Claro Disability Services

ACARES was quite flexible in terms of filling shifts with notice the day before as well as cancellations without too many restrictions. They provide flexible services that is up to the individual themselves and were not restrictive in what I was doing, where I needed to do it and how.

My husband is in a wheelchair and requires personal care at home. We've been using ACARES' services for 6 years. My messages don't get through to the office and we are not notified of changes in our roster or given access to it in advance. We often aren't told who is coming and what times they are arriving or leaving. We aren't informed of shadow shifts and sometimes our SWs don't even know about these. SWs are often not able to do their job properly. We've had no calls to ask if our services going okay. Changes in staff means I now have trouble getting any form of communication to the organisation. I've had to cancel a lot of appointments because of the unreliability of our SWs and the rosterring of my services. I have left messages for the owner for the last 2 years and have not received any response at all. It is appalling. Going to change providers because of the poor service. I would give them 0 stars.

My son has been using Acares' services for 6 months. Prompt services, always backup workers. Kind and friendly staff. They go out of their way to assist.

It’s the best organisation I have had in 9 years this is due to a combination of the support staff and the agency. The Communication is so great I can get in contact in 24 hours a day 7 days a week and speak with someone or my coordinator- it’s incredible I have not had this before.

UPDATED Review: November 2017 Everything was running smoothly then one day, when no one was here, their carer did not show up. I'm unable to even sit on the bed without assistance. So I was stuck in bed until my private carer, by a fluke, checked to discover no one here and came running. It was 11:30 by that time. ACARES didn't even have a system in place to know that their carer had shown up. That is 100 times worse than someone just not turning up for work. Imagine someone with a life threatening condition. Highly irresponsible. I even told Management they needed a tracking/login app but nothing was done and yet again another worker didn't show up. That time was a weekend so my husband home but ACARES didn't become aware no one was here until 2pm. Avoid them like the plague. Review: July 2017 - 5 stars: I am locked in (unable to speak) and wheelchair bound so the thought of changing service providers left a knot in my stomach but the team at ACAREs made the transition easy. Their staff were in constant contact and my confidence bloomed with them. The staff are pleasantly capable and have made the whole process of moving a step in the right direction.