OnSide from time to time for Support Coordination. Working with them is always smooth and professional.