Melba Support Services

Offering Support Work in Victoria for NDIS participants.

4.2 (9 reviews)

NDIS Registered 1 service Serves Victoria 1 location

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About Melba Support Services

Lilydale, Victoria

Melba makes a difference by empowering people with a disability to live the life they want. For nearly 50 years we have been supporting people to dream big, be happy and do what they choose and value. At Melba we open up a world of opportunities and make things happen for people to live life – proudly, joyously, creatively, adventurously – the way they want. Melba. Living life! For details about all our services, visit www.melbasupport.com.au

Support at a glance

Languages

English

Service area

Victoria

Services (1)

Supports listed by Melba Support Services, including where and how each service is delivered.

Support Work

Life is all about finding what makes you tick, and pursuing your dreams – the big ones and the little ones. The Individual Connections (ISA) team can provide you with one-to-one support so that you can exercise choice and control, and realise your drea...

Victoria — Melbourne - North East, Melbourne - Outer East

English

More Support Work providers in Victoria

Location

Melba Support Services

40 Melba Ave, Lilydale VIC 3140

melba@melbasupport.com.au

Reviews (9)

4.2

9 reviews

vilecrocodile · 30 September 2024

1.0 Verified review

All positive reviews for this awful company are fake. Management is incompetent and uncaring. They treat their clients as inconveniences to be shunted around, pushed into a one-size-fits-all category and given only the bare minimum of support. Their workers are also treated like garbage, with most of the experienced and dedicated carers Melba inherited from DHS having been forced out by their poor treatment. Now there's just a revolving door of transitional casual staff who do not know the clients well enough to be able to anticipate their needs and won't be staying long enough to learn. Pathetic.

Response from Melba Support Services

Thank you for taking the time to share your concerns. We genuinely value feedback, even when it’s difficult to hear, as it helps us to reflect and improve our services. We’re sorry that your experience with us did not meet your expectations, and we’d like to find out more details that will help us address the issues you have raised. At Melba, we are committed to providing person-centred care, where the unique needs of every person we support are respected and prioritised. While we strive to ensure consistent, high-quality support, we acknowledge that there are always areas where we can improve, and we are continuously working towards that goal. We take your comments seriously, and we actively seek and review feedback from people we support and employees alike to identify issues and concerns and ultimately, improve. If you are open to it, we would appreciate the opportunity to better understand your specific experiences. Please call us on [phone hidden] or email us at melba@melbasupport.com.au so we can get the information we need to address your concerns. If you would prefer, we can provide you with a link to an anonymous form to provide more details. Thank you again for taking the time to share your experience.

Mark · 16 November 2018

4.0 Verified review

Melba have 24hr oncall service which is good. Not many services have that. Someone always on the phone if I’ve ever needed them. Even at 2am the staff are pleasant and carry out their duties. They could improve by turning up on time more often. Everything else is good.

JessieJ · 1 June 2018

5.0 Verified review

I have a carer with Melba, they met with me to help get to know me so they could match me with the right person. The worker is wonderful – she's not so different from me which is great. She's about the same age so we can talk about things we have in common. When I was upset, I was able to call Melba and they listened to me. They're all really nice and understanding.

Gordon · 18 August 2017

5.0 Verified review

We are extremely happy with the support we have received both for our daughter and ourselves.

SelfFundedFamily · 8 June 2017

5.0 Verified review

As a self funded family, Melba give good support with employing workers and as a sounding board.

Veronica1 · 6 December 2016

3.0 Verified review

My son gets support from Melba, previously we had support More Care and would have 3 carers come on 3 different days. I was told Melba would do the same, hasn't done nearly as many things. I was told nothing would change with Melba, the Melba workers are writing things in the book, but they aren't. That annoys me. My son needs help to get motivated, that's why his there. He's not getting the care. I'm happy that carers are onsite to help him, but only 2 are really good. The others are just taking him to the shopping centre - this isn't community access. My son needs help to get motivated, that's why his there. He's not getting the care. He needs more support than that. In saying that, my son seems to be coming into his own - the units are beautiful and he's learning things all the time. Sometimes they give him carers who he doesn't relate to. They are looking for someone new for him now though. Since I've told them I'm not happy, I've been getting lots of phone calls.

Response from Melba Support Services

Melba always appreciates feedback and comments from people. Our aim is to always deliver great services to the people we support who have generously invited us into their lives. We want to hear from you and welcome your call. Don’t hesitate to contact us via phone, [phone hidden], or email melba@melbasupport.com.au

Alice · 29 November 2016

5.0 Verified review

I've been involved with Melba in 30 years, my son is a client. In the last 10-11 years they've been fantastic, with new management things have really improved. They listen, they involve me in my child's life. They listen to my concerns and my son is put first. They've been very accountable and inform me of any incidents. As a parent of a person with a disability that's the most important thing. My son has been quite unwell this year, and the support I got from Melba was fantastic - They were in constant contact with me. Can't complain! I can't speak highly enough of them. It's nice to know if I drop off the planet, he'll be well looked after and advocated for.

IshaScott · 3 May 2016

5.0 Verified review

Melba's rights and person centred approach is perfect for our values and for my son. The staff are responsive and caring. Melba genuinely respond to the needs of individuals and we appreciate that enormously. Their initiatives such as the Human Rights Road Show are inspiring.

cjh · 27 April 2016

5.0 Verified review

Melba is very committed to doing what is in the best interests of my son. They provide excellent care and the staff take the time to get to know him and us as a family. This enables them to provide excellent support to my 22 year old son.

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Contact Information

Phone

melba@melbasupport.com.au

Website

melbasupport.com.au

Service Areas

Victoria

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Provider Details

NDIS registration: Registered

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