Mind Australia

Offering Support Work in Victoria for NDIS participants.

4.3 (8 reviews) ABN 22 005 063 589

NDIS Registered 1 service Serves Victoria 1 location

Connect with Provider Website

About Mind Australia

Burnley, Victoria

Mind Australia is one of the country’s leading community-managed specialist mental health service providers. We support people experiencing mental health and wellbeing concerns to find help, hope and purpose in their lives. We provide individualised, evidence-based and recovery focussed support to more than 11,000 people experiencing mental health and wellbeing concerns in Australia every year. We partner with health, community, and government organisations to provide holistic support and a safe environment for people experiencing mental health and wellbeing concerns to live in the community.

We have been providing mental health and wellbeing support to people, and their families, friends and carers, for more than 45 years.

Support at a glance

Delivery options

Group · Online service · Telehealth · We come to you · You come to us

Age groups

17-21 yrs, 22-59 yrs, 60+ yrs

Languages

English

Service area

Victoria

Services (1)

Supports listed by Mind Australia, including where and how each service is delivered.

Support Work

At Mind, we recognise that caring for someone with mental health issues can be stressful, and that sometimes you need support yourself. We offer a range of supports, including counselling and peer support, respite, recreation days, carer education, an ...

Victoria View all 17 regions Hide regions

Victoria — Ballarat, Bendigo, Geelong, Hume, Latrobe - Gippsland, Melbourne - Inner, Melbourne - Inner East, Melbourne - Inner South, Melbourne - North East, Melbourne - North West, Melbourne - Outer East, Melbourne - South East, Melbourne - West, Mornington Peninsula, North West, Shepparton, Warrnambool And South West

You come to usWe come to youTelehealthOnline serviceGroup

17-21 yrs22-59 yrs60+ yrs

English

More Support Work providers in Victoria

Location

Mind Australia

Botanicca Business Park, Building 8, Level 3/584 Swan St, Burnley VIC 3121

Reviews (8)

4.3

8 reviews

Katie · 23 February 2017

5.0 Verified review

Thank you Mind, two years ago I could not leave my house not even to get mail out of the letterbox. After the support that I got from my worker I am finally getting there.Yesterday I went to the supermarket on my own for the first time in more years than I would like to admit. Thank you again to my support worker for showing me that I can control my mental illness not my mental illness control me.

Karen2 · 7 February 2017

5.0 Verified review

Mind was great not only did they look after my mental illness they helped with my physical health which has made my mental health easier to manage.

James · 7 February 2017

5.0 Verified review

I used Mind for four years after many not so good experiences with other services. I was empowered to address my recovery which has set the foundation for becoming a member of the community after many year of isolation. Even though it took a long time my worker was happy to work at my pace. I highly recommend Mind as a client centered service provider.

Response from Mind Australia

Thanks for your review and feedback. Mind’s purpose is to help people to gain better mental health, and improve the quality of their lives. In fulfilling this purpose, we are firmly committed to being customer focused in everything we do. Mind has a thorough and robust recruitment process to ensure we hire great people to work in our client and carer support roles. When recruiting new staff we ensure that they have a high service standard and through our staff development and training we maintain that focus. We look for relevant experience, tertiary qualifications and other key criteria to ensure staff are skilled to provide our clients and carers with the highest standard of care. This spans across all of our service offerings including those in residential settings. At Mind we are committed to ensuring that your experience with us is positive. Please feel free to contact our Carer Helpline on [phone hidden] and we would be happy to assist you in obtaining the services you need.

Vivienne · 6 December 2016

4.0 Verified review

They mostly try to be carer and family inclusive and have staff training sessions which focus on this aspect of care. Would like to see family and carer inclusive be a way that every Mind site operates.

JaneCarer · 24 November 2016

5.0 Verified review

I think they’re great, they are really trying to provide much better sup‐port to carers. Previously, carers were excluded and judges by the system. It’s so good to see Mind wanting carers involved and wanting to do better things with carers and consumers. They’ve persisted with supporting and listening and enhancing their approach to services at a senior level. With the NDIS coming, they are having strategy meetings with consumers, carers, and Mind staff to make sure their services are well developed. I’ve also seen them make changes whenever needed.

Sparky · 24 November 2016

4.0 Verified review

I’ve found them very helpful, they listened to me and took on board what i said, gave me good resources and reminded me to look after myself. They helped me find other supports for my kids so I could have time to look after myself. They were also really open to suggestions on how they could improve. They listen to carers more, they have carer panels and are teaching staff to be more carer aware, not just aware of the clients, because the carer is with them all the time. I’ve even been invited to speak on a panel to help new workers hear more about the carer journey.

Caroline · 18 November 2016

3.0 Verified review

I’ve used their services as a consumer and carer. Some of the staff are very caring, others are young and inexperienced and straight out of university (without mental health qualifications). I would suggest that staff in residential settings in particular need to be experienced in mental health and to have a diploma in mental health as a minimum. Having mature staff (in years)as well. Sometimes it feels that there is a lot of administration,however in the last four years as a carer, Mind are becoming more responsive and are improving a lot in staffing. As a consumer, not so much.

Chandy · 20 July 2016

3.0 Verified review

I’m a carer for my son and I get help from Mind. They look after me as a carer, they provided art classes,writing for just carers. We connected well and could express ourselves with support. This has unfortunately been cut now which is disappointing.

Show all 8 reviews Show fewer reviews

Contact Information

Phone

mindconnect@mindaustralia.org.au

Website

mindaustralia.org.au

Service Areas

Victoria

Follow Mind Australia

Provider Details

ABN: 22 005 063 589
NDIS registration: Registered

Are you the owner?

Claim this business