Flourish Australia

I used this service for myself. They're great in using my correct pronouns, but aside from that have been pretty awful. My worker said they don't charge for transport which was false. They charged for appointments they make on the same day without notice that I couldn't attend. They overcharge for any appointments missed. They didn't let me know when my worker quit, and I had to find out from the new one weeks later. I definitely wouldn't recommend them and won't be using them in the future.

I'm a support coordinator and have been engaging with Flourish. They are working really hard to bring services out to Penrith where they are desperately needed. They are really good at navigating their way through plans and being creative about it. They try really hard and are really good people.

I found this service to be inconsistent & disorganised at best. Their support workers are lovely but may not show up when arranged & not notify the client. They also change the clients regular support worker with no notification to the client, or send someone else at a moments notice. To me, this shows they do not value rapport, which I considered extremely crucial especially for clients with mental illness. As such, I’ve found the entire service to be very unprofessional and very un-client centred.

I'm a professional in disability, and I think Flourish do a great job. Not just with support coordination but with the mental health side of things too. They’re hard workers, and really good at what they do. They communicate well with the participants I work with, as well as the providers. Really prompt customer service.