First2Care

My Husband has been with NDIS since 2019. First2Care have been our plan managers from day one and have gone above and beyond in helping us to navigate through the NDIS plan. They have been incredibly helpful and always ready to answer any questions that my arise. They have always remained in contact with us on every level and we would highly recommend First2Care as plan managers.

Since we changed to First2Care for Plan Management, we have been impressed with how well they have been to us. They have treated us like human beings and not just revenue. They have been understanding, patient and respectful every time we have dealt with them. The invoices, reports and procedures are in a understandable format. It is a refreshing change to speak to friendly, caring people. We have respect, admiration and trust in First2Care and do not hesitate in recommending them to any one requiring Plan Management.

Gwen: I use F2C on behalf of my son. They're always available, get back to me promptly, and made the transition from our previous plan manager very smooth. Their end-of-month statements are very helpful. I would definitely recommend them to another participant.

I have found everything about first2care excellent nothing is to much trouble they are always easy to contact and very good at keeping you informed about everything your invoices are paid as quick as possible and they will answer any questions you care to ask I highly recommend them

First2Care is our first plan manager and came highly recommended. They have been amazing from the very beginning making the process of navigating the NDIS and using funds so simple. The customer service is always friendly, invoices are paid promptly, and everything is communicated effectively and updates given regularly. We have been so happy with their service for 2 of our family members and cannot recommend them highly enough. First2Care have taken the stress of managing invoices for therapies away so we can simply focus on implementing the supports we need and enjoying our lives.

My support co-ordinator recommended First to Care and they have been amazing! One less thing to worry about especially when I was managing 3 NDIS plans. I get monthly budget updates and notification of every incoming invoice. I even get a monthly phone call from the First to Care rep. Highly recommend them!!

Katheryn First2care was recommended to me by my previous Plan Manager. First2care has made everything so easy when it comes to getting the most out of my son’s NDIS Plan. They are in regular contact, and are fully transparent with invoices and budgeting. First2care is also excellent at responding to urgent requests.

Incredible plan management, I can not thank you guys enough, you have made my life so easy, while I’m on my journey to recovering from my depression and anxiety

It has been faultless since the beginning of our association

First2 Care have been our Plan Manager for over 12 months. They provide exceptional service as well as provide assistance and advice on support services. All invoices are paid promptly and any follow up telephone calls are responded to without delay. Highly recommend First2Care to manage your NDIS funding.

First2Care are quick to answer the phone (unlike so many organisations these days!) and are always helpful, with any queries quickly resolved. The team also are vigilant, picking up errors with invoices and requesting service providers to correct these. We always receive a copy of each invoice and it is easy for us to have an invoice placed on hold if we need to check the accuracy of the details.

First2Care staff are exceptionally efficient and friendly. Our account Manager Alex Anthony is always on hand and flexible with time and answers questions diligently and explains step by step. Always calls back if he misses the call on the day if not the next day. The accounts are processed and paid in a very quick turnaround. No frustration or issues. Amazingly , this is the first time that I have come across a company with management that are so efficient with no mistakes made. I would highly recommend everyone out there to utilise this company for any NDIS matters or whatever may be. Especially for a first timer like me who needed all the guidance I could get. I never felt inferior. Always supported along with way. I plan to keep First2Care for all my accounts and needs for NDIS for the future.

We've been with First2Care since the beginning of our NDIS journey and I have nothing but praise for them. We had a few hiccups with our plan along the way and the team were extremely supportive. Invoices are always paid promptly and they send out a budget summary every month so you can keep track of your funding. Phone calls are always pleasant - answered quickly and with friendly rapport. Emails are always responded to quickly as well. I always recommend the First2Care team to anyone asking for a plan manager without hesitation.

I have been with First2Care for about 12 months now and have found there service excellent! They pay invoices fast, have great and fast customer service for any questions myself or support providers have and are all very friendly and easy to deal with. Couldn’t recommend them more.

Terry: They genuinely care. They do a good job, paying everything quickly. I can’t think of any improvements! They’re very professional, but also very caring.

I changed to First2Care after my other provider “dropped the ball”. Alex and team have been great. Always in top of things and payment to my support team has been prompt. Would not even consider changing, I highly recommend them!

I have found the team at First2Care to be wonderful - very personable, friendly, helpful and patient. They really know the in’s and out’s of the NDIS and how to navigate it. They are very reliable and quick to pay invoices, and keep me informed regularly with how my budget is going. They are also very transparent, with their own portal, so I can check things out whenever I like. They keep me constantly up-to-date with changes and are always available (and understanding) to help or explain things to me. They have really helped make my experience of the NDIS a lot easier.

First2Care are absolutely amazing! No long hold times on the telephone, super quick turn around with invoices. Customer service is always super helpful and if they don’t have the answer for you they will find it for you and even offer to call you back. Before First2Care I was with a different provider who were absolutely shocking. I am SO glad I changed providers! I HIGHLY recommend First2Care, it’s the best decision you will make!

I would be lost without First2Care as my Plan Managers! The friendly team are readily available to listen on the phone or quick to respond to an email. They go that extra distance to help me understand and manage my plan.The team provide supportive advice and have advocated on my behalf when I've experienced a couple of hurdles with service providers, for which I am very grateful. My invoices are always paid on time, saving me the headache of needing to manage more paperwork. Thank you First2Care for your genuine and professional care.

Frist2Care have been my plan mangers for about 10 months and the team have been nothing but great with getting my payments sorted hassles free. Having the app and the great benefit with keeping track of the invoices they have paid, I would definitely recommend them.