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ClubMates Travel

Offering Holidays and Travel in New South Wales, Queensland, Victoria for NDIS participants.

3.7 (6 reviews) Company ABN 22 604 086 599
NDIS Registered 1 service Serves New South Wales, Queensland, Victoria 1 location
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About ClubMates Travel

Carrum Downs, Victoria

At ClubMates Travel, we create inclusive and supportive travel experiences for individuals with physical and intellectual disabilities. As a registered NDIS provider, our mission is to provide adventures, getaways, and tours that not only meet the unique requirements of each traveller but also enrich their lives with joy, independence, and a sense of adventure. Hybrid Support Workers & Travel Guides Our Support Crew specialise in expertly navigating the unexpected aspects of travel, ensuring a seamless and enriching experience for individuals with disabilities.

Our in-depth knowledge and focused expertise in travel provide peace of mind and unique opportunities for adventure, social interaction, and personal growth, unmatched by individual support arrangements. Customised Travel Experiences: Our travel packages are meticulously planned to cater to the specific interests and needs of our clients. From peaceful retreats and exhilarating adventures to cultural explorations, we provide a broad spectrum of experiences.

Collaborating closely with participants, carers, and support coordinators, we craft trips that are safe, accessible, and memorable. Dedicated Support Throughout: With ClubMates, travelers receive comprehensive support from the planning phase to the completion of the trip, guaranteeing comfort, safety, and enjoyment. We handle all logistics, including transport, accommodations, and activities, focusing on accessibility and the individual support needs of each traveller.

Social & Community Participation: Our group tours are more than just explorations; they're opportunities for individuals to connect with peers who share similar interests and life experiences, encouraging lifelong friendships. How We Work with NDIS: NDIS Funding Utilisation: Our knowledgeable team guides participants and their families or plan managers on how to effectively use NDIS funding for our travel experiences. Whether it's part of your Core Supports for social and community participation or using Capacity Building budgets for increased independence, we help you navigate the funding process.

For Support Coordinators and Plan Managers: We work closely with NDIS support coordinators and plan managers, ensuring that the travel experiences we provide are perfectly aligned with the participant's plan. Our goal is to make the process straightforward and beneficial for everyone involved, promoting a seamless integration of travel into the participant's life.

Support at a glance

Delivery options

Group · You come to us

Age groups

17-21 yrs, 22-59 yrs, 60+ yrs

Languages

English

Service area

New South Wales, Queensland, Victoria

Services (1)

Supports listed by ClubMates Travel, including where and how each service is delivered.

Location

Melbourne Bus Depot

Unit 2/28 Concord Cres, Carrum Downs VIC 3201

info@clubmatestravel.com

Reviews (6)

3.7
6 reviews
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Ali83 · 14 November 2019
3.0 Verified review

I recently went on the Canberra flora and fauna trip this was my first supported trip with Club mates. I found my support worker on this trip was friendly and supportive the other support worker on this trip were friendly also, The trip was classed as a slow paced holiday however the way the tour leader ran it at times it felt like a fast pace trip, I also found her very hard to hear when giving communication while the bus was running. This also made changes to the days planned activities hard to deal with.

Tilly · 1 May 2018
5.0 Verified review

Fantastic Service

Jask · 25 August 2017
1.0 Verified review

I was looking forward to go overseas and explore. The worker who was looking after my booking assured me I would be able to do whatever I wanted as long as I wasn't in a dangerous situation. But as soon as the carer and I met all she did was yell. Yelling for arriving late to asking other airport staff for directions. I did not appreciate the tone of the carer's voice. When I brought it up with management they refused to acknowledge the problem. I wasted my allowance on a despicable service.

Response from ClubMates Travel

Jask, I am sorry that your experience was not acceptable and would be interested in to find the manager that was not helpful. If you would like to speak to me I would happily discuss this with you and then work a suitable outcome so it does not happen again. I appreciate feedback as this is the only way to develop our service, and ensure all our passengers have a fantastic holiday. Please don't hesitate to call me on [phone hidden] Thanks Peter

Shazza from Balarat · 22 August 2016
3.0 Verified review

Limited communication to clients about what was happening on/during day. Had to continually ask what was happening, only to get told I don't know. Was NOT given choices as to what was given to us for meals, staff all meals for us instead of giving us choices. DID NOT do everything that we paid for or what was advertised and had paid for.

Response from ClubMates Travel

Dear Shazza, We are very sorry to hear that you have not had a pleasant experience on your latest holiday with us and I would like to follow this up further with you. Can you please contact me on [phone hidden] so we can discuss your concerns.

Michael · 11 July 2016
5.0 Verified review

Our son has recently returned from a trip with ClubMates to Darwin & Kakadu. He had a marvellous time camping in this adventurous place. The capable staff dealt with vehicle mechanical problems, sight seeing, flights, meals at interesting places, money handling & all the while ensuring the holiday fun & safety of the participants. We would certainly recommend ClubMates to those looking for supported holidays.

Response from ClubMates Travel

Hi Michael, Thank you very much for your valued feedback. I have just finishing viewing the photos and DVD footage and it looked liked they had a wonderful time even with the mechanical problems! Everyone had a chance at cooking at the camp site and there is great footage of them all helping to pitch the tents and swimming. We will be posting the DVD and holiday picture out in about 2 weeks time so you can all enjoy the experience. Thanks

oliverkuchies · 22 June 2016
5.0 Verified review

I'm an outsourced professional working at Clubmates Travel and can vouch for their extremely high standard of work culture. Moreover; I've attended a tour with Clubmates Travel which was extremely well organised with the passengers cheering at the great careful service provided. Would recommend their services to anyone looking for supported travel!

Contact Information

Phone

Service Areas

New South Wales, Queensland, Victoria

Provider Details

ABN
22 604 086 599
Organisation type
Company
NDIS registration
Registered

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