Yooralla

I’ve been with yooralla having had a terrible experience somewhere else. I have do employment with them. They’ve been fantastic. They’re nice, the staff and workers are laid back and they keep me at ease. That’s what I like about that place. They me sure I get looked after with my pay and that my well-being is taking care of.

We've fairly satisfied with Yooralla. The NDIS has made everything more complicated and I think Yooralla is feeling it the same as us. We've been with them for a number of years. The NDIS has made their services harder to deliver because of the administration. We've had some issues with accounts that came through from them. We're grateful for the services though. The dedication and commitment is beyond a monetary value and we don't think the staff get as much recognition as they should. They are part of our family and we feel supported by them. They are very committed to our daughter.

Yooralla is a good service. They help me plan out staff. They are friendly. I'd like to see more staff so we can do more outings.

I access community activities and programs like woodwork, hair & beauty and maths & language & cooking. Staff are helpful. They could improve by doing more activities with more staff support.

We were advised by a parent to switch over to Yooralla after a merger with a smaller organisation which was going bankrupt. The parents we spoke to thought Yooralla being so large would have many resources that would flow through to clients; this didn't occur. Changes to the service that we saw included putting 23 adults clients into 3 small rooms, 2 with wheelchairs, which I felt was inappropriate. Staff were excellent, but had limitations with what they could do. When we eventually left we were asked to pay for time that our son had not been in attendance - very disappointing.