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AIIM Choices Plan Management - Plan Managers

Offering Plan Management, Training in Australian Capital Territory, New South Wales, Northern Territory for NDIS participants.

4.9 (125 reviews) Company ABN 78 622 029 949
NDIS Registered Accredited 2 services Serves 8 states 1 location
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About AIIM Choices Plan Management - Plan Managers

Wodonga, Victoria

🆓 We provide you with FREE advice! 💸 We take all the stress away by paying invoices at no cost to you! 🌐 We speak in your language – Our staff can speak more than 15 languages! 🏆 AIIM Choices is regarded as a leader in the NDIS community specialising in Plan Management services. Our aim is to empower individuals to reach their potential through a wrap-around approach. Our values of “We listen, we care” create a supportive environment where participants, their support network, and service providers feel valued and cared for.

💙 We focus on offering personalised support, where we pay your NDIS invoices on time, so you can focus on living your best life. Our Team works with you to ensure you’re making the most out of your plan, achieving your goals and accessing all the support services available. 🌍 We have a national footprint with a personalised focus emanating from regional Victoria. Our mission is to be the top choice for NDIS Plan Management, providing tailored support countrywide.

We recognise the importance of offering support in a language you understand and feel comfortable with. If English isn’t your preferred language, our team can provide support in Chinese (Simplified and Traditional), Vietnamese, Turkish, Sinhala, Punjabi, Polish, Filipino, Hindi, and more. Collectively, our team speaks over 15 different languages. We’ll work with you to understand your needs and communicate in a way that works best for you.

Support at a glance

Delivery options

Group · Online service · We come to you · You come to us

Age groups

All ages (0 to 60+)

Languages

Nepalese/Nepali, Malay, Punjabi, Sinhalese/Tamil, Vietnamese, Polish +5 more

Service area

Australian Capital Territory, New South Wales, Northern Territory, Queensland, South Australia, Tasmania, Victoria, Western Australia

Services (2)

Supports listed by AIIM Choices Plan Management - Plan Managers, including where and how each service is delivered.

Plan Management

Direct connect

AIIM Choices is an independent NDIS Plan Management Specialist, whose primary purpose is to assist NDIS participants to achieve their goals and become empowered individuals. We have a national footprint with a personalised focus.

Australian Capital Territory · New South Wales · Northern Territory · Queensland · South Australia · Tasmania · Victoria · Western Australia View all 88 regions Hide regions

Australian Capital Territory — Capital Territory

New South WalesCapital Region, Central Coast, Central West, Coffs Harbour - Grafton, Far West And Orana, Hunter Valley Exc Newcastle, Illawarra, Mid North Coast, Murray, New England And North West, Newcastle And Lake Macquarie, Richmond - Tweed, Riverina, Southern Highlands And Shoalhaven, Sydney - Baulkham Hills And Hawkesbury, Sydney - Blacktown, Sydney - City And Inner South, Sydney - Eastern Suburbs, Sydney - Inner South West, Sydney - Inner West, Sydney - North Sydney And Hornsby, Sydney - Northern Beaches, Sydney - Outer South West, Sydney - Outer West And Blue Mountains, Sydney - Parramatta, Sydney - Ryde, Sydney - South West, Sydney - Sutherland

Northern TerritoryDarwin, Northern Territory - Outback

QueenslandBrisbane - East, Brisbane - North, Brisbane - South, Brisbane - West, Brisbane Inner City, Cairns, Central Queensland, Darling Downs - Maranoa, Gold Coast, Ipswich, Logan - Beaudesert, Mackay - Isaac - Whitsunday, Moreton Bay - North, Moreton Bay - South, Queensland - Outback, Sunshine Coast, Toowoomba, Townsville, Wide Bay

South AustraliaAdelaide - Central And Hills, Adelaide - North, Adelaide - South, Adelaide - West, Barossa - Yorke - Mid North, South Australia - Outback, South Australia - South East

TasmaniaHobart, Launceston and North East, South East, West and North West

VictoriaBallarat, Bendigo, Geelong, Hume, Latrobe - Gippsland, Melbourne - Inner, Melbourne - Inner East, Melbourne - Inner South, Melbourne - North East, Melbourne - North West, Melbourne - Outer East, Melbourne - South East, Melbourne - West, Mornington Peninsula, North West, Shepparton, Warrnambool And South West

Western AustraliaBunbury, Mandurah, Perth - Inner, Perth - North East, Perth - North West, Perth - South East, Perth - South West, Western Australia - Outback (North), Western Australia - Outback (South), Western Australia - Wheat Belt

Online serviceWe come to youYou come to us
0-7 yrs8-16 yrs17-21 yrs22-59 yrs60+ yrs

Nepalese/Nepali, Malay, Punjabi, Sinhalese/Tamil, Vietnamese, Polish, Mandarin, Cantonese +3 more languages

Training

Direct connect

Participant Training At AIIM Choices we recognise that for participants to get the maximum benefit from there plan, they need to understand their plan. We offer one to one training for participants and their support group regarding their plan. We go th...

Location

AIIM Choices Pty Ltd

Trotman Building, Suite 3/111-113 Hume St, Wodonga VIC 3690

aiimchoices@gmail.com

Reviews (125)

4.9
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Sarvin · 9 September 2025
5.0 Verified review

AIIM Choices makes the NDIS journey so much easier. They take the stress out of invoices, offer free advice, and truly live by “We listen, we care.” With a supportive, multilingual team and a focus on empowering people, they provide professional yet compassionate service. Highly recommended!

Response from AIIM Choices Plan Management - Plan Managers

Thank you for your positive review. The AIIM Choices Team

Luarna · 13 August 2025
5.0 Verified review

I have been using AIIM for a number of years now, they manage my daughter’s NDIS plan. I highly recommend their services, quick, professional and friendly. If I ever have a question my emails are answered promptly. I really appreciate how they support me with my daughter’s NDIS plan

Response from AIIM Choices Plan Management - Plan Managers

Thank you for your positive feedback. We look forward to supporting you moving forward. The AIIM Choices Team

ryan little · 12 August 2025
5.0 Verified review

I meant Nathan today he was so professional help me understand how all works really friendly can’t wait too get my NDIS start they made it so easy and the office lady Lisa also makes it easy too deal with yes it’s overwhelming at fist but I felt this team has made it much easier too understand the process I cannot thank them highly enough and I sincerely recommend this company as plan managers

Response from AIIM Choices Plan Management - Plan Managers

Thank you for the lovely feedback. We appreciate you taking the time to leave a positive review. The AIIM Choices Team

Tina Issa · 12 August 2025
5.0 Verified review

AIIM choices is a great NDIS company to assist you will all your needs. Great communication, very helpful and very professional and friendly. Rajita the Plan Manager has been wonderful in assisting with Issas package. Very happy with the service.

Response from AIIM Choices Plan Management - Plan Managers

Thank you for your kind feedback. We look forward to supporting you moving forward. The AIIM Choices Team

Martin · 12 August 2025
5.0 Verified review

Wonderful professional predictable service

Response from AIIM Choices Plan Management - Plan Managers

Thank you for your kind words. The AIIM Choices Team

Florence.M · 24 July 2025
5.0 Verified review

The service we receive from AIIM is second to none. Excellent and courteous attention from Terri and all the staff at AIIM

Response from AIIM Choices Plan Management - Plan Managers

Thank you for your kind words and positive review. We look forward to working with you moving forward. The AIIM Choices Team

Raymond · 4 June 2025
5.0 Verified review

Very helpful wth any questions I need answered Always very polite Terri has Ben a great asset

Response from AIIM Choices Plan Management - Plan Managers

Thank you for your positive response. We look forward to working with you in the future. The AIIM Choices Team

gladpos · 4 June 2025
5.0 Verified review

I have had the best service from AIIM since 2022. My Plan Manager, Terri, is excellent, as well as, I've had several support coordinators whom were all very efficient.

Response from AIIM Choices Plan Management - Plan Managers

Thank you for your positive review. The AIIM Choices Team

Kim Cordwell · 2 June 2025
5.0 Verified review

I love AIIM Choices. My plan manager & her team are the best. They're always ready to help me if I have any questions, and are friendly make me feel like a person &not just a number. I can't imagine anyone else managing my plan for me. They are a godsend.

Response from AIIM Choices Plan Management - Plan Managers

We appreciate your positive review and look forward to working with you in the future. The AIIM Choices Team

Eternal Disability Care · 1 April 2025
5.0 Verified review

They are really good

Response from AIIM Choices Plan Management - Plan Managers

Thank you for your positive review. The AIIM Choices Team

blim · 27 March 2025
5.0 Verified review

They genuinely listen and understand, making me feel heard and valued. I truly appreciate their kindness and commitment—thank you!

Response from AIIM Choices Plan Management - Plan Managers

Thank you for taking the time to give us a positive review. We look forward to working with you into the future. The AIIM Choices Team

elam8481 · 20 March 2025
5.0 Verified review

Received prompt response to my enquiry. Thank you so much

Response from AIIM Choices Plan Management - Plan Managers

Thank you for providing a positive review, we certainly appreciate it. The AIIM Choices Team

Naomibryers88 · 10 March 2025
5.0 Verified review

Perfect always great to deal with thanks

Response from AIIM Choices Plan Management - Plan Managers

The AIIM Choices team thank you for taking the time to leave us a positive review.

kgrace91 · 7 February 2025
5.0 Verified review

Terri and the team at aiim choices are fantastic at managing my accounts and have been for years. My invoices are paid within the week, any questions I have are answered promptly and they are very kind and helpful.

Response from AIIM Choices Plan Management - Plan Managers

Thank you for your positive review. We look forward to working with you in future. The AIIM Choices Team

ambereliott23 · 21 January 2025
5.0 Verified review

AIIM Choices has been a great experience, their extremely reliable and response time with emails is amazing. Their team is super friendly and kind. Thank you :)

Response from AIIM Choices Plan Management - Plan Managers

Thank you for your kind words. The AIIM Choices Team

Ray-fitz · 7 January 2025
5.0 Verified review

After having a terrible plan manger in the pass was a bit of a let down expectations & was hesitant to go with a new plan manager Since being with aiim it has gave me great confidence In having a fantastic team & Terri has been awesome to liaise with

Response from AIIM Choices Plan Management - Plan Managers

Thank you for your positive response. We look forward to continuing working with you in future. The AIIM Choices Team

deefarrell67 · 17 December 2024
5.0 Verified review

I have a huge respect for this company and their employees. They are kind, courteous and very accommodating.

Response from AIIM Choices Plan Management - Plan Managers

Thank you for your kind words. AIIM Choices

Anonymous · 25 November 2024
5.0 Verified review

AIIM Choices Plan Management provides exceptional customer service, expertise, and support. I highly recommend them to anyone looking for reliable and effective plan management services.

Response from AIIM Choices Plan Management - Plan Managers

Thank you for your positive review. We look forward to continuing to work with you well into the future. AIIM Choices Team

wayne.johnson · 28 October 2024
5.0 Verified review

Service from AIIM Choices is always prompt, accurate and efficient. Always willing to go the extra mile to assist with any of my enquiries. Terri McIntosh is superb

Response from AIIM Choices Plan Management - Plan Managers

Thank you for your positive review. AIIM Choices Team

Quantum Disability Services · 28 October 2024
5.0 Verified review

We have Chosen Aiim Choices Plan Management as a Plan Manager for our Participants since last 3 months. We have received excellent service from Christian Nelson as our Plan Manager, she has deep knowledge and she is up to date with new legislation changes which came into effect from 3rd Oct 2024. She always goes into the deep and feed correct information to us, as a Provider we are extremely happy and we second Aiim Choices. Thank you Christian and Team.

Response from AIIM Choices Plan Management - Plan Managers

Thank you for your kind review. We enjoy providing great customer service to our customers and appreciate you providing a positive review. We look forward to working with you into the future. AIIM Choices Team

Sharmila Shrestha · 10 October 2024
4.0 Verified review

Very good service

Response from AIIM Choices Plan Management - Plan Managers

Thank you for your kind response. We enjoy working with you well into the future. AIIM Choices Team

denielleevans49 · 11 September 2024
5.0 Verified review

To whom it may concern, We have recently changed providers to Aiim Choices reason for our change not completely happy with previous supports Re - Plan Manager/Support Coordination. I met Christine Nelson sometime ago not realising she was a Plan Manager after several lengthy conversations in person and over the phone I had no doubt with her knowledge and expertise regarding everything with NDIS she was someone I wanted to align myself with moving forward to enable better support for my brother in law as his Guardian. I couldn’t be more grateful and impressed with her professionalism, care she has shown - going above and beyond is an understatement regarding Christine. We can’t thank you enough Christine so happy we crossed paths and changed providers. Thank You!!! ☺️🥰

Response from AIIM Choices Plan Management - Plan Managers

Thank you for your positive review, we appreciate your feedback and your time taken to provide your response. We look forward to working with you in the future. AIIM Choices

maryrose.bronts · 9 September 2024
5.0 Verified review

Teresa is extremely knowledgeable and helpful. Teresa is very efficient with her communication and following through on tasks. Thankyou Teresa for all of your assistance.

Response from AIIM Choices Plan Management - Plan Managers

Thank you for your positive review. We appreciate the feedback and look forward to assisting you in the future. AIIM Choices

Jadetimothy · 13 August 2024
5.0 Verified review

Hi May 2024 I had a phone conversation with Christine Nelson I was at a pretty low point in my life off. Feeling let down by a lot of the providers here in Tasmania. My mum actually googled and found Christine online and then arranged for me to speak with her. Since working with Christine it has been life-changing for me. She has done such Animazing job and I cannot give her enough credit for what she's done for me Even my mental Has changed because I finally have. somebody in my corner it's like she's a coordinator occupational therapist counsellor all in one she's incredibly professional supportive and caring so much more I could say on her but I'd like to keep it short and sweet but thankfully I have such an amazing planner and company behind me I feel honestly blessed.

Response from AIIM Choices Plan Management - Plan Managers

Thank you for your positive review. We appreciate your kind words for our Plan Manager Christine.

bindy · 5 August 2024
5.0 Verified review

Aiim Choices are thorough, reliable, empathetic and understanding of client's different needs and funding. I would highly recommend anyone who is seeking a plan manager for their NDIS funding to go with Aiim Choices.

Response from AIIM Choices Plan Management - Plan Managers

Thank you for your positive response. We are pleased you had a great experience with us and are always happy to talk to our participants. AIIM Choices

johnp.e533 · 5 August 2024
5.0 Verified review

Today I had the absolute pleasure connecting with a wonderful lady from aiim choices named Christine Nelson. I just want to say thank you for taking the time today to chat regarding the NDIS and the plan management services provided by your organisation. I am very grateful for the information, knowledge and the patience you showed explaining certain procedures and the pitfalls to look out for.. It is rare to find someone in a position such as yours willing to take the time to explain the necessary procedures. Moving forward as we set up further with the Ndis, we will not hesitate to use aiim services and also recommend aiim without hesitation. Kind regards John.

Response from AIIM Choices Plan Management - Plan Managers

Thank you for taking the time to provide your positive feedback on your experience with us John. We certainly enjoy hearing the wonderful feedback on our staff. We look forward to connecting with you in the future. AIIM Choices

pamlove1238 · 3 July 2024
5.0 Verified review

Amazing service, never fail us

Response from AIIM Choices Plan Management - Plan Managers

Thank you so much for your review, we certainly appreciate your feedback. Aiim Choices

karina · 22 April 2024
5.0 Verified review

Terri and Stacey have been nothing but amazing! Emails and phone calls are always replied to promptly and are very supportive and knowledgeable.

Response from AIIM Choices Plan Management - Plan Managers

Thank you so much for your kind words, Karina! We truly appreciate you taking the time to share your experience with Terri and Stacey. At AIIM Choices Team, our priority is to provide exceptional support and guidance to our clients, and we're thrilled to hear that Terri and Stacey have exceeded your expectations. Prompt communication and knowledgeable assistance are fundamental to our approach, and we're committed to ensuring that every interaction is positive and productive. Your satisfaction is our utmost reward, and we look forward to continuing to serve you with excellence. If you ever need anything else, don't hesitate to reach out. Regards, AIIM Choices Team

kimmygal · 5 March 2024
5.0 Verified review

I cannot speak highly enough of my plan manager, Terri McIntosh & her wonderful team. They are so easy to talk to and I'm totally relaxed when I contact them about my plan

Response from AIIM Choices Plan Management - Plan Managers

Thank you so much, Kimmygal! It's fantastic to hear that you're satisfied with our services and feel at ease discussing your plan with us. We're here to support you every step of the way! AIIM TEAM

jennifer · 26 February 2024
5.0 Verified review

Terri is always helpful and responsive to my questions. She answers my emails promptly with in the hour of receiving the email

Response from AIIM Choices Plan Management - Plan Managers

Thank you for your kind words, Jennifer! We are glad to hear that you find our service helpful and responsive. It's our priority to address your questions promptly and efficiently. Please don't hesitate to reach out anytime! AIIM TEAM

bindy · 23 February 2024
5.0 Verified review

The most amazing plan manager I have ever worked with. Caring, thorough and prompt. Thank you Teresa

Response from AIIM Choices Plan Management - Plan Managers

Thank you so much, Bindy! Your words mean a lot to us. We're thrilled to hear that you find our service amazing, caring, thorough, and prompt. It's a pleasure working with you, and we're always here to assist you in any way we can! AIIM TEAM

Jsproule · 17 December 2023
5.0 Verified review

Great team at AIIM. Makes working with mutual participants a breeze! Jason , Albury Disability Support Services

Response from AIIM Choices Plan Management - Plan Managers

Hi Jason, We are delighted to learn about your positive interaction with our AIIM team. Our constant aim is to facilitate seamless collaboration among participants, and it brings us joy to hear that you had a positive experience in this regard. Thank you and warm regards, AIIM Team

Nomes74 · 28 November 2023
5.0 Verified review

AIIM choices have been managing my sons ndis plan for a few years now. Highly recommend Terri and her team.

Response from AIIM Choices Plan Management - Plan Managers

Dear Nomes, We sincerely appreciate you taking the time to share your experience with AIIM Choices and for recommending Terri and our team. It's always gratifying to receive positive feedback, and we're delighted to hear that your son's NDIS plan management has been a positive and beneficial experience. Regards, AIIM Team

kay_ant · 10 November 2023
5.0 Verified review

Staff are friendly, reliable, efficient and approachable. A special thanks to Stacey. Have no hesitation recommending them and their App makes life so easy. Thanks A.I.I.M.

Response from AIIM Choices Plan Management - Plan Managers

Dear kay_ant, Thank you for taking the time to share your wonderful experience with us! We're delighted to hear that our staff, especially Stacey, has made a positive impact on your interactions with our services. Your kind words about our team's friendliness, reliability, and efficiency mean a lot to us. We're also glad to hear that our app has been making your life easier. If you ever need assistance or have further feedback, don't hesitate to reach out. We truly appreciate your recommendation! Warm regards, AIIM Team

Sheppsbestsupporter · 10 November 2023
5.0 Verified review

Was very grateful that Terry simply picked up the phone and called me to clarify something rather than going through email merry go round

Response from AIIM Choices Plan Management - Plan Managers

Dear Sheppsbestsupporter, Thank you so much for your kind words! We're thrilled to hear that Terry's personal touch made a positive impact on your experience. We believe in efficient and direct communication, and we're delighted that Terry could address your concerns promptly. If you ever need further assistance, feel free to reach out. We appreciate your support! Best regards, AIIM Team

jaimes.assists · 24 October 2023
5.0 Verified review

The stuff at Aiim are very kind, professional, reliant and fast with their communications. Something I greatly appreciate as a support provider. Watching how the staff at Aiim work with NDIS participants is amazing and some of the best plan management I've seen. Highly recommend.

Response from AIIM Choices Plan Management - Plan Managers

Dear jaimes.assists, Thank you for your heartfelt feedback! We're thrilled to hear that you appreciate our team's kindness, professionalism, reliability, and prompt communication. It's especially rewarding to know that our approach to working with NDIS participants has left a positive impression on you. We're grateful for your recommendation and honored to have your support as a provider. If there's anything else we can assist you with, please feel free to reach out. Warm regards, AIIM Team

kimmygal · 17 October 2023
5.0 Verified review

I love having AIIM managing my plan. The staff are fantastic to work with, and are all so friendly and helpful

Response from AIIM Choices Plan Management - Plan Managers

Dear kimmygal@live.com.au, We're overjoyed to hear that you love having AIIM manage your plan! Your kind words about our fantastic and friendly staff mean a lot to us. We're committed to providing the best service, and it's wonderful to know that our team has been helpful in your experience. If there's ever anything you need assistance with or if you have additional feedback to share, please don't hesitate to reach out. Thank you for choosing AIIM! Best regards, AIIM Team

Horizon · 18 September 2023
5.0 Verified review

As an experienced NDIS Support Coordinator, AIIM Choices are the best in the business and have been from the start. Friendly staff, person centred approach and individualised plan management is what sets them above the rest. I Highly recommend.

Response from AIIM Choices Plan Management - Plan Managers

Hi Horizon, Thank you so much for your wonderful review! We truly appreciate your kind words and are thrilled to hear that you find AIIM Choices to be the best in the business. Our team is dedicated to providing a person-centered approach and individualized plan management to ensure the best possible support for our NDIS participants. We take pride in our friendly staff who are committed to making a positive difference in the lives of the individuals we serve. Your recommendation means a lot to us, and we will continue to strive for excellence in delivering top-notch NDIS support coordination. If you or anyone you know ever needs assistance, please don't hesitate to reach out. We're here to help and support the NDIS community. Thank you once again for your kind words and trust in AIIM Choices! AIIM TEAM

CGS · 3 August 2023
5.0 Verified review

As a support worker, AIIM are very professional, prompt, polite and really good to work with. I recommend them.

Response from AIIM Choices Plan Management - Plan Managers

It is such a pleasure to hear that you are happy to work with us. It means a lot. AIIM Team

YouthWork2696 · 25 June 2023
5.0 Verified review

Awesome Service Provider, always responding quickly and professionally.

Response from AIIM Choices Plan Management - Plan Managers

Thanks a lot for your kind words. It is a pleasure working with you. AIIM Team

cupcake · 15 June 2023
5.0 Verified review

The team at AIIM are brilliant, I'm not the best at paperwork but they are always on hand to help when things go wrong, and they are spot on with my regular payments

Response from AIIM Choices Plan Management - Plan Managers

Dear cupcake, Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that our team at AIIM has been able to assist you with your paperwork and provide prompt support when things haven't gone as planned. At AIIM, we understand that paperwork can sometimes be overwhelming, and we strive to make the process as seamless as possible for our customers. It's our top priority to ensure that you receive the assistance you need whenever you face any challenges. We're glad to know that our team has been able to deliver on that commitment for you. Additionally, we appreciate your kind words about our accuracy with your regular payments. We know how crucial it is to be reliable in this aspect, and we're delighted that we've been able to meet your expectations consistently. Your feedback motivates us to keep improving and providing exceptional service. If there's anything else we can assist you with, please don't hesitate to reach out. We're here to help! Thank you once again for choosing AIIM. AIIM Team

DerickSarang · 28 March 2023
5.0 Verified review

Always ready and willing to help , Great Services

Response from AIIM Choices Plan Management - Plan Managers

Hi Derick, It is great to see that you are happy with our service. Thanks for taking the time to write a review for us. Regards, AIIM Choices

henrybear · 28 March 2023
1.0 Verified review

Terrible. This company seemingly held my funding & refused to pay a lot of invoices which should have been paid without question. It wasn't until getting hold of the NDIS complaints that they paid the outstanding invoices and I was able to move onto a much better company. There was many difficulties with getting hold of my assigned plan manager, they would never return my calls & supports got to the point where they did not want to come to work for me because they were not being paid for months! I unfortunately had a very bad experience with this company, and so did many others I know. Luckily I have moved onto a privately owned Plan Management company and my invoices are being paid the same day!

Response from AIIM Choices Plan Management - Plan Managers

Dear ‘Henrybear’ Thank you for taking the time to provide feedback on Clickability on 23 March, 2023. We are sorry to hear that you had such an unpleasant and frustrating experience as a previous client of AIIM Choices. In the interests of continually improving our service, we take all feedback seriously and would welcome the opportunity to speak with you further to address your complaints and dissatisfaction with our service. We strive to provide the best possible service to all our clients and stakeholders so if we hear that a client feels let down or unhappy, we would like to know how we could’ve done better. Regarding the issue of outstanding invoices, our dedicated plan managers work hard to have invoices paid within one to three business days. Providers regularly comment on how reliable we are at maintaining that turnaround - to hear invoices have not been ‘paid for months’ is of great concern to us. However, in some cases when client or support co-ordinator approval is required prior to processing the claim, or if the NDIS does not approve a claim for reasons of ineligibility or funding shortage, this turnaround time is not possible. The plan manager must follow the NDIS guidelines to claim funds through the NDIS. Once the NDIS approves and submits funds to AIIM for that invoice, the plan manager forwards the money to the provider on the same day. Final approval for a claim is by NDIS, not by AIIM. We regret to hear that you also had an unsatisfactory experience with your assigned plan manager, particularly in lack of communication. We would be grateful if you could contact us on [phone hidden] or email reception@aiim.com.au to provide additional details regarding this situation so that we can address this concern further.

Be Rebecca one day · 27 February 2023
5.0 Verified review

A thoughtful, kind, helpful, patient and understanding team. Stacey K. (my contact person) has been extremely helpful in providing me with a far better understanding of what I can (as well as what I can’t) do with my NDIS funds. While the NDIS is there to assist people with the circumstances they find themselves in, it’d be difficult to find anyone who doesn’t find using & navigating the NDIS pretty confusing & daunting - and (for me) this was restricting my using my funds other than for the barest of supports. With AIIM’s help, I’m gradually learning, and utilising my funds in ways that are better for me & my journey into becoming more engaged in & with my community, family & friends. This is a huge step for me, & I’m grateful for the support I’ve received from AIIM.

Response from AIIM Choices Plan Management - Plan Managers

Hi Rebecca, Thank you so much for taking the time to leave us a review. Stacey is a true gem of AIIM Choices and it is great to hear that your NDIS journey is going well with Stacey's assistance. We learn from each other everyday and that's the beauty of being in the same team. Hope you have many more beautiful days. Warm regards, AIIM Team

Noenoenoe · 13 February 2023
5.0 Verified review

The Aiim team have great customer service and are one of our preferred fund management providers to work with. Not only are they prompt with paying invoices, but they are also a pleasure to work with whenever we've had any issues with client's funding. Their customer service and plan managers team are friendly and helpful and we know they provide that same level of support to NDIS participants and service providers.

Response from AIIM Choices Plan Management - Plan Managers

Hi Noenoenoe, Thanks a lot for your kind words. The service providers and we do our best for our participants and we work as a team. It is wonderful to hear that you are happy with our service. Keep shining together.

SimplyBalancedAustralia · 6 February 2023
5.0 Verified review

I have always found AIIM staff and services to be excellent and also timely Margaret

Response from AIIM Choices Plan Management - Plan Managers

Hi Margaret, Your feedback made our day today. Thanks a lot for your kindness and appreciation. Same to you.

sweeney.dylan · 24 November 2022
5.0 Verified review

Any questions i had got answered on the day they got the email seemingly same for my recovery coach. No complaints from my service providers for late invoices. In general just awesome compared to what I've heard about other plan managers.

Response from AIIM Choices Plan Management - Plan Managers

Hi Dylan, thank you for your great feedback! Our team are always available and ready to help wherever we can. Many thanks, the AIIM Choices Team

Vee19 · 26 October 2022
5.0 Verified review

Being a service provider, it can be difficult chasing up emails, but AIIM Choices are responsive and timely with invoices and any enquiry I have. Mary is very helpful in answering questions and is very pleasant to deal with. Would highly recommend.

Response from AIIM Choices Plan Management - Plan Managers

Thank you for your great feedback! Our team are always available and ready to help wherever we can. Many thanks, the AIIM Choices Team

Grass n garden · 19 October 2022
5.0 Verified review

As a sevice provider all my dealings with AIIM Choices have and continue to be five stars across the board from communication to payment of accounts and great staff. Thank you team...

Response from AIIM Choices Plan Management - Plan Managers

Thank you for your excellent feedback, our team works hard to ensure the whole process runs smoothly for everyone! Many thanks, the AIIM Choices Team

XtraCare jojo · 15 August 2022
5.0 Verified review

Krissy in accounts is absolutely amazing and on the ball!! I deal with other plan managers and they are not even near as great in communication and punctuation as Krissy .. so a massive thank you Krissy for always making the invoice process easy and smooth running :) Josie

Response from AIIM Choices Plan Management - Plan Managers

Hi Josie, thank you for your amazing feedback! Many thanks, the AIIM Choices Team

Max20821 · 9 August 2022
5.0 Verified review

Mary is extremely helpful and very responsive. As well as getting an easy to read/understand statement each month, Mary also goes out of her way to touch base with you on a regular basis, and check in on the plan's funding status. She is an absolute delight to work with and very knowledgeable, which is very reassuring.

Response from AIIM Choices Plan Management - Plan Managers

Hi Max20821, thank you for your great feedback! Our team prides themselves on helping in any way we can to make the process easier! Many thanks, the AIIM Choices Team

Rosey · 9 August 2022
5.0 Verified review

Great people skills and helpful to work with

Response from AIIM Choices Plan Management - Plan Managers

Hi Rosey, thank you for your great feedback! Many thanks, the AIIM Choices Team

alton.miller · 22 July 2022
5.0 Verified review

Received prompt response to my enquiry - much appreciated.

Response from AIIM Choices Plan Management - Plan Managers

Thank you for your feedback! We work hard to make sure all enquiries are answered as quickly as possible! Many thanks, the AIIM Choices Team

nieyinhao · 22 July 2022
5.0 Verified review

AIIM Choice is very efficient and helpful. Strongly recommend

Response from AIIM Choices Plan Management - Plan Managers

Thank you for your great feedback! Our team prides themselves on being as efficient and helpful as possible! Many thanks, the AIIM Choices Team

Misha · 22 July 2022
5.0 Verified review

Thank you AIIM :)

Response from AIIM Choices Plan Management - Plan Managers

Thank you for your great feedback! Many thanks, the AIIM Choices Team

PaulRedcliffe · 27 May 2022
5.0 Verified review

Great plan managers

Response from AIIM Choices Plan Management - Plan Managers

Thank you for your great feedback! We look forward to continuing to work with you! Many thanks, the AIIM Choices Team

Bonnie2003 · 12 April 2022
5.0 Verified review

Fabulous prompt personal service. Made my NDIS transactions very easy

Response from AIIM Choices Plan Management - Plan Managers

Thank you for your wonderful feedback! Our team are always here to provide support where needed and makes sure invoices are paid promptly. We look forward to continuing to work with you! Many thanks, the AIIM Choices Team

KasieHolmes · 23 March 2022
5.0 Verified review

I have been with Aiim Choices for 3 years now and I have found them absolutely fabulous the support and kindness and professionalism to their clients is beyond amazing offering advice and assistance to achieve my NDIS goals and supporting me through the process of all supports in the plan and in life they take all the pressure off me by being able to pay my providers for me. Asha and Terri have always gone above and beyond for me and I appreciate all of their beautiful help over the years.

Response from AIIM Choices Plan Management - Plan Managers

Thank you for your wonderful feedback! Our amazing team always works hard to provide support and assistance to ensure you utilise your plan for your needs. We look forward to continuing to work with you! Many thanks, the AIIM Choices Team

refnmelt · 2 February 2022
5.0 Verified review

AIIM Choices help me a lot , they are patient and kind hearted to my Son with disability action. Especially An Liang always support us patiently, Mr Jin Zou also work hard to find driving support for my son. thanks as well. I am happy to have a correct choice of AIIM Choices to help us. and we will keep further service from AIIM.

Response from AIIM Choices Plan Management - Plan Managers

Thank you for your wonderful feedback! Our amazing team is here to provide the best support through compassion and understanding. We look forward to continuing to work with you both! Many thanks, the AIIM Choices Team

Kiza · 1 February 2022
5.0 Verified review

I have been looking for a really good company for 3 years now to be able to know that my plan is being optimised without wasting it and I have found just that with Aiim. I am now so much happier and less stressed out, I’m very grateful that I have this company in my corner. Highly recommend

Response from AIIM Choices Plan Management - Plan Managers

Thank you for your wonderful feedback! We are glad you feel comfortable that your plan is being optimised and supported by our team. Our team are always here to provide peace of mind and a positive experience throughout your NDIS journey. Many thanks, the AIIM Choices Team

connect · 31 January 2022
5.0 Verified review

As a small NDIS Provider we have found every interaction with AIIM Choices to be professional. When I have had questions regarding line items or invoices etc. I have always found them to be available and more than happy to provide advice (which is always in line with the NDIS guidelines). Being a new provider I have made errors with invoices relating to line items and both Lulu and Stacey have been both patient and provided me with assistance as a provider to make correction and understand the use of specific individual line items. AIIM is a Plan Manager that I would certainly recommend.

Response from AIIM Choices Plan Management - Plan Managers

Thank you for your wonderful feedback! Our team is always available to provide support as it is important for participants to receive the best outcome with their NDIS plan across all providers. We look forward to continuing to work together in the future! Many thanks, the AIIM Choices Team

Clickability Phone Review · 14 November 2021
5.0 Verified review

Thanks for all your support over the last 4 years. Searching for a plan manager after getting our first plan approved we discovered AIIM Choices. Since connecting with them 4 years ago we know that we won't need to look for financial planning support again. The team are very professional and helpful, any time I have a question they are able to find the right options that connect to our needs and NDIS plan. Thanks to the wonderful people at AIIM Choices for being there for us.

Response from AIIM Choices Plan Management - Plan Managers

Thank you for your wonderful feedback! This review really validates the hard work the team here really put into looking after our participants and we look forward to many more years of working together! Many thanks, the AIIM Choices Team

Clickability Phone Review · 14 November 2021
1.0 Verified review

Aaim choices are the worst dishonest people i have ever had the misfortune of being involved with They were fired months ago for being impossible to deal with they blocked my every attempt to use my funding they charged the ndis for assistance they never provided I have repeatedly expressed my disgust with them and told them they are fired but they still contact me constantly pressuring me to provide positive reviews when they don’t deserve them They are still harassing me to this day They are not to be trusted and I've closed down my ndis fund because it isn't worth the misery of having to deal with aaim choices and I've involved a lawyer to make them stop claiming money from the ndis for services they never provided They are the pits!

Clickability Phone Review · 14 November 2021
5.0 Verified review

I have had Aiim Choices as my accountant for some time now, about 3 years from memory. I have been so happy with their service. They have always been professional, friendly, and their communication has been fantastic. I would highly recommend them to anyone that needs an accountant.

Response from AIIM Choices Plan Management - Plan Managers

Thank you for your lovely review! This review really shows how hard the team works with our participants to provide support to participants, their loved ones and service providers. Many thanks, the AIIM Choices Team

Clickability Phone Review · 14 November 2021
5.0 Verified review

I have found AIIM Choices to be most helpful and efficient in their capacity as Plan Managers for NDIS funding. Their payments to providers are prompt, and they query larger Invoices when needed. They are also happy to provide advice when there is any confusion as to which parts of the NDIS funding should be used for a particular purpose. Over all, we are very happy with the service they provide and would be glad to recommend them to others.

Response from AIIM Choices Plan Management - Plan Managers

Thank you for your wonderful review! We understand the need for payments to be paid promptly and our team are always available to answer any questions or help when needed. Many thanks, the AIIM Choices Team

Clickability Phone Review · 4 November 2021
5.0 Verified review

I would definitely recommend this service. I've been with them for three years and I've always found them approachable. The girls are so friendly and I've never had any problems. They're always willing to help. The payments are consistent and clear. There's nothing I want more or less of, being with them has been peace of mind.

Response from AIIM Choices Plan Management - Plan Managers

Thank you for your great feedback! Our friendly team are always approachable and available to talk about any problems you may have. It is always important to us to ensure payments are made on time so there is never any stress around continuation of supports! Many thanks, the AIIM Choices Team

Clickability Phone Review · 4 November 2021
4.0 Verified review

Thanks for all your support over the last 4 years. Searching for a plan manager after getting our first plan approved we discovered AIIM Choices. Since connecting with them 4 years ago we know that we won’t need to look for financial planning support again. The team are very professional and helpful, any time I have a question they are able to find the right options that connect to our needs and NDIS plan. Thanks to the wonderful people at AIIM Choices for being there for us.

Response from AIIM Choices Plan Management - Plan Managers

Thank you for your wonderful feedback! This review really validates the hard work the team here really put into looking after our participants and we look forward to many more years of working together! Many thanks, the AIIM Choices Team

TOC · 6 October 2021
5.0 Verified review

Feedback to AIIM Choices from a Service Provider: 'No need to thank me! The patients are referred because you are very skilled at what you do, which then works best for my patients, its that simple!'

Response from AIIM Choices Plan Management - Plan Managers

Thank you for your positive feedback! Our team is always working hard to provide the best service and support to participants, service providers and loved ones to make the process as easy as possible. Many thanks, the AIIM Choices Team

Jhhvhjzbvvbbv · 27 September 2021
5.0 Verified review

Awesome provider wouldn't go any where else

Response from AIIM Choices Plan Management - Plan Managers

Thank you for leaving us such a lovely review! Our team is committed to providing ongoing support and looking after our participants and their families however we can. Many thanks, the AIIM Choices Team

RoslynJohnson · 8 September 2021
5.0 Verified review

I found the team very easy to work with, My support Coordinator Michelle made the whole process of transferring to AIIM easy. any problems arise i just contact Michelle and she sorts it all out for me. The absence of pressure has been invaluable for my health condition. i can say that transferring to AIIM and having Michelle as my coordinator has been a very positive move for my NDIS journey

Response from AIIM Choices Plan Management - Plan Managers

Hi Roslyn, thank you for leaving us such a lovely review! Our team are always here to provide peace of mind and a positive experience throughout your NDIS journey. Many thanks, the AIIM Choices Team

RaymondFitzpatrick · 3 September 2021
5.0 Verified review

The team are very helpful and keep in touch with you and only to happy to answer questions you may have in a professional Courtesy and friendly manner

Response from AIIM Choices Plan Management - Plan Managers

Hi Raymond, thank you for leaving us such a lovely review! Our team is committed to providing ongoing support by always being available to talk to and help in any way we can as it is important for us to look after all of our participants. Many thanks, the AIIM Choices Team

PeriJenkins · 21 July 2021
5.0 Verified review

This is my first time accessing the NDIS and AIIM have made it smooth sailing and answered all questions regarding our plan. Nothing was left unanswered Thanks guys 😀

Response from AIIM Choices Plan Management - Plan Managers

Hi Peri, thank you for leaving such a lovely review! Our team is committed to providing ongoing support and looking after our participants and their families however we can. Many thanks, the AIIM Choices Team

GwendaHaley · 7 June 2021
5.0 Verified review

Terri from aim has always been helpful to myself as a recipient of services and my staff who have provided my services. On the occasion I had a problematic service provider aim staff dealt the that person promptly and with no inconvenience to me. I am very great full to their staff for their caring and considerate service. Sincerely G. Haley, ndis service recipient.

Response from AIIM Choices Plan Management - Plan Managers

Hi Haley, thank you for leaving us such a lovely review! It really is a pleasure to work with you. This review really validates the hard work the team here really put into looking after our participants and enabling them to become empowered individuals. Many thanks, AIIM Choices Team.

Clickability Phone Review · 25 March 2021
5.0 Verified review

AIIM is really good, sorted out my plan management for me as well as my support coordination.

Response from AIIM Choices Plan Management - Plan Managers

Thank you for taking the time to leave our team a great review. At AIIM Choices we are all about providing the best possible service where participants feel comfortable and respected when services are provided to them. We understand that support is an important part of the process and the team works hard to make the process as easy and seamless as possible. We look forward to continuing working alongside you. Many thanks AIIM Choices Team

rosefrancis · 24 February 2021
1.0 Verified review

I originally hired Aiim Choices due to the good reviews online. Initially, the lady I spoke to there was very helpful. She was happy to answer any questions I had, which made things a bit easier as navigating the NDIS can be quite confusing at first. After I started regularly using my supports, I received several complaints from the support workers & physio's that their invoices were not being paid on time. When I contacted Aiim about this, they assured me they were getting paid on time & said they "should have the money in their account by tomorrow". (Seems to be their standard response). As time went on, ALL of my supports were contacting me saying they have several outstanding invoices from weeks ago. I contacted Aiim numerous times to ask what was happening & conveniently for them, the person I had to speak to was "away that day" or "working from home & not contactable". Aiim stopped replying to my emails & never returned my calls. I also rang to ask them on several occasions if I could be approved for certain items & other low cost consumables recommended by my OT and physio. One person would approve me for the item & the next day someone else from Aiim would call me and say "no you can't have that" after I had already paid for the item with my own money. In the end it got to the point where they wouldn't let me spend any of my consumables money, my support worker's didn't want to come to help me as they know they weren't getting paid by Aiim & I had no choice but to cancel the contract & lodge a formal complaint. When I emailed to say I want to cancel this "service" the employee on the phone said there would be a 2 week cooling off period where they will continue to pay invoices for that period. This was another lie & they had simply released my contract immediately without notifying me. Not once did I receive an apology from Aiim for any of above mistakes they made. If you are new to the NDIS or looking for a reliable & helpful Plan Management company, do yourself a favor & pick another company. The stress that Aiim Choices caused me & my support team has been extremely unnecessary.

SoliloquyRose · 6 January 2021
5.0 Verified review

Excellent plan manager and service provider. I’ve been using Aiim for 6 months and very happy with prompt attention.

Response from AIIM Choices Plan Management - Plan Managers

Hi SoliloquyRose, Thank you for taking the time to leave our team a great review. At AIIM Choices we are all about providing the best possible service where participants feel comfortable and we understand that it is very important to be prompt with any questions or concerns. We look forward to continuing working alongside you. Many thanks, AIIM Choices Team

KateGrace · 17 November 2020
5.0 Verified review

I have been with AIIM for the past two years and I cannot speak highly enough of them. The team are always happy to help with any enquiries professionally and promptly. They really care for their clients, are very friendly and happy to help wherever they can.

Response from AIIM Choices Plan Management - Plan Managers

Hi KateGrace, Thank you for taking the time to leave our team such a lovely review. At AIIM Choices we are focused on providing the best service and this review shows the hard work that the team has been doing to ensure that everyone feels that they are well supported and looked after. Many thanks, AIIM Choices Team

BillWheeler · 27 October 2020
5.0 Verified review

Very good 5 star

Response from AIIM Choices Plan Management - Plan Managers

Hi BillWheeler, Thank you for taking the time to leave our team a great review. At AIIM Choices we are focused on providing the best service we can provide. Many thanks, AIIM Choices Team

Clickability Phone Review · 29 September 2020
5.0 Verified review

Guoqing says AIIM Choices Plan给予我极大的帮助,员工都很专业,对于客户的需求处理得快速及时,也非常有耐心,非常感谢James和全体员工! Translated in English - AIIM Choices Plan has given me a great help. The staff are very professional. They deal with the needs of customers quickly and promptly. They are also very patient. Thank you James and all the staff!

Response from AIIM Choices Plan Management - Plan Managers

Guoqing,非常感谢您对我们的认可,AIIM Choices一直致力于为华人社区提供优质服务。我们会继续完善我们的服务, 带给我们的客户更好的服务体验。 Guoqing, Thank you for your positive feedback. We are committed to providing the Chinese community with quality services. We strive to improve our services and deliver good quality customer experience. Thanks, The AIIM Choices team.

Clickability Phone Review · 8 September 2020
5.0 Verified review

Jamie said Query was followed up quickly. Staff member was helpful.

Response from AIIM Choices Plan Management - Plan Managers

Hi there! Thank you for your review. The team at AIIM Choices take high pride in being able to give our participants and supporting businesses the best service possible. We provide knowledge based answers and have a quick turn around with enquiries. Many thanks, AIIM Choices team

Ang · 31 August 2020
5.0 Verified review

AIIM Choices Plan Management are exceptional Plan Managers. They are highly experienced, professional and responsive. Hannah Kelly has assisted me with several clients and her commitment and enthusiasm ensures they are in extremely capable hands. When I refer clients to AIIM, I know they will be supported to the highest level. How lucky the world is to have AIIM Choices Plan Management!

Response from AIIM Choices Plan Management - Plan Managers

Hi Ang, what a beautiful review you have left us. It really is such a pleasure to work with you and assist the participants that you support. This review really validates the hard work the team here really put in to looking after our participants and enabling them to become empowered individuals. Many thanks, AIIM Choices team

Life · 13 August 2020
5.0 Verified review

AIIM is great, Hannah is lovely, all the people who have emailed me are terriffic. Your whol very efficient e team are thank_you

Response from AIIM Choices Plan Management - Plan Managers

Hi Life, Thanks so much for your beautiful review. The whole team at AIIM Choice are participant focused and love helping out. We try our very best to reply to emails as soon as possible in order for you to be receiving the best information we can give. Have a great day! The AIIM Choices team.

Clickability Phone Review · 3 August 2020
5.0 Verified review

Aiim Choices have been amazing supporting NDIS participants with there plans. Since becoming a sole trader supporting locals with there mental Aiim Choices have been extremely helpful and prompt with paying invoices and responding to queries by phone and email.

Response from AIIM Choices Plan Management - Plan Managers

Hi! Thank you so much for your kind review. It is individuals like you that make us want to provide the best service possible. We endeavour to process invoices within 3 business days and provide participants with practical and knowledge based solutions to all queries. Have a great day! The AIIM Choices team.

amanda.dickason · 23 July 2020
5.0 Verified review

As a service provider I find Aiim choices are great to deal with. The team are very friendly, always happy to help with enquiries and always prompt to reply to emails or return calls.

Response from AIIM Choices Plan Management - Plan Managers

Hi Amanda, Thanks for leaving us such a wonderful review! We are thrilled that you are happy with your experience. The AIIM Choices team put participant experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to working with you in the future. Many Thanks, The AIIM Choices Team

yarrawonga.counselling · 21 July 2020
5.0 Verified review

I have been servicing NDIS clients for over two years. We are group of qualified processional's that have come together to provide continual, affordable and holistic service to our clients. AIIM plan management stands alone, in my eyes, for service to my clients and support provided to us to around billing, delays and assisting with the ongoing changes to the NDIS. AIIM's holistic approach serves the clients well, as they also support there service provides well, enhancing service outcomes. I have always found AIIM to efficient, helpful, polite and prompt in responses to sort out issues. I recommend, to me clients, to go with AIIM as they assists in the smooth running of my business while ensuring safeguards are in place for our clients in regard to pricing and approval of invoice. I deal with many plan management organisations and for prompt payment, good service and caring organisation, that has the clients and providers best interests at heart , I highly recommend AIIM choices. Sincerely Karen Handson Counselling services Yarrawonga

Response from AIIM Choices Plan Management - Plan Managers

Hi Karen, this really is some amazing feedback that the AIIM Choices team should be very proud of. We are so happy to hear that your experience with AIIM has been great. We pride ourselves on providing personal, attentive customer service and responding to questions that help build yours and your clients capacity and understanding of the NDIS. We count ourselves lucky for people like you. We look forward to working with you again in the future! Many Thanks, AIIM Choices Team

Faith · 13 July 2020
5.0 Verified review

Excellent service and so friendly. They can not do enough for you.

Response from AIIM Choices Plan Management - Plan Managers

Hi Faith, Thank you for your beautiful review! The team at AIIM Choices really try to go above and beyond for our participants and their families. We look forward to helping you more on your NDIS journey. Many thanks, AIIM Choices Team

Tess7 · 25 June 2020
5.0 Verified review

The team at Aiim Choices are always prompt in getting back to me with questions I have about my participants funds in there NDIS plan. They are always willing to help - Nothing is ever too hard! Thank you!

Response from AIIM Choices Plan Management - Plan Managers

Hi Tess7, Thanks so much for you positive feedback. We know how important it is to get back to our participants about questions they may have. We pride ourselves on providing personalized support, and this means taking a 'nothing-to-hard' attitude. Many thanks AIIM Choices Team

Johnson · 23 June 2020
5.0 Verified review

I am more than happy with the service

Response from AIIM Choices Plan Management - Plan Managers

Hi Johnson, We are thrilled that the service we have provided you has been positive. We have a great team here at AIIM Choices. We love receiving good feedback and we look forward to continuing working with you to assist NDIS participants get the out of their plans. Many thanks AIIM Choices Team

Advice · 4 June 2020
5.0 Verified review

AIIM provide detailed advice on all my enquiries in relation to supports for participants - they think outside the box.

Response from AIIM Choices Plan Management - Plan Managers

Hi Adivce, Your feedback is much appreciated! Our team is dedicated to assisting our participants however they can. We strive everyday to think 'outside the box' in order for our participants to gain the best out of their NDIS package. Many thanks AIIM Choices Team

Dadinneedindeed · 28 May 2020
5.0 Verified review

I have found AIIMS Choice fantastic to work with. The manager in particular has been amazing with information, support, and direction. I consider myself lucky to know they are on the team that supports my daughter. Thanks!

Response from AIIM Choices Plan Management - Plan Managers

Hi Dadinneedindeed, Thank you so much for your positive feedback. We consider ourselves very lucky to have an amazing team that can look after beautiful people like yourself. Our prime focus is the participant, assisting them to maximize the benefits that their plan is designed to achieve. Many thanks AIIM Choices Team

Leanne · 26 May 2020
5.0 Verified review

The team at AIIM are amazing. I highly recommend their service. I have three children on the NDIS and these guys are truly the BEST! Thank you!

Response from AIIM Choices Plan Management - Plan Managers

Hi Leanne, Thank you for your positive feedback and recommendation of our services. We truly do love to support participants and ensuring that they are comfortable and understand their child’s NDIS plan along with our services. Many thanks AIIM Choices Team

Jamie3 · 25 May 2020
4.0 Verified review

Prompt and thorough service with polite staff and provide good communication back.

Response from AIIM Choices Plan Management - Plan Managers

Hi Jamie3, Thank you for taking the time to leave our team a great review. At AIIM Choices we are all about providing the best possible service where participants feel comfortable and respected when services are provided to them. We look forward to continuing working alongside you. Many thanks AIIM Choices Team

KarenJ · 22 May 2020
5.0 Verified review

I am happy with the services at Aiim Choices The staff are professional and prompt .

Response from AIIM Choices Plan Management - Plan Managers

Hi Karen J, Thank you for you positive feedback. The team here at AIIM Choices strive to be leaders in Plan Management. We think we go alright with our professionalism and promptness. Our accounts team ensure that invoices are processed within 5 business days. Many thanks AIIM Choices Team

Soozie · 19 May 2020
5.0 Verified review

I’m very happy with AIIM’s service. My invoices are paid extremely promptly, the hands on assistance from all staff is friendly as well as professional and nothing is too much trouble.

Response from AIIM Choices Plan Management - Plan Managers

Hi Soozie, What great feedback! We are so happy to hear that your experience with AIIM has been great. The team strive to provide the best service and in a timely manner. Our accounts team ensure that invoices are processed within 5 business days. Many thanks AIIM Choices Team

bigal · 18 May 2020
5.0 Verified review

I was very happy helped me with my question.

Response from AIIM Choices Plan Management - Plan Managers

Hi bigal, Great to hear from you and many thanks for the positive feedback, always appreciated. We pride ourselves on providing personal, attentive customer service and responding to questions that help build your capacity and understanding of the NDIS. Many thanks AIIM Choices Team

KaneQ · 15 May 2020
5.0 Verified review

Aiim Choices got back to me within an hour of my initial email.

Response from AIIM Choices Plan Management - Plan Managers

Hi KaneQ, Thank you for your feedback. We do our utmost to assist participants/providers in timely manner. Our team prides itself on providing specialist feedback on questions regarding the participant and the NDIS within 1 business day. Our accounts team ensure that invoices are processed within 5 business days. Service agreements provided for signing within 24hours Many thanks AIIM Choices Team

Daisy4 · 14 May 2020
4.0 Verified review

Collaboration between services within our region Focus on individual support needs Listen to client

Response from AIIM Choices Plan Management - Plan Managers

Hi Daisy4, Many thanks for your great feedback. Our prime focus is the participant, assisting them to maximize the benefits that their plan is designed to achieve. Many thanks, AIIM Choices Team

Jin · 11 May 2020
5.0 Verified review

Very nice people, friendly and professional

Response from AIIM Choices Plan Management - Plan Managers

Hi Jin, Thank you for your positive feedback. Many thanks AIIM Choices Team

B · 7 May 2020
4.0 Verified review

Very good service - fast, easy and hassle free.

Response from AIIM Choices Plan Management - Plan Managers

Hi B@G, Thank you for taking the time to leave our team a great review. At AIIM Choices are we about taking the stress out of the NDIS. We look forward to continuing working alongside you. Many thanks, AIIM Choices Team

AlissaJones · 7 May 2020
5.0 Verified review

As a parent / carer AIIM Choices have been most helpful in assisting me navigate my child's NDIS Plan allocated funding. AIIM Choices have been prompt and reliable with communications .I am very happy with the service AIIM Choices provides.

Response from AIIM Choices Plan Management - Plan Managers

Hi AlisaJones, Thank you for leaving a great review for our team. We look forward to continuing working together, ensuring that you are comfortable and understand your child's NDIS plan along with our services. Many thanks, AIIM Choices Team

KateW · 6 May 2020
5.0 Verified review

They are very responsive to requests and open to feedback.

Response from AIIM Choices Plan Management - Plan Managers

Hi KateW, Many thanks for your great feedback. Our team prides itself on providing specialist feedback on questions regarding the participant and the NDIS within 1 business day. Our accounts team ensure that invoices are processed within 5 business days. Service agreements provided for signing within 24hours. We look forward to working alongside you in the future. Many thanks AIIM Choices Team

Andrew · 5 May 2020
5.0 Verified review

AIIM Choices has been always very respectful and timely when I ask for advice and are caring!

Response from AIIM Choices Plan Management - Plan Managers

Hi Andrew, Thanks for taking the time to leave us some feedback from your positive experience. It is always a pleasure working with you. Many thanks, AIIM Choices Team

Toni1 · 5 May 2020
4.0 Verified review

Aiim choices have been a fantastic provider to deal with. They pay invoices promptly, and their staff are always friendly and willing to assist with any enquires and request we have. It makes my job as a support Coordinator a lot easier and I would be happy to send more referrals their way.

Response from AIIM Choices Plan Management - Plan Managers

Hi Toni1, Thank you for you lovely feedback. AIIM Choices team are very appreciative of your support. It's always a pleasure working with you. Many thanks, AIIM Choices Team

ChrisH · 4 May 2020
5.0 Verified review

I love the ease of signing some one up for the wonderful service that l and my participants receive from the staff at AIIM Choices No question is to hard for them to answer and if they don't know the answer they point me in the right direction A great service

Response from AIIM Choices Plan Management - Plan Managers

Hi ChrisH, It's a pleasure to work with you and the participants you support. AIIM Choices are happy to provide industry staff insights into how to support and guide participants to achieve the most from their plan. It's about assisting participants to achieve their goals and optimum level of independence. Thank you for your feedback. Many thanks, AIIM Choices Team

Newaiim · 1 May 2020
5.0 Verified review

The service is friendly, helpful and explains the NDIS system in a way that caters for peoples different levels of understanding of the NDIS scheme. Aiim choices service is quick and reliable and processes are simple and efficient.

Response from AIIM Choices Plan Management - Plan Managers

Hi Newaiim, Thank you taking the time to leave a great review. At AIIM Choices, we recognise that for participants to get the maximum benefit from there plan, they need to understand their plan. Throughout the life of the plan we are available to answer any questions as your situation changes to ensure that all options within the limits of the NDIS rules are explored focused on the benefit for you. Many thanks, AIIM Choices Team

DLD · 27 April 2020
5.0 Verified review

I appreciate the prompt reply to queries I have I appreciate when I call, someone answers the phone quickly and the person they need to pass me onto actually answers the call and helps. I appreciate the flexibility of the delivery of service during these times of change for families who may not be computer savvy or have access to printers ect. I appreciate people hearing what I have to say and explaining clearly what can and cannot be done.

Response from AIIM Choices Plan Management - Plan Managers

Hi DLD, Yes a big part of providing plan management services is about really listening to participants to understand their needs. Everyone’s situation is different and at times it is easy to be bluffed by technology which may be second nature to some , but a mountain to high for others. We are here to help and take the stress out of the situation so that you can focus on assisting your participants achieving their goals. Thanks for you feedback!! Many thanks, AIIM Choices Team

Sam03 · 24 April 2020
5.0 Verified review

1. what I like about the service is that the staff are wonderful caring willing to help no question is ever silly, if your wondering if the ndis will pay for a certain service and your not sure you just have to ring Aiim and they will let you know if they can or not. 2. If there was any thing i would change is that we could get our claims or payments in 2 days instead of 4 or 5 days if possible 3.All I can say that everybody that works at Aiim does look after the clients and there needs the staff are very professional very caring this is very comforting when clients aren't well we know we are in good hands

Response from AIIM Choices Plan Management - Plan Managers

Hi Sam03, Thanks for your positive feedback. At AIIM choices we understand that it is difficult for some participants to understand the in's and out's of the funding rules, but that’s why we are here!! Our approach is about supporting you in any way we can so that you can get on with the important work aligned to achieving your goals. We are always here and happy to help. AIIM Choices is always working on new ways to improve their current processes. Many thanks, AIIM Choices Team

honeybee · 22 April 2020
5.0 Verified review

I have found AIIM Choices to be a very reliable and friendly service. They are very prompt in my requests and offer a lot of support when needed. I would highly recommend them.

Response from AIIM Choices Plan Management - Plan Managers

Hi Honeybee, Thanks for taking the time to leave us some feedback from your positive experience. It is always a pleasure working with you. Many thanks, AIIM Choices Team

Layla · 16 April 2020
5.0 Verified review

Aiim Choices are lovely plan managers that I have utilized for many years now as a Support Coordinator. They are always prompt, honest and 'black & white' which is what is needed in a plan manager.

Response from AIIM Choices Plan Management - Plan Managers

Hi Layla, At AIIM Choices we are always happy to assist our participants to achieve their goals. Thank you for the feedback and we will continue to be part of your team to Plan Manage your NDIS plan. Many thanks, AIIM Choices Team

Kezza2 · 16 April 2020
5.0 Verified review

Very thorough I like the way they work. They are always very calm and in control which I like. Always a pleasure.

Response from AIIM Choices Plan Management - Plan Managers

Hi Kezza2, Thank you for leaving a great review for our team. We look forward to continuing working together, ensuring that you are comfortable and understand your NDIS plan along with our services. Many thanks, AIIM Choices Team

Autumn · 16 April 2020
5.0 Verified review

I love the friendly helpful service and advice I always get. Nothing is to much and they are always happy to explain things and if they are unable to answer my question right away they will find out more and get back to me.

Response from AIIM Choices Plan Management - Plan Managers

Hi Autumn, At AIIM Choices we are here to help if you have and questions regarding the funding in your NDIS plan. We take pride in providing you with any information in a timely manner that can assist you in maximising the benefits from your funding. We look forward to continuing working along side you. Many thanks, AIIM Choices Team

Kori · 16 April 2020
5.0 Verified review

Great service and very fast at getting things done, its nice to have a service that I don't need to double check that things are completed properly, have been with AIIM for years and will continue with them forever.

Response from AIIM Choices Plan Management - Plan Managers

Hi Kori, Many thanks for taking the time to leave us a great review. Our team do their utmost to assist our participants with prompt responses and ensure that you maximise your NDIS plan. Many thanks AIIM Choices Team

Bushra · 15 April 2020
5.0 Verified review

Aiim choices have been great. I have speaking with the staff and they are exceptional. Very approachable, respectful and understanding. In the beginning I wasn’t so sure because I couldn’t see them in person but once i spoke with them they explained the process which is very easy and i haven’t felt the need to see them to solve the issue or get the job done. I would highly recommend them to anyone looking into plan managing their funds.

Response from AIIM Choices Plan Management - Plan Managers

Hi Bushra, Thank you for taking the time to write a fantastic review, much appreciated. At AIIM Choices we regularly travel to meet participant in face to face meetings at their localities. However we acknowledge that this is not always practical due to time and location constraints. We regularly travel across regional Australia and the Capital cities and are contactable via email or phone all days. We look forward to continuing working along side you and your family. Many thanks AIIM Choices Team

LeahM · 15 April 2020
5.0 Verified review

Great people, very clear, and genuinely want to help. Will be great supports.

Response from AIIM Choices Plan Management - Plan Managers

Hi Leah, Thank you for providing us with such wonderful feedback. At AIIM Choices we strive to provide personalised support to our participants. Many thanks AIIM Choices Team

AllisonJ · 7 April 2020
5.0 Verified review

AIIm choices have been so supportive during my navigating the NDIS rules for claiming. The team are a wealth of information and very practical - I have already referred another participant to them.

Response from AIIM Choices Plan Management - Plan Managers

Hi Allison, Thank you for taking the time to leave your review, much appreciated. It’s fantastic to hear such positive feedback. We look forward to continuing to work alongside you. Many thanks AIIM Choices Team

RubyTuesday · 2 March 2020
5.0 Verified review

i’ve found the team at Aiim Choices always professional, flexible and easy to contact and to talk to. Aiim Choices are very knowledgeable in regards to the NDIS and are a wealth of knowledge and work with you to help you achieve your plan goals. They are very understanding and have a lot of empathy towards their clients . They always offers sound advice. . In my dealings with the Aiim team, i have found they are always very prompt in replying to my emails or telephone calls in regards to any questions I have. The accounting department are very responsive in attending to invoices and payments .

Response from AIIM Choices Plan Management - Plan Managers

Hi RubyTuesday, Thank you for your kind words, much appreciated. At AIIM Choices we work really hard to assist our participants understand the NDIS with our knowledgeable team willing and able. We also work really hard in responding to our participants quickly and efficiently and appreciate you confirming this in your review. Many thanks AIIM Choices Team

Mr Ripley · 19 December 2019
5.0 Verified review

No complaints

Response from AIIM Choices Plan Management - Plan Managers

Hi Mr Ripley, Many thanks for your review. Kind regards, AIIM Choices Team

Kevyn Morris · 16 December 2019
5.0 Verified review

We met them about 7 months ago and immediately felt at ease and that our needs and best interests were forefront in AIIM Choices and their staffs minds. the ease of which they make dealing with the complexity of the NDIS . I hope to have a long association with AIIM Choices. I am not only quite pleased to recommend AIIM Choices to others in fact we have already and will continue to do so ....

Response from AIIM Choices Plan Management - Plan Managers

Hi Kevyn, Thank you for your lovely review. We pride ourselves on providing personalized support. We look forward to continuing to work alongside you. Many Thanks AIIM Choices Team

Very Happy Client · 16 December 2019
5.0 Verified review

It has been an absolute pleasure having AIIM be in charge of our daughters NDIS Plan. The support they provided us this year was wonderful, paying all the invoices promptly and being a great help when I had any questions. The staff are amazing. It has been an absolute pleasure to deal with them all. We highly recommend AIIM in Wodonga, Victoria.

Response from AIIM Choices Plan Management - Plan Managers

Hi Very Happy Client, We value your feedback and thank you for taking the time to write the review. We look forward to continuing to work alongside you and your family. Warm Regards, AIIM Choices Team

Smick · 11 December 2019
5.0 Verified review

aim is a first class service, accurate, timely and communication is brilliant, an asset to the ndis system, thank you

Response from AIIM Choices Plan Management - Plan Managers

Hi Smick, Thank you for taking the time to leave your review, much appreciated. It’s fantastic to hear such positive feedback. We look forward to continuing to work alongside you. Warm Regards, AIIM Choices Team

Kezza · 11 December 2019
5.0 Verified review

The team at Aiim Choices are amazing. I am super impressed by the flexibility and availability of staff to client needs. Aiim choices have a highly dedicated team of professionals to support people with the NDIS and assist them in building confidence and autonomy with their NDIS needs. Aiim choices are responsive as plan managers and the work they do is amazing. Aiim Choices goes above and beyond to support their clients and their client needs. The team are discards to clients and client service delivery. Thank you all.

Response from AIIM Choices Plan Management - Plan Managers

Hi Kezza, Thank you for taking the time to leave us great feedback. With a focus on the participant, AIIM Choices approach is to ‘provide services that empowers people to develop their potential supported by the NDIS’. We look forward to continuing working with you to assist NDIS participants get the out of their plans. Many thanks AIIM Choices Team

Karen C · 10 December 2019
5.0 Verified review

Aiim Choices plan manage for our three boys. We are now half way through their NDIS plans, and could not be more delighted with the respectful, kind and helpful communication from the team. One thing that was very important to us when we signed with Aiim, was the prompt payment of invoices, as we value our support workers and therapists, and they deserve to be paid on time. Thank you Aiim for your consistent and timely processing of our invoices. We really could not be happier! We thoroughly recommend Aiim Choices as a professional and dedicated team.

Response from AIIM Choices Plan Management - Plan Managers

Hi Karen, Thank you for taking the time to leave us great feedback. We will continue to provide this level of advice and support to you and our other participants. Many thanks AIIM Choices Team

Mojo · 25 November 2019
5.0 Verified review

AIIM Choices staff are always patient and welcoming. They are efficient and knowledgeable about the NDIS system and work diligently for the benefit of the participants. There is nothing so far that I would say was negative in any way. AIIM Choices pay their invoices on time and don't just process invoices. They are helpful with supporting participants to understand how their budget is going to make sure they get the most out of their plans.

Response from AIIM Choices Plan Management - Plan Managers

Hi Mojo, Thank you for taking the time to leave us a great review. We pride ourselves to be the first-choice supplier of NDIS Plan Management services, providing personalised support nationally. We look forward to continuing to work alongside you. Regards, AIIM Choices Team

MikeH · 25 November 2019
5.0 Verified review

To be completely honest I didn't think a plan manager 'could' be celebrated by the clients that they manage, but every person that I see who is managed by AIIM describes loving the service provided. Everyone says "they are amazing, personable and are on my side." So well done AIIM, kicking goals for your business and the people you support.

Response from AIIM Choices Plan Management - Plan Managers

Hi Mike, Thank you for taking the time to leave your feedback, much appreciated. It's fantastic to hear such positive feedback. We look forward to continuing to work alongside you. Regards, Hannah AIIM Choices

Terry · 29 October 2019
5.0 Verified review

Just want to say THANK YOU very much for the excellent service AIIM been giving me. Every time I have called them they have helped me with all of my needs. I would recommend this company to anyone that needs their help.

Response from AIIM Choices Plan Management - Plan Managers

Hi Terry, Thank you for taking the time to leave your feedback, much appreciated. It's wonderful to hear your experience with AIIM Choices has been so positive. We look forward to continuing to work alongside you. Regards, Hannah AIIM Choices

Contact Information

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Service Areas

Australian Capital Territory, New South Wales, Northern Territory, Queensland, South Australia, Tasmania, Victoria, Western Australia

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Provider Details

ABN
78 622 029 949
Organisation type
Company
NDIS registration
Registered
Accreditation
Accredited

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