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My Plan Manager

Offering Plan Management in Australian Capital Territory, New South Wales, Northern Territory for NDIS participants.

4.3 (118 reviews) Company ABN 52 617 963 676
NDIS Registered Accredited 1 service Serves 8 states 1 location
Connect with Provider Website

About My Plan Manager

Adelaide, South Australia

My Plan Manager is your NDIS 'un-complicator' There’s no doubt about it, the NDIS is a complex beast, and managing your funding (on top of everything else!) can be exhausting. That’s where My Plan Manager comes in. As your NDIS ‘un-complicator’, we give you direct access to a nationwide team of industry experts who spend their days untangling the red tape around the funding of tens of thousands of Australians just like you.  We’ll work with you to manage your budget, deal with your providers, speak with the National Disability Insurance Agency about your claims, process your invoices (making sure you’re charged the right amount!), and so much more

Support at a glance

Delivery options

Group · We come to you · You come to us

Age groups

All ages (0 to 60+)

Languages

English

Service area

Australian Capital Territory, New South Wales, Northern Territory, Queensland, South Australia, Tasmania, Victoria, Western Australia

Specialisations

Disability types this provider specialises in supporting. Counts show community endorsements.

Acquired Brain Injury 1 Autism 2 Intellectual Disability 1 Psychosocial Disability 3 Sensory Impairment 3 LGBTIQ+ 1

Services (1)

Supports listed by My Plan Manager, including where and how each service is delivered.

Plan Management

Direct connect

National Online Plan Management

Australian Capital Territory · New South Wales · Northern Territory · Queensland · South Australia · Tasmania · Victoria · Western Australia View all 88 regions Hide regions

Australian Capital Territory — Capital Territory

New South WalesCapital Region, Central Coast, Central West, Coffs Harbour - Grafton, Far West And Orana, Hunter Valley Exc Newcastle, Illawarra, Mid North Coast, Murray, New England And North West, Newcastle And Lake Macquarie, Richmond - Tweed, Riverina, Southern Highlands And Shoalhaven, Sydney - Baulkham Hills And Hawkesbury, Sydney - Blacktown, Sydney - City And Inner South, Sydney - Eastern Suburbs, Sydney - Inner South West, Sydney - Inner West, Sydney - North Sydney And Hornsby, Sydney - Northern Beaches, Sydney - Outer South West, Sydney - Outer West And Blue Mountains, Sydney - Parramatta, Sydney - Ryde, Sydney - South West, Sydney - Sutherland

Northern TerritoryDarwin, Northern Territory - Outback

QueenslandBrisbane - East, Brisbane - North, Brisbane - South, Brisbane - West, Brisbane Inner City, Cairns, Central Queensland, Darling Downs - Maranoa, Gold Coast, Ipswich, Logan - Beaudesert, Mackay - Isaac - Whitsunday, Moreton Bay - North, Moreton Bay - South, Queensland - Outback, Sunshine Coast, Toowoomba, Townsville, Wide Bay

South AustraliaAdelaide - Central And Hills, Adelaide - North, Adelaide - South, Adelaide - West, Barossa - Yorke - Mid North, South Australia - Outback, South Australia - South East

TasmaniaHobart, Launceston and North East, South East, West and North West

VictoriaBallarat, Bendigo, Geelong, Hume, Latrobe - Gippsland, Melbourne - Inner, Melbourne - Inner East, Melbourne - Inner South, Melbourne - North East, Melbourne - North West, Melbourne - Outer East, Melbourne - South East, Melbourne - West, Mornington Peninsula, North West, Shepparton, Warrnambool And South West

Western AustraliaBunbury, Mandurah, Perth - Inner, Perth - North East, Perth - North West, Perth - South East, Perth - South West, Western Australia - Outback (North), Western Australia - Outback (South), Western Australia - Wheat Belt

We come to youYou come to usGroup
0-7 yrs8-16 yrs17-21 yrs22-59 yrs60+ yrs

English

Location

My Plan Manager

Level 9/400 King William St, Adelaide SA 5000

enquiries@myplanmanager.com.au

Reviews (118)

4.3
118 reviews
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15
paula72mac · 13 July 2026
5.0 Verified review

Excellent service, emails answered promptly and they provide support over the phone to help you understand. Thank you ☺️

Response from My Plan Manager

Hi Paula72mac Thanks for the positive feedback about our service, communication, and support. We really appreciate it! My Plan Manager

Janelle¹⁶ · 11 May 2026
5.0 Verified review

Where would we be without MPM. They are the most efficient group of people to help if you are not able to self manage your plan.

Response from My Plan Manager

Hi Janelle We're here to make it easier for our clients to take charge of their funding and stay on track with their NDIS plans, and we're so glad we can that for you too. Thanks for taking the time to share your feedback. My Plan Manager

g808 · 11 May 2026
5.0 Verified review

My Plan Manager makes me feel safe, secure and looked after.

Response from My Plan Manager

Hi g808 Everyone deserves to feel that way, including you! Our team of experts are always here to give you plan management guidance and peace of mind. My Plan Manager

andreasherwood2512 · 23 March 2026
4.0 Verified review

Easy maintenance and control of funds

Response from My Plan Manager

Hi Andrea Easy, simple, and in control - that's exactly how having your funds NDIS plan managed should feel! Thank you for the great feedback. My Plan Manager

Janelle¹⁶ · 10 December 2025
5.0 Verified review

My Plan Manager has been reliable, built trust with us, been flexible and worked to improve our capacity to some days just speak other days attend advocacy groups. We have received prompts as soon as our plan needs to be checked wirh our supports. We have cried, hung up on them, made them laugh and we reckon they should give us a job. Janelle¹⁶ Brisbane

Response from My Plan Manager

Hi Janelle As the expression goes - "we'll have our people talk your people!" Thank you for your outstanding review. My Plan Manager

Andy · 15 September 2025
1.0 Verified review

A complete neglect of a life-draining experience without further potential, due to a decline in their spoon-fed knowledge and competence, and a lack of due diligence initiatives stemming from haphazard leadership; thereby, avoiding them for the mental challenge posed by incompetent handling, as ipso facto.

Response from My Plan Manager

Hi Andy We’re sorry to hear of your concerns and thanks for taking the time to provide us with your feedback. We’re here to listen and to help. Our Client and Provider Advocacy team would like to further investigate the issue you’ve raised, and work with you to fix it.. Could you please email your name, NDIS participant/provider number and the best method of contact to feedback@myplanmanager.com.au, and one of our team members will be in touch shortly. If you can copy and paste your review into that email too, it will help us to address it. We hope to hear from you soon. My Plan Manager

A riak · 12 August 2025
5.0 Verified review

The context that was sent made a lot of sense and has opened my vision more about ndis, god bless who gives me help day to day… sincerely A.Riak

Response from My Plan Manager

Thank you for your 5 star review, we are so pleased to hear you are receiving the information and help you need :)

waccamacca · 18 July 2025
5.0 Verified review

I would not be without My plan manager. Great company. Its been 4 years from memory. Thanks guys. 🥰

Response from My Plan Manager

We are so pleased to hear your lovely review :) Thank you, we are so happy you have been with My Plan Manager for 4 years, we look forward to more years together!

Deborah E Stephens is · 2 July 2025
5.0 Verified review

Only plan manager for me Very satisfied with the support i receive from the team 🙌 🙏 😀 ❤️

Response from My Plan Manager

Hi Deborah - thank you so much for your lovely review, we really appreciate you taking the time :)

Janelle¹⁶ · 1 April 2025
5.0 Verified review

Vital for all aspects of our life. Not just financial, always there to support whatever the issue may be.

Response from My Plan Manager

Thank you for taking the time to write your review - we appreciate your feedback :)

laineylopez722 · 5 March 2025
1.0 Verified review

My experience has been very stressful and has affected my health in a negative way. I recently transferred to this organisation after having been with a different one for three years. The previous one stopped providing services to me yet still claimed the money and was paid every I transferred to My plan Manager I was made to feel very welcomed and I was very happy. I arted to request help for services that I need and they have been refused. Depending on who I speak to the services can be approved . Thi only confuses me more. To date nothing has been approved other than my plan manager paying themselves for having min their books. I am tired of complaining. I am not well and I've had enough of this massive rip off called NDIS

Response from My Plan Manager

Hi, We’re sorry to hear of your experience and thanks for taking the time to provide us with your feedback. We’re here to listen and to help. Our Client and Provider Advocacy team would like to further investigate the issue you’ve raised, and work with you to fix it.. Could you please email your name, NDIS participant/provider number and the best method of contact to feedback@myplanmanager.com.au, and one of our team members will be in touch shortly. If you can copy and paste your review into that email too, it will help us to address it. We hope to hear from you soon. My Plan Manager

unismccallum · 7 February 2025
5.0 Verified review

My invoices are always paid promptly. Never had to follow up a invoice in 3 years. Great service guys.

Response from My Plan Manager

Thank you for your review, we are pleased to hear you are happy with our service!

Leneyeldham · 11 November 2024
5.0 Verified review

We are happy with what you are doing. Lene Yeldham - son Robert

Response from My Plan Manager

Thank you so much for your review - we are so happy you are happy with what we are doing!

ksmccarthy · 4 September 2024
1.0 Verified review

i have one bill i have to claim every mth for my brother . for some reason the computer wont pay it so every mth i have to send it in 5 times then spend 2 hrs on phone they all say this should be automatic then next mth same thing have talked to so many people team leaders same thing this mth .sorry cant pay this bill no one reads my notes . time to change companys keith mccarthy

Response from My Plan Manager

Hi ksmccarthy We were sorry to hear of your experience and we thank you for taking the time to provide us with your feedback. We’re here to listen and to help. When you left your review, our team members looked into the issues you raised and were keen to work with you to fix them. Hopefully the matter has now been resolved, but if you do have any further feedback, please don’t hesitate to get in touch by emailing us at feedback@myplanmanager.com.au. Thanks again for alerting us to your concerns. My Plan Manager

tanya.klieve · 4 September 2024
5.0 Verified review

I have been dealing with My Plan Manager over the last 5 years and in that time, I have found them to be very helpful and the information they provide is clear and presented in a very friendly manner. I would recommend them happily to anyone on the NDIS.

Response from My Plan Manager

Hi Tanya.Klieve Thank you so much for taking the time for your review. It's great to hear you've found our team members to be very helpful and that the information you receive is clear and presented in a friendly manner. We're so happy that you are happy with our service! My Plan Manager

Contact · 17 June 2024
1.0 Verified review

Worst company I’ve dealt with to date :)

Response from My Plan Manager

Hi Contact We’re sorry to hear of your experience and thanks for taking the time to provide us with your feedback. We’re here to listen and to help. Our Client and Provider Advocacy team would like to further investigate the issue you’ve raised, and work with you to fix it. Could you please email your name, NDIS participant or provider number and the best method of contact to feedback@myplanmanager.com.au, and one of our team members will be in touch shortly. If you can copy and paste your review into that email too, it will help us to address it. We hope to hear from you soon. My Plan Manager

ruthfeltoe · 14 June 2024
1.0 Verified review

Very hard to talk to a person. Platform is impersonal and increases the sense of being just a number to this provider

Response from My Plan Manager

Hi Ruthfeltoe We’re sorry to hear of your experience and thanks for taking the time to provide us with your feedback. We’re here to listen and to help. Our Client and Provider Advocacy team would like to further investigate the issues you’ve raised, and work with you to fix them. Could you please email your name, NDIS participant number and the best method of contact to feedback@myplanmanager.com.au, and one of our team members will be in touch shortly. If you can copy and paste your review into that email too, it will help us to address it. We hope to hear from you soon. My Plan Manager

Sylviacarslake · 14 June 2024
5.0 Verified review

Fantastic service with everything ❤️

Response from My Plan Manager

Hi Sylviacarslake Thanks for an equally fantastic review! We're so pleased to hear you're happy with the service we provide. My Plan Manager

1eyetiger · 16 May 2024
5.0 Verified review

I have found MPM to be very helpful, supportive & professional when I am in touch with them via phone or email, I have had many comments from my providers how fast and accurate the payments are compared to other companies that they deal with and a few I think have changed to MPM. Great Job Team !! :-)

Response from My Plan Manager

Hi 1Eyetiger Thank you for taking the time to share this fantastic feedback. We strive to un-complicate the NDIS, so we're thrilled to hear you've found us to be helpful, supportive and professional. We know how important providers are to our clients, so we're also pleased to know we're ticking your providers' boxes too! My Plan Manager

Moonia · 22 April 2024
2.0 Verified review

Yes would like to leave this company we have no need for them But can’t find a number to call or person to reach out to

Response from My Plan Manager

Hi Moonia We’re sorry to hear of your experience and thanks for taking the time to provide us with your feedback. We’re here to listen and to help. Our Client and Provider Advocacy team would like to further investigate the issue you’ve raised, and work with you to fix it. Could you please email your name, NDIS participant number and the best method of contact to feedback@myplanmanager.com.au, and one of our team members will be in touch shortly. If you can copy and paste your review into that email too, it will help us to address it. We hope to hear from you soon. My Plan Manager

jrg63 · 7 April 2024
5.0 Verified review

Thank you for all your kind and genuine help with all our questions and problems with providers.

Response from My Plan Manager

Hi Jrg63 You're most welcome! We're so pleased to hear we're delivering on our values of being kind and genuine, and that we're able to provide the support you need. Thank you for taking the time to share this great review. My Plan Manager

bligh.marnie · 7 April 2024
5.0 Verified review

I appreciate the friendly and helpful MPM staff. MPM client portal is easy to use. Marnie

Response from My Plan Manager

Hi Marnie Thanks for this 5-star review. It's fantastic to hear you find our team members to be friendly and helpful, and our client portal easy to use. We'll strive to keep up the good work. My Plan Manager

peter · 18 March 2024
2.0 Verified review

We have been using MPM for two years. Initially they were helpful, but seemed to be focused on the wellbeing of providers, rather than NDIS clients (e.g. articles "how to get paid quicker") but a lack of articles on assessing provider services, or 'setting up contracts of engagement that protect the interests of clients' etc. Today I logged on to send them an email and there seemed to be no "Contact Us" link by which to send emails (We don't want forms, and we often don't want telephone contact. An email gives us a written record of the matter that we have raised). Reading through some of these reviews gives me more reason for concern, particularly with errors in processing, or extensive delays (other than those caused by the NDIA). For clickability: we need to be able to see ALL reviews, not just a handful. And, we need to be able to sort them by date, or by rank etc. Otherwise, the reviews are of little value.

Response from My Plan Manager

Hi Peter We’re sorry to hear of your experience and thanks for taking the time to provide us with your feedback. We’re here to listen and to help. Our Client and Provider Advocacy team would like to further investigate the issues you’ve raised, and work with you to fix them. Could you please email your name, NDIS participant number and the best method of contact to feedback@myplanmanager.com.au, and one of our team members will be in touch shortly. If you can copy and paste your review into that email too, it will help us to address it. We also note you have referred to the content of some of our articles being focused on the needs of providers, and we want to make sure you're aware of Choice - our free e-newsletter for disability sector participants, supporters and advocates. Choice is packed with great content for our clients and others, and you can subscribe by visiting our website and going to the footer at the bottom of each page. We also have a range of participant-focused articles and information on our website, with recent topics ranging from applying to join the NDIS and using your funding effectively, through to accessing the supports your need, asking for a plan reassessment, and updating your NDIS goals (and everything in between). We hope these resources are of value to you - and our Client and Provider Advocacy team looks forward to hearing from you soon. My Plan Manager

arday · 20 February 2024
5.0 Verified review

Never had any problems with MPM, fastest and best plan manager I have used. Never had a single issue, that was immediately corrected and resolved with communication and efficiency.

Response from My Plan Manager

Hi Arday Thanks for the great review - and for taking time out of your day to share your feedback with us and with others. Our NDIS experts work hard to provide the support and services our clients need, and to engage positively and effectively with the providers who support them. We love hearing that we're getting it right! My Plan Manager

Lost in NDIS · 23 January 2024
1.0 Verified review

Please avoid. I'm sure the reviews are rigged. We had a terrible experience with them. They take your money and then reject invoices with no explanation, no effort to help you navigate the complex NDIS system. A complete rip off

Response from My Plan Manager

Hi Lost In Ndis We’re sorry to hear of your experience and thanks for taking the time to provide us with your feedback. We’re here to listen and to help. Our Client and Provider Advocacy team would like to further investigate the issue you’ve raised, and work with you to fix it. Could you please email your name, NDIS participant or provider number and the best method of contact to feedback@myplanmanager.com.au, and one of our team members will be in touch shortly. If you can copy and paste your review into that email too, it will help us to address it. We hope to hear from you soon. My Plan Manager

barrells13 · 17 December 2023
5.0 Verified review

Never have any trouble good communication

Response from My Plan Manager

HI Barrells13 - thanks taking the time to provide your feedback, and for letting us know we're ticking your boxes. We appreciate it! - My Plan Manager

helloholistichealthcoach · 12 December 2023
5.0 Verified review

As a provider of services to NDIS recipients I've been registered with several NDIS plan managers. My Plan Manager is amongst the best for efficiency, helpful staff & communication. I'd love more of my clients to be registered with them!

Response from My Plan Manager

Hi there Thank you for taking the time to share this great feedback about our efficiency, team members and communication! We know how important our clients' service providers are, so we're thrilled we're ticking your boxes. My Plan Manager

OscarTheGrouch · 7 November 2023
1.0 Verified review

When my family started using My Plan Manager in May 2022, they were very good to begin with. However, after a major update to their systems later that year, the accuracy with which they paid invoices fell right off to the point that I as plan nominee and carer had to examine each claim lodged with them, as the amount paid was frequently not matching the amounts on the invoices. Frequent further upgrades didn't fix these problems in our experience, and the blame was wrongly (in my opinion) cast against the providers for not doing their invoice properly. I agree with many other people who've submitted reviews: the responses from MyPM regarding these mistakes were slow and insufficient, and caused our family unnecessary stress and anxiety. Sadly we had to abandon plan management in late August this year, and go back to being self managed. More work for me, the payer of bills and maker of claims, but I know exactly what's been paid and claimed, and I seldom have to double check. Sorry, but I can't recommend My Plan Manager.

Response from My Plan Manager

Hi OscarTheGrouch We’re sorry to hear of your experience and thanks for taking the time to provide us with your feedback. We’re here to listen and to help. Our Client and Provider Advocacy team would like to further investigate the issues you’ve raised, and work with you to fix them. Could you please email your name, your family member's NDIS participant number and the best method of contact to feedback@myplanmanager.com.au, and one of our team members will be in touch shortly. If you can copy and paste your review into that email too, it will help us to address it. We hope to hear from you soon. My Plan Manager

Lavenderpurple · 3 October 2023
1.0 Verified review

They'll make it hard for you to dispute the expenses you don't approve but they pay anyway, then make it hard to claim legitimate expenses. Changing plan managers ASAP

Response from My Plan Manager

Hi there We’re sorry to hear of your experience and thanks for taking the time to provide us with your feedback. We’re here to listen and to help. Our Client and Provider Advocacy team would like to further investigate the issues you’ve raised, and work with you to fix them. Could you please email your name, NDIS participant number and the best method of contact to feedback@myplanmanager.com.au, and one of our team members will be in touch shortly. If you can copy and paste your review into that email too, it will help us to address it. We hope to hear from you soon. My Plan Manager

becfletch · 1 September 2023
3.0 Verified review

Pros: They pay quickly and without fuss Cons: When things go wrong, they are impossible to contact and extremely slow to resolve them. One refund I wanted to give to a participant took 5 months before I was sent the bank details to deposit into. And another time I emailed support because I had recieved what I believed to be an incorrect amount. It turned out to be correct, which I worked out when the remittance arrived, however I got a reply to my email SIX MONTHS LATER. Their support is polite but ridiculously slow. Also whenever my invoicing system sends out a reminder email for a late invoice, I get an email from MPM telling me I have submited a duplicate invoice. I haven't, of course.

Response from My Plan Manager

Hi Bec We’re sorry to hear of your experience and thanks for taking the time to provide us with your feedback. We’re here to listen and to help. Our Client and Provider Advocacy team would like to further investigate the issues you’ve raised, and work with you to fix them. Could you please email your name, NDIS provider number and the best method of contact to feedback@myplanmanager.com.au, and one of our team members will be in touch shortly. If you can copy and paste your review into that email too, it will help us to address it. We hope to hear from you soon. My Plan Manager

d27gray · 26 June 2023
1.0 Verified review

Extremely disappointed with there lack of of transparency.

Response from My Plan Manager

Hi d27gray We’re sorry to hear of your experience and thanks for taking the time to provide us with your feedback. We’re here to listen and to help. Our Client and Provider Advocacy team would like to further investigate the issue you’ve raised, and work with you to fix it. Could you please email your name, NDIS participant or provider number, and the best method of contact to feedback@myplanmanager.com.au, and one of our team members will be in touch shortly. If you can copy and paste your review into that email too, it will help us to address it. We hope to hear from you soon. My Plan Manager

customer · 26 June 2023
1.0 Verified review

My experience with my plan manager has not been positive.

Response from My Plan Manager

Hi there We’re sorry to hear of your experience and thanks for taking the time to provide us with your feedback. We’re here to listen and to help. Our Client and Provider Advocacy team would like to further investigate the issue you’ve raised, and work with you to fix it. Could you please email your name, NDIS participant or provider number, and the best method of contact to feedback@myplanmanager.com.au, and one of our team members will be in touch shortly. If you can copy and paste your review into that email too, it will help us to address it. We hope to hear from you soon. My Plan Manager

AngelaGemelli · 19 June 2023
1.0 Verified review

Really awful. Slow at paying invoices and bad customer service. Sides with providers

Response from My Plan Manager

Hi Angela We’re sorry to hear of your experience and thanks for taking the time to provide us with your feedback. We’re here to listen and to help. Our Client and Provider Advocacy team would like to further investigate the issues you’ve raised, and work with you to fix them. Could you please email your name, NDIS participant or provider number and the best method of contact to feedback@myplanmanager.com.au, and one of our team members will be in touch shortly. If you can copy and paste your review into that email too, it will help us to address it. We hope to hear from you soon. My Plan Manager

szilvianewton · 24 November 2022
5.0 Verified review

Every time I call plan manager, I get very supportive help, they always take there time to explain things to me, with care. I have only had good experience with the team. And I am appreciate it. fro. SZILVIA BOGAR.

Response from My Plan Manager

Hi szilvianewton - thank you for taking the time to review us, and to share your feedback with others. We really appreciate it. It is terrific to hear about your positive experiences with our team! - My Plan Manager

george89K · 9 November 2022
1.0 Verified review

Initially good, now no response despite repeated requests. Cannot get work done as a result and have no idea what is going on.

Response from My Plan Manager

Hi george89K - We’re sorry to hear of your experience and thanks for taking the time to provide us with your feedback. We’re here to listen and to help. Our Client and Provider Advocacy team would like to further investigate the issues you’ve raised, and work with you to fix them. Could you please email your name, NDIS participant/provider number and the best method of contact to feedback@myplanmanager.com.au, and one of our team members will be in touch shortly. If you can copy and paste your review into that email too, it will help us to address it. We hope to hear from you soon. - My Plan Manager

Garry Wright · 26 October 2022
5.0 Verified review

Thank you my plan management staff for the high degree of understanding

Response from My Plan Manager

Hi Garry - thanks for the feedback (and for sharing it with others). We really appreciate you taking the time to let us know how we're going, and it is great to hear we're meeting your expectations. - My Plan Manager

Manaaki · 25 August 2022
5.0 Verified review

Prompt, efficient, professional customer service. Thank you MPM

Response from My Plan Manager

Hi Manaaki - terrific to hear that our customer service is hitting the mark! We work hard at it, and it is lovely to receive feedback like yours to let us know when we are doing well. Thanks for taking the time to share your comments with us and with others. - My Plan Manager

Louey · 15 August 2022
5.0 Verified review

In the short time I have been invoicing MPM I have nothing but positive things to say. I phoned once after my client was on board to see what was needed and it was a pleasure to speak with someone that knew exactly what was required, was friendly and caring. Invoices are received and I'm notified and within a few days the invoice is paid. Such a great service.

Response from My Plan Manager

Hi Louey - thanks for the great feedback! It is terrific to hear of your positive experiences with our business and our team. We really appreciate you taking the time to share your feedback with others. - My Plan Manager

zozo · 15 August 2022
5.0 Verified review

really good service!

Response from My Plan Manager

Hi zozo - thanks for letting us know! We really appreciate it. - My Plan Manager

Happy Client · 12 August 2022
5.0 Verified review

I simply cannot express just what a fantastic service I have always received over the 4 yrs I have been with MPM!!! Absolutely 5 star service. Mick

Response from My Plan Manager

Hi Happy Client - this is wonderful to hear. Thank you!! Great to know we have been meeting your expectations (and hopefully exceeding them!) for several years. Thanks for sharing. - My Plan Manager

julsfarries · 22 July 2022
5.0 Verified review

I've been with MPM since 2017 and can 100% recommend them as a great service provider under my NDIS banner, for managing all payment transactions that are required of my plan. They have always been very proactive with me and my service providers' invoices and if there is a query, they're onto it straight away so delays don't happen in paying for services or reimbursing payments to me. 5* recommendation.

Response from My Plan Manager

Hi julsfarries - Thanks for such a great review, and for taking the time to share it with others. We're thrilled to hear we are meeting your expectations, and that you are enjoying our proactive, prompt service. - My Plan Manager

Equilibrium · 22 July 2022
5.0 Verified review

Every time I deal with MPM, I always speak with a kind, caring, courteous service person that know how to problem solve and are always happy to help out! Thank you everyone

Response from My Plan Manager

Hi Equilibrium - that's great to hear! We pride ourselves on delivering excellent customer service, and it is terrific to hear that this has been your experience. Thanks for sharing your feedback. - My Plan Manager

Mauzie636 · 4 July 2022
5.0 Verified review

Extremely happy with this service! So asy to send Invoices through, account portal very easy to navigate, invoices are lways paid promptly, on the rare occasion I need to speak to someone staff have always been really friendly and happy to help!

Response from My Plan Manager

Hi Mauzie636 - we are pleased to learn that you are happy with our service! Thanks for sharing your feedback. - My Plan Manager

kym · 30 June 2022
5.0 Verified review

We have several participants whose plans are with MPM they are very efficient in paying invoices, if there is a problem they let us know. Very professional.

Response from My Plan Manager

Hi Kym - thank you for letting us (and others) know of your positive experiences with My Plan Manager. We pride ourselves on being easy to do business with and it is great to hear you are experiencing that. - My Plan Manager

vishalkrishna2411 · 30 June 2022
5.0 Verified review

Very great service. Would highly recommend to anyone.

Response from My Plan Manager

Hi vishalkrishna2411 - Thanks for the positive review, and for recommending us to others. We appreciate it! - My Plan Manager

Bori · 20 June 2022
5.0 Verified review

Our experience has been that My Plan Manager are very quick to respond to any inquiries or issues that may arise from time to time. Highly recommend.

Response from My Plan Manager

Hi Bori - thank you for the positive feedback, and for taking the time to share it with others. We really appreciate it. - My Plan Manager

admin · 20 June 2022
5.0 Verified review

My Plan Manager is a very trustworthy and efficient service.

Response from My Plan Manager

Hi there! Thank you for letting us (and others!) know of your positive experience with our business. We really appreciate it. - My Plan Manager

williamsotutaha · 9 June 2022
4.0 Verified review

My Plan Manager has always been efficient and helpful with any queries. Really appreciate the service. Very quick to pay invoices and a no fuss service. Thank you Tania

Response from My Plan Manager

Hi Tania - thank you for taking time out of your day to review us, we really appreciate. Great to know the service and support of our team is valued. - My Plan Manager

PamTate · 30 May 2022
5.0 Verified review

I am an independent Support worker and my experience with MPM is primarily for invoice payment. The procedure is simple and easy and the response time is second to none. Queries are dealt with and resolved almost instantly and payment is u believably prompt. I fully recommend MPM.

Response from My Plan Manager

Hi PamTate - thank you for sharing your feedback. It is great to hear of your experience with our team. We are committed to being easy to do business with, and we focus on actioning invoice payments as swiftly as possible. Good to know you have seen us deliver on these commitments! - My Plan Manager

Indy · 30 May 2022
5.0 Verified review

My Plan Manager Have been a reliable and highly experienced company. I have found them great communicators and have taken time to explain things when I haven't understood processes. I Appreciate their work and the genuine people I have spoken with.

Response from My Plan Manager

Hi Indy - As one of the first (and one of the largest) plan managers in the country, we have built a team of people with deep knowledge and experience in supporting NDIS participants, providers and stakeholders. It is terrific to hear of your positive experiences with us. Thank you for sharing! - My Plan Manager

Mistingaye123 · 30 May 2022
5.0 Verified review

Great with communication. Work along with me with my requests. Very professional and friendly. Pay on time.

Response from My Plan Manager

Hi Mistingaye123 - this is great feedback and much appreciated. Thank you for sharing it with other Clickability users! - My Plan Manager

Miss Michelle · 9 May 2022
5.0 Verified review

I a highly experienced support worker and have been really happy with the prompt response from your team. On time, professional and follow up with a response within a very small time frame.

Response from My Plan Manager

Hi Miss Michelle - we really love hearing from people in the field who work alongside our team to support NDIS participants across the country. Thank you for taking time out of your day to share your positive experiences with My Plan Manager by providing feedback to us and sharing it with others. - My Plan Manager

pepe · 4 May 2022
5.0 Verified review

I definitely will highly recommend MPM the best NDIS Plan Manager with staff that not only are trained to work in a office but definitely have a passion to help people in the NDIS sector and will deliver the services with efficiency and compassion. You will not regret when you register with this organisation. Pepe - Wellspace Australia

Response from My Plan Manager

Hi pepe - your feedback means a great deal to our team. Thank you for recommending us to others, and for noticing the commitment of our hardworking staff. Great to hear you've had such positive experiences with us! - My Plan Manager

ElaineJones · 26 April 2022
5.0 Verified review

Sometimes I have to wait to speak to someone but I am given the choice for a return call. I usually prefer to wait. I ALWAYS get an answer to my queries without fuss and deal with very friendly, cheerful staff. I’m so happy My Plan Manager was recommended to me. I highly recommend them to others 👏🤩🌟. Laine

Response from My Plan Manager

Hi ElaineJones - we are really happy that My Plan Manager was recommended to you too! Thank you for the feedback and for noticing how knowledgeable and supportive our team members are. Great to hear! - My Plan Manager

Layah/2014 · 25 April 2022
5.0 Verified review

Very efficient at respondingrespondinrespondingrespondingrespondingrespondinrespondingresponding

Response from My Plan Manager

Hi Layah/2014 - it is great to hear how efficient our staff have been in getting back to you. Thanks for taking the time to let us know. - My Plan Manager

carrera32 · 12 April 2022
5.0 Verified review

The system is simple and straight-forward to access and invoices are paid with acceptable regularity.

Response from My Plan Manager

Hi carrera32 - thank you for taking the time to share your feedback with us and with others. We are all about being easy to do business with, and we love hearing that we have got that right. Thanks! - My Plan Manager

DPT · 8 April 2022
5.0 Verified review

I grately appreciate your efficiency in paying my invoices so swiftly. Your turn around time is second to none. Cheers. DeigPT.com

Response from My Plan Manager

Hi DPT - thanks for the feedback. We pride ourselves on the timeliness of our response and the swift payment of invoices, so it is great to hear we have hit the mark for you. - My Plan Manager

Adina · 28 March 2022
5.0 Verified review

My Plan Manager is a great company. We never had a problem with resolving issues/claims, easy to monitor funds, friendly staff, quick responses. This is our third year with My Plan Manager, very happy. Thank you guys!

Response from My Plan Manager

Thank you very much Adina! We really appreciate your feedback. We look forward to continuing our services with you. - My Plan Manager

RhondaWray · 23 March 2022
5.0 Verified review

The staff at My Plan Manager are awesome. Always ready to help and so kind and respectful. It’s such a pleasure to talk to them. Thank you.

Response from My Plan Manager

We really appreciate your positive feedback RhondaWray! Thank you very much. - My Plan Manager

LuisaBorg · 28 February 2022
5.0 Verified review

Excellent customer service, would highly recommend.

Response from My Plan Manager

HI LuisaBorg - thanks for taking the time to provide your feedback. It is great to hear your experience with My Plan Manager has been positive, and your recommendation is greatly appreciated! - My Plan Manager

JasonBDL · 25 February 2022
5.0 Verified review

As a support coordinator I sometimes don't have time to be on the phone all day. When I contact My Plan Manager they respond within 24 hours sometimes the same day. When I call they don't just rush me off the phone. They want to help. They provide information that helps improve the outcome of my participants claims. They think outside the box and provide a great service.

Response from My Plan Manager

Hi JasonBDL - this is terrific to hear! At My Plan Manager, we value our relationships with our clients, as well as their support coordinators, service providers and wider networks. Together, we can achieve great outcomes that ensure our clients have choice and control over every aspect of their lives. Thanks for taking the time to share your feedback. - My Plan Manager

CPA · 23 February 2022
5.0 Verified review

Easy to set up and understand.

Response from My Plan Manager

Hi CPA - Being easy to do business with is so important. It underpins everything we do at My Plan Manager. Great to hear it is having a positive impact. - My Plan Manager

angelab · 21 February 2022
5.0 Verified review

The staff and helpful, knowledgable, patient and kind, all essential when trying to navigate NDIS and service providers.

Response from My Plan Manager

Hi Angelab - we work hard at making sure our customer service is second to none, and it really makes our day to hear we are getting it right! Thanks for sharing your feedback with us and with others who are looking for a plan manager. - My Plan Manager

TeenaKell · 19 February 2022
5.0 Verified review

My plan Manager has great customer service. The staff are always friendly and knowledgeable. I would recommend them to everyone. Thanks to friends who recommended them to me.

Response from My Plan Manager

Hi TeenaKell - We really appreciate you taking the time to let others know of your experiences with our team. We are grateful to your friends for referring us to you, and to you for doing the same for others! - My Plan Manager

Dazzanean · 18 February 2022
5.0 Verified review

Our plan manager is excellent to have on your side as they take care of everything re: finding therapists, carers etc.. they look after all your needs and take care of the necessary paperwork we highly recommend them. 🙂

Response from My Plan Manager

Hi Dazzanean - My Plan Manager definitely works hard to be by the side of all our clients, so it is brilliant to hear of the support you have experienced. Thanks for sharing! - My Plan Manager

S. McFarlane · 17 February 2022
5.0 Verified review

Each time I have called My Plan Manager to query my funding, understanding of my plan allowance or how to submit invoicing, I have had every operator explain patiently and with kindness in tone the steps by step. To my surprise, I have had return calls if they were immediately unavailable to the degree of continuum until each matter was resolved. I am ever so grateful for the professionalism demonstrated. Being on a spectrum myself, my communication style at times can be overwhelming for the recipient, I have never once felt this an issue whilst dealing with them. Keep up the excellence My Plan Manager. Thank you for all you do.

Response from My Plan Manager

Hi S. McFarlane - this is such wonderful feedback. Thank you! It is lovely to hear of so many different interactions you have had with My Plan Manager, and the consistency of service you have experienced from across our team. We really appreciate you sharing this with us and others. - My Plan Manager

LizJanmaat · 15 February 2022
5.0 Verified review

I would highly recommend MPM they help deal with the finances, keep you informed and are happy to put an account on hold if you want to check the invoice with the provider and then will pay it when I am satisfied all is correct.

Response from My Plan Manager

We are delighted to hear of your positive experiences with My Plan Manager LizJanmaat! Thanks for sharing your feedback. - My Plan Manager

JL · 9 February 2022
5.0 Verified review

Very understanding phone representative who was impeccabley patient

Response from My Plan Manager

This is great feedback JL. Thank you for taking the time to let us know - My Plan Manager

aarondjogorman · 1 February 2022
5.0 Verified review

Really lovely and dedicated people that don't tolerate misconduct. They pay promptly and have excellent communication skills. Their software is great and they have a lot of neat features, a dedicated team of experts in your state and nation wide if decide to move.

Response from My Plan Manager

Thank you very much aarondjogorman. We are so happy to learn that you are enjoying our service, and your feedback on your overall experience is greatly appreciated too! - My Plan Manager

Darja Bungey · 1 February 2022
5.0 Verified review

Great at solving problems and very fast in payments to providers. Well done guys.

Response from My Plan Manager

Darja, we really appreciate your positive feedback. Thank you! - My Plan Manager

LeoM · 31 January 2022
5.0 Verified review

Always helpful and prompt. Friendly Staff.

Response from My Plan Manager

Thank you very much LeoM! We really appreciate it. - My Plan Manager

bkks · 24 January 2022
5.0 Verified review

Friendly and helpful staff. Easy to use and a fast turnaround on payments.

Response from My Plan Manager

Thank you very much, we are happy to learn you've had a great experience! - My Plan Manager

LouiseBell · 19 January 2022
4.0 Verified review

I’ve found MPM to be prompt with reimbursements to myself and my providers, together with communications. Specifically in relation to advice of payments being processed. Which I find is very good - it gives me an opportunity to respond and advise if I do have an issue with any providers claims and am able to halt the processing of a claim until I’ve resolved.

Response from My Plan Manager

Thank you LouiseBell! We appreciate you taking the time to leave such specific feedback! We are are always looking for opportunities to improve. We really appreciate it. - My Plan Manager

KhansaAsif · 19 January 2022
5.0 Verified review

Very professional and very helpful

Response from My Plan Manager

Thank you very much KhansaAsif we appreciate your feedback. - My Plan Manager

Janeycake · 12 January 2022
5.0 Verified review

My Plan Manager and my family have been friends for a few years now and they have gone above and beyond with assisting me to navigate the complex world of plans, budgets, goals and any problems I have encountered with the NDIA. They are kind people and make a strong effort to continue to make their newsletter and services accessible.

Response from My Plan Manager

Hi Janeycake we take pride in supporting and understanding our clients; thank you for sharing your positive feedback and experience. We really appreciate it. - My Plan Manager

king george · 11 January 2022
5.0 Verified review

I was having issues with certain service providers who I believed were more interested in supporting their bank accounts than my needs, complicated doesn’t begin to describe me. MyPlanManager gave me the support and advice that was both honest and caring. Exactly what was needed at the time, I found that the MPM people were happy to listen and honestly cared regarding my issues……. I couldn’t speak more highly of MyPlanManager and everyone I have had the opportunity to work with Thanks

Response from My Plan Manager

We are so glad to learn that you have felt supported and listened too. king george, thank you for taking the time to leave this positive review!

RachelThomas1 · 11 January 2022
3.0 Verified review

I like some things about My Plan Manager. Other times when I ask them to make their communication with me more clear in future they flat out refuse. This is unnecessary and frankly lazy and not person centred. They need to listen to us clients requesting better communication more, and work out beside us how they can deliver that. It wouldn’t be hard.

Response from My Plan Manager

Hello Rachel, I am sorry to hear you have had issues with the clarity of our communication. My Plan Manager would love to hear your ideas please feel free to email us at feedback@myplanmanager.com.au Our communications and technology team are always keen to hear new ideas, especially from our clients. - My Plan Manager

Restorer · 11 January 2022
5.0 Verified review

I am personally managed by my support co-ordinater, At different points over past three years ,I have contacted the team always extremely polite and professional. Given enough time by the worker you may be working with I can get out what I am trying to say with clarity and before you can blink issue solved

Response from My Plan Manager

Thank you Restorer! We appreciate you taking the time to leave such a positive review and look forward to continuing services with you.

WayneGreene · 3 January 2022
5.0 Verified review

Very happy with the helpful staff and their response time if we have a question.

Response from My Plan Manager

We are glad to learn your experience was a positive one. Thank you for the review WayneGreene!

BruceArrow · 30 December 2021
5.0 Verified review

Very Happy with Communication and Freindly Service

Response from My Plan Manager

Thank you so much BruceArrow! We're thrilled that you're having a great experience with us.

Silvioluke · 27 December 2021
5.0 Verified review

We've been with My Plan Manager for 4 years now and have complete peace of mind that our NDIS financial affairs are well taken care of. They are on the clients side and do everything to support the client

Response from My Plan Manager

Hi Silvioluke, we’re thrilled to get this kind of feedback. Thank you for taking the time to review us!

Blind Tech Help · 23 December 2021
5.0 Verified review

I am a service provider for vision technology services and have started working with clients who use My Plan Manager. They have been very efficient to deal with and provide excellent information in their general emails regarding NDIS. 5 Stars :)

Response from My Plan Manager

Hi Blind Tech Help, thank you so much for your positive feedback. We are thrilled that we can continue to provide amazing service and deeply appreciate your review - My Plan Manager

AmandaPukallus · 15 December 2021
5.0 Verified review

If you have any worries about signing up with a plan manager worry no more, my plan manager are good at what they do have very friendly staff and are extremely helpful. I have been with my plan manager for a year now and just rolled over another year with them . They helped me understand my daughters plan and use it to its full potential. They just make it so easy and you don't have to worry about a thing . I highly recommend them as a plan manager.

Response from My Plan Manager

Hi Amanda - thank you for such a wonderful review. It is terrific to hear we are taking the stress out of the NDIS for you, and that your daughter is maximising the opportunities available to her through her NDIS plan. Your feedback on our staff is greatly appreciated too! My Plan Manager

Dutchy · 29 November 2021
5.0 Verified review

I will recommend My Plan Manager to any and all NDIS clients as they have been a great help in my journey through a sometimes very difficult situation. You can ring up any time and talk to the very friendly, courteous and helpful staff by phone, or email. My NDIS case manager has also reflected on how good MPM is, and has stated they are one of the best out there.

Response from My Plan Manager

Hi Dutchy, thank you so much for your incredible feedback - we truly appreciate it and are thrilled we can help. My Plan Manager.

Sir JosephStanislav OAC · 26 November 2021
5.0 Verified review

I would like to let everybody know that the staff management and everybody who works at My Plan Manager go beyond the call of duty beyond any expectations they are truly a superstar company with only ladies and gentlemen to look after us and I would like specially tonight Donna and Vicky who makes my life a joy so much easier so I thank you I think you all with all my heart you’re a great team. And more importantly they never judge anything or anyone Joseph (Alexis) Stanislav

Response from My Plan Manager

Hi Joseph, thank you so much for your glowing review! We truly appreciate it and will share your incredible feedback with Donna and Vicky. We are thrilled we can support you and have made a positive impression - My Plan Manager

Ridgy · 23 November 2021
5.0 Verified review

My Plan Manager is a great company to choose for your NDIS support. The staff are always very friendly and helpful.

Response from My Plan Manager

Hi Ridgy, thank you so much for your positive feedback. We truly appreciate it - My Plan Manager

Suzie11 · 21 November 2021
5.0 Verified review

This is without doubt the best plan manager company. Provides a stellar service for NDIS client and service provider. Excellent communication with timely responses. Very highly recommened.

Response from My Plan Manager

Thank you so much Suzie11, what lovely feedback! We are thrilled that you're having a great experience with us.

PattieMonaghan · 15 November 2021
5.0 Verified review

Always happy with my service from the wonderful staff always happy to help when needed the most .regards pattie

Response from My Plan Manager

Hi Pattie, thank you very much for you kind words. We are so happy to learn that you are enjoying our service.

JaredButler · 5 November 2021
5.0 Verified review

My plan manager strives to help their clients and improves the day to day lively hood of the people with a disability.

Response from My Plan Manager

Thank you for your kind words JaredButler! We're so happy to hear that we're making a difference in managing your NDIS plan.

FSC · 5 November 2021
4.0 Verified review

From a Support Coordinator's point of view, the MPM portal is very easy to use, provides an excellent breakdown of any activity made on a client's plan and the original invoice can be viewed in PDF. There is also a phone app which makes it super easy to check things on the run. The staff are always very helpful. My only issue I have encountered was an invoice was incorrectly charged to one of my clients but after a quick phone call, it was identified that another participant had the same name and was reversed. MPM really assists me to manage my client's plans very well and with relative ease. I don't hesitate in including MPM in my choices pack of plan managers.

Response from My Plan Manager

Hi FSC, thank you so much for your positive feedback - we truly appreciate it. We are sorry to read you had an issue with invoicing, but we're happy to see we could help you resolve this. Please don't hesitate to reach out to our team if ever we can assist you - My Plan Manager

Dakacatdave · 1 November 2021
5.0 Verified review

I am a contractor and find My Plan Manager excellent to deal with.

Response from My Plan Manager

Thank you Dakacatdave! We appreciate you taking the time to leave a positive review and look forward to continuing services with you.

KathleenRaven · 17 October 2021
5.0 Verified review

Very happy with My Plan Manager, easy to set up and ppayment always processed within time specified, great customer service when I've had to make contact.

Response from My Plan Manager

We are glad to learn your experience was a positive one. Thanks for the review KathleenRaven!

FelicityReidy1 · 15 October 2021
5.0 Verified review

The staff are extremely helpful...95% of them...I only dealt with one person, (out of many) who wasnt as kindly and helpful.....so knowing their name, would not deal with that one, in future. They really try to help which is so wonderful, as its hard already, dealing with disabilities. On the whole, a very capable and caring team!! Thankyou!! Ive been with them for a year. They are waaay better than an Adelaide one which was atrocious...I had to leave them and would never recommend them, of course. Thanks team!! Felicity R 😊

Response from My Plan Manager

Hi Felicity R, thank you so much for your positive feedback. We are so thrilled to learn that we have made a difference in managing your NDIS plan.

Marly · 14 October 2021
5.0 Verified review

The team at MPM is very profesional, they answer any questions I have, always polite, have time to listen to you, they have guided me through the process and the use of the online Portal, I am very happy with their service and I would highly recommend My Plan Manager.

Response from My Plan Manager

Hi Marly, we are so happy you are having a positive experience with us. Thank you very much for the great review.

JanelleWilson · 12 October 2021
5.0 Verified review

MPM staff are friendly, helpful and supportive. They also make payments and reimbursement promptly. Highly recommend.

Response from My Plan Manager

Thank you very much JanelleWilson, we are so happy to learn you’re enjoying our service.

Connect the Dots Career Services · 6 October 2021
5.0 Verified review

Payments are always nice & quick & staff are very easy to deal with on the phone if there’s any sort of discrepancy. A great company to deal with. 🙂

Response from My Plan Manager

Thank you Connect the Dots Career Services! We appreciate you taking the time to leave such a positive review and look forward to continuing services with you.

SMW · 4 October 2021
5.0 Verified review

I am a mum of two girls on the NDIS and wasn’t sure where to go to find a plan manager. MPM have been great. The phone support has been excellent and they helped me manage the online component of submitting invoices etc. All our invoices have been paid promptly and I have received helpful advice on how to make the most of our plan.

Response from My Plan Manager

We are really happy to learn that our team has been able to help you, and your two girls. Thank you, SMW, for taking the time to leave such a positive review.

PamelaStiff · 2 October 2021
4.0 Verified review

The team are responsive and provide personalised support to any query. Invoices are paid in a timely manner with clear information to support our own accounting processes. They work to problem solve and ensure the best outcome for all stakeholders within NDIS guidelines.

Response from My Plan Manager

Thank you very much PamelaStiff, for your positive feedback. We're thrilled that you're having a great experience with us!

myhouzeservices · 29 September 2021
5.0 Verified review

As an Accredited service provider I have dealt with My Plan Manager for 5+ years and the experience has always been a positive one, fast payments and friendly efficient staff , which is paramount to both parties. I would recommend My Plan Manager to all service providers and Participants if the occasion presents itself. Tracey My Houze in Home Services cleaning /gardening/home maintenance

Response from My Plan Manager

Hi Tracey, we take pride in supporting and understanding our providers; thank you for sharing your positive feedback and experience. We really appreciate it.

Service Provider · 18 September 2021
5.0 Verified review

I am a service provider to a MPM client and my experience has been great. My client always comes on time and my invoices are paid within a short time and the team at MPM are very responsive to any questions I have. I would recommend this service.

Response from My Plan Manager

Thank you for taking the time to leave such a positive review. We look forward to continuing services with you.

Random · 16 September 2021
5.0 Verified review

Fantastic and friendly service. Our service providers are paid promptly. Continuously helpful with all our needs.

Response from My Plan Manager

Thank you very much, we are so happy to hear you’re enjoying our service!

LeanneStevenson · 6 September 2021
5.0 Verified review

SO PROFFESIONAL YOU DEAL WITH FRIENDLY STAFF WHO KNOW THEIR JOB AND ALWAYS EXPLAIN EVERYTHING WOULD HIGHLY RECCOMEND ANYONE LOOKING FOR PLAN MANAGMENT TO USE THIS SERVICE WILL NOT BE DISSAPOINTED

Response from My Plan Manager

Thank you so much LeanneStevenson, what positive feedback! We're thrilled that you're having a great experience with us.

Bee-see05 · 2 September 2021
4.0 Verified review

My Plan Manager is good at sorting out confusing emails to them, but the waiting time for payment is too long.

Response from My Plan Manager

Hi Bee-see05, thank you for your feedback. We’re investigating the issue you have raised and would like to work with you to fix this. Can you please email feedback@myplanmanager.com.au, or get in touch with us via the MPM feedback form on our website - https://myplanmanager.com.au/contact/ - so that we can reach out? My Plan Manager

Melissa Foot · 23 August 2021
5.0 Verified review

Each time I ring MPM I often reach a representative I have had before. This makes the experience so personable as they know who you are. They are always so polite and friendly and bend over backwards to help. Very happy with MPM!!

Response from My Plan Manager

Hi Melissa, thank you so much for your positive feedback. We are thrilled that we can continue to provide amazing service and deeply appreciate your review - My Plan Manager

MellSbrana · 30 July 2021
5.0 Verified review

MPM are the best plan managers we have ever had. Professional, informative and wonderful communication and customer service. They are knowledgeable about ndis issues and willing to help!

Response from My Plan Manager

Hi MellSbrana, we take pride in supporting and understanding our clients; thank you for sharing your positive feedback and experience. We really appreciate it.

Kavik1712 · 23 July 2021
5.0 Verified review

I have been with myplanmanager for nearly 2 years and am very happy with their performance l will continue to stay with myplanmanager in the future. They are very efficient and pay all received accounts within one week. I am very impressed.

Response from My Plan Manager

Thank you for your kind words Kavik1712! We're so happy to learn that you're having a great experience with us.

LauraRene · 19 July 2021
5.0 Verified review

my experience to start with was rocky as i learned to understand the ndis and how this all worked. but i could always call and ask questions and the staff were happy to explain and walk me through it. since then i have come to know russell who is my support person that takes care of things for me and take care he does. he is a real credit to the company and keeps me coming back. well done myplanmanager!

Response from My Plan Manager

Hi LauraRene, we really appreciate you taking the time to provide us with a review of your experience. We are pleased to hear that our team has been able to help you with all aspects of your plan. Thank you!

AnnettePurton · 18 July 2021
5.0 Verified review

Prompt and efficient service, friendly staff and claims dealt with efficiently and timely. Thanks so much! Annette

Response from My Plan Manager

We are really glad you had a positive experience. Thank you for reviewing Annette!

DenelleRogers · 5 July 2021
5.0 Verified review

I am new to NDIS and have many questions. All staff are patient, knowledgeable and caring. Everything is explained thoroughly and I really appreciate the support May Plan Manager offers. Highly recommend this company as a plan manager 😊

Response from My Plan Manager

Thank you for your kind words DenelleRogers! We're so happy to hear that we're making a difference in managing your NDIS plan.

MeiHong · 3 July 2021
5.0 Verified review

Alway pay on time, I am really happy with my plan manager

Response from My Plan Manager

We appreciate the review MeiHong. Thank you for taking the time.

Mistborn · 29 June 2021
5.0 Verified review

I spoke to a friendly staff member who was very helpful. No trouble getting invoices paid to the clinic.

Response from My Plan Manager

Thank you Mistborn, we are glad to learn your experience was a positive one.

FelicityReidy · 14 June 2021
5.0 Verified review

I absolutely love this team! I came from another which was waaay under par!! They are all so very friendly, thoufhtful, and helpful. I would give them 10 stars! When u already have health struggles in life...its very hard if this $$ managing part is fraught with trouble too! This company absolutely EXCELL!! Thanks to allll of u, Felicity. 👏🏻😊

Response from My Plan Manager

Wow, thank you for your kind words Felicity! We're so happy to hear that we're making a difference in managing your NDIS plan.

UkiFox · 1 June 2021
5.0 Verified review

I love these guys, any time i need to contact them they are quick to resolve any problems, I am always treated with respect and courtesy and a smile.. Thanks Guys x

Response from My Plan Manager

Thank you so much UkiFox, what lovely feedback! We're thrilled that you're having a great experience with us.

Keelan Leslie · 7 February 2020
1.0 Verified review

I used this service for myself. Have dealt with a large amount of inconsistency and false information the time I was with them. Invoices took over a week to even be looked at, let alone processed. They couldn't even find many of them when I tried repeatedly to chase them up. There's no appropriate follow up, I even had a huge amount of trouble leaving the service. The app is helpful when it works. Would not recommend them to anyone though.

Response from My Plan Manager

Hi Keelan, we are really sorry you haven’t had a positive experience with us. We would love to improve on this - would it be ok if one of our team members contacts you for more information? Sophie

Holly · 4 July 2019
1.0 Verified review

Difficult to work with, staff seem obstruction-al. They can not find documents attached to emails. They have delayed releasing payments, even after quotes submitted. Unable to get a strait answer as to what My Plan Manager needs to release funds. The use of apps etc help track funds etc. but worse than trying to get sense out of an overseas call center selling windows virus protection.

Response from My Plan Manager

Hi Holly, thank you for your feedback. We’re investigating the issues you have raised and would like to work with you to fix these. Can you please email feedback@myplanmanager.com.au, or get in touch with us via the MPM feedback form on our website - https://myplanmanager.com.au/contact/ - so that we can reach out. My Plan Manager

Cgar · 24 October 2018
1.0 Verified review

I've had the plan managed with My Plan Manager and the year is nearly up. Though they have paid the invoices that I've sent, it has been a rough journey. Invoices had to be chased up for payment on numerous occasions, payment instructions were not followed on numerous occasions and the staff are always "new" when you talk to them on the phone so they are not able to action the request. Overall, poor customer service.

Response from My Plan Manager

Hi Cgar, Thank you for taking the time to leave feedback. I'm so sorry to hear your service wasn't up to standard and I apologise we did not exceed expectations as is our goal. As we've been expanding, we have indeed had many new staff members, but that is no excuse for having to chase up payments and the other problems you've experienced. I will pass these words back on to management and we will endeavor to ensure these are addressed.

KarlBosworth · 4 June 2018
4.0 Verified review

My Plan Manger is great – she's great! She's made my bills seamless. I don't have to do anything. I send her invoices she pays it – it's great!

Response from My Plan Manager

Karl, Thank you so much for taking the time to leave such a lovely, positive review! We're so glad to hear about your good experience. -MPM

cathydal · 23 February 2018
5.0 Verified review

After my 1st experience with another organisation I can highly recommend My Plan Manager. Apart from courtesy and assistance they have provided me with an email version of a letter to send to my service providers (big help). This essentially means i don't have to be in the middle, my providers deal directly with them. They are always polite, efficient and extremely easy to deal with and have assisted me in support to find providers whilst my previous financial intermediary would not do at all. BRAVO My Plan Manager

Response from My Plan Manager

cathydal, Wow, thank you for taking the time to leave this review! We have just started actively using clickability but this is fantastic to see. Hope everything is still going great! -MPM

Contact Information

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Service Areas

Australian Capital Territory, New South Wales, Northern Territory, Queensland, South Australia, Tasmania, Victoria, Western Australia

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Provider Details

ABN
52 617 963 676
Organisation type
Company
NDIS registration
Registered
Accreditation
Accredited

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