Your Plan Manager

Offering Plan Management in Australian Capital Territory, New South Wales, Northern Territory for NDIS participants.

3.0 (2 reviews) Company ABN 68 603 270 613

NDIS Registered 1 service Serves 8 states 1 location

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About Your Plan Manager

Tweed Heads South, New South Wales

Your Unique Path, Our Personalised Support. At Your Plan Manager, we believe everyone deserves the opportunity to live a fulfilling and independent life, surrounded by supportive relationships. That’s why we offer personalised plan management solutions specifically tailored to the needs and goals of people with disability and their support teams. Our innovative approach and dedicated support will help you navigate your unique path, giving you the confidence and capability to achieve your dreams.

And most importantly, our commitment to human connection means you’ll never have to go it alone. So let us be your partner on the journey to enhanced capacity, independence, and meaningful connections. What We Offer: Lived Experience Expert Advice Fast Payments Complete Flexibility Creative Solutions Easy Sign Up Reach out today!

Support at a glance

Delivery options

Online service · You come to us

Age groups

All ages (0 to 60+)

Languages

Spanish, English

Service area

Australian Capital Territory, New South Wales, Northern Territory, Queensland, South Australia, Tasmania, Victoria, Western Australia

Services (1)

Supports listed by Your Plan Manager, including where and how each service is delivered.

Plan Management

Personalised solutions & dedicated human support, informed by lived experience.

Australian Capital Territory · New South Wales · Northern Territory · Queensland · South Australia · Tasmania · Victoria · Western Australia View all 88 regions Hide regions

Australian Capital Territory — Capital Territory

New South Wales — Capital Region, Central Coast, Central West, Coffs Harbour - Grafton, Far West And Orana, Hunter Valley Exc Newcastle, Illawarra, Mid North Coast, Murray, New England And North West, Newcastle And Lake Macquarie, Richmond - Tweed, Riverina, Southern Highlands And Shoalhaven, Sydney - Baulkham Hills And Hawkesbury, Sydney - Blacktown, Sydney - City And Inner South, Sydney - Eastern Suburbs, Sydney - Inner South West, Sydney - Inner West, Sydney - North Sydney And Hornsby, Sydney - Northern Beaches, Sydney - Outer South West, Sydney - Outer West And Blue Mountains, Sydney - Parramatta, Sydney - Ryde, Sydney - South West, Sydney - Sutherland

Northern Territory — Darwin, Northern Territory - Outback

Queensland — Brisbane - East, Brisbane - North, Brisbane - South, Brisbane - West, Brisbane Inner City, Cairns, Central Queensland, Darling Downs - Maranoa, Gold Coast, Ipswich, Logan - Beaudesert, Mackay - Isaac - Whitsunday, Moreton Bay - North, Moreton Bay - South, Queensland - Outback, Sunshine Coast, Toowoomba, Townsville, Wide Bay

South Australia — Adelaide - Central And Hills, Adelaide - North, Adelaide - South, Adelaide - West, Barossa - Yorke - Mid North, South Australia - Outback, South Australia - South East

Tasmania — Hobart, Launceston and North East, South East, West and North West

Victoria — Ballarat, Bendigo, Geelong, Hume, Latrobe - Gippsland, Melbourne - Inner, Melbourne - Inner East, Melbourne - Inner South, Melbourne - North East, Melbourne - North West, Melbourne - Outer East, Melbourne - South East, Melbourne - West, Mornington Peninsula, North West, Shepparton, Warrnambool And South West

Western Australia — Bunbury, Mandurah, Perth - Inner, Perth - North East, Perth - North West, Perth - South East, Perth - South West, Western Australia - Outback (North), Western Australia - Outback (South), Western Australia - Wheat Belt

Online serviceYou come to us

0-7 yrs8-16 yrs17-21 yrs22-59 yrs60+ yrs

Spanish, English

More Plan Management providers in Australian Capital Territory

Location

Your Plan Manager

9b/24-28 Corporation Cct, Tweed Heads South NSW 2486

plan@ypm.com.au

Reviews (2)

3.0

2 reviews

New to invoicing · 24 October 2023

1.0 Verified review

Be VERY careful when invoicing.I made two genuine errors in seperate invoices. I was told there were errors but both times they ignored any email requests for assistance to help me understand how/where I went wrong. No matter how many times I emailed seeking their assistance , I was not replied to. When I finally painstakingly found the errors and resubmitted , they did not acknowledge my resubmision and I was left hanging , waiting for payment. Very disappointing as a tiny little bit of help could have avoided this review. They knew I was new to this but be warned !! You WILL be totally on your own here. Not a pleasant nor welcoming start. Extremely nervous invoicing going forward and too afraid to ever ask for help again as I feel my payments will be held up again .

Response from Your Plan Manager

Hi New to invoicing, We're sorry to hear about your recent experience, and we understand your frustration. This is not the level of service we aim to provide. We appreciate your feedback and will take it as an opportunity to improve our support processes. Our team genuinely wants to assist clients, especially when there are issues with invoices. We apologise for the lack of timely responses and acknowledgment of your resubmission. Your concerns will be addressed internally with our Provider Services Team and Client Services Team. We are committed to continuous improvement, and we would like to investigate the issues you faced in more detail. If you're open to it, we encourage you to reach out directly to provide us with additional information about your experience. This will help us understand the situation better and make the necessary changes to ensure it doesn't happen again in the future. Thank you for bringing this to our attention. Warm Regards, Anna, Your Plan Manager.

Mysecretname · 22 July 2020

5.0 Verified review

If you are seeking true 1 on 1 customer service from a family owned and operated business, who have extensive (personal) experience in navigating the mine-field of Plan Management and Support Coordination with the NDIS then you cannot go wrong with YPM. I truly cannot praise them highly enough - real people answer your telephone calls promptly, staff are friendly, helpful and knowledgeable with fabulous work ethics who stop at nothing to get your issues resolved in a positive and stressless manner. It is a relief to know that your funds are being managed by responsible ‘people’, who understand your personal needs, who know the system, and who pay your service providers quickly too! Highly recommended by this very satisfied client.

Response from Your Plan Manager

Mysecretname, Thank you for such a lovely review, we are grateful to work with such amazing participants. Have a wonderful day! Tanya (founder)

Contact Information

Phone

plan@ypm.com.au

Website

ypm.com.au

Service Areas

Australian Capital Territory, New South Wales, Northern Territory, Queensland, South Australia, Tasmania, Victoria, Western Australia

Follow Your Plan Manager

Provider Details

ABN: 68 603 270 613
Organisation type: Company
NDIS registration: Registered

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